UpKeep Reviews

“Userfriendly dashboard

Pros

Simple to handle the dashboard. The mobile app is very convenient too when I'm away from the office.

Cons

The mobile app is pretty limited compared to the web dashboard. You can't add new vendors or customers from your phone which is frustrating when your on the go.

“Ready made solution

Pros

I appreciate having everything set up for standard maintenance tasks and keeping records organized. It's convenient not having to build these processes from scratch.

Cons

The system seems built primarily for english-speaking markets and struggles with international currencies especially when setting up spare part pricing lists.

“Well-designed interface

Pros

The interface design feels logical and simple.

Cons

can be slow when loading data sometimes.

“Has no downsides

Pros

Really like how simple this tool is and the way it keeps our daily operations running smoothly and organized.

Cons

Can't think of any downsides, this thing is absolutely incredible.

“solid functionality

Pros

The functionality is really solid and everything runs smoothly without much trouble.

Cons

Gets frustrating when I'm randomly logged out while working.

“Logical layout

Pros

The mobile app works really well for me. It is simple and the design feels user-friendly.

Cons

email notifications become too much and the mobile app can be unreliable at times.

“Lets me see progress status

Pros

I can track exactly where my requests are in the process and which team member is handling them. The interface feels simple and user-friendly.

Cons

Haven't found anything to complain about yet!

“Made our team responsive

Pros

Our team has become much more responsive and efficient across the board since we started using this platform.

Cons

Updates don't always reach the person who requested them when there added to work orders.

“cloud-based work order system

Pros

The cloud-based work order setup is really convenient and works well for our needs.

Cons

The constant spam messages are incredibly frustrating. They're always trying to push extra tools on you. Plus, anyone who signs up gets bombarded with way too many emails. It's honestly really annoying and distracts from actually using the platform.

“Monitors every detail

Pros

Love how well-organized everything stays. Keeping track of every small detail has become so much easier.

Cons

Desktop version could be much more user-friendly and I really need the ability to add multiple assets to a single work order.

“effective for managing your workflow

Pros

I really appreciate how easy to use it is. It's been effective for staying organized with my workflow and the way requests get converted into approved tasks is amazing.

Cons

I can't really think of any major issues at the moment.

“inventory management feature is my favorite

Pros

The inventory management feature really stands out to me as the strongest aspect of this platform.

Cons

Could use more flexibility when customizing input fields for submitting tickets.

“High subscription fees

Pros

It keeps track of everything and sends accurate alerts when maintenance is due.

Cons

The subscription fees get pretty high when you start adding more users to your account.

“Issues don't take much effort to resolve

Pros

I find this solution easy to handle. Being able to access everything from my phone is a huge plus and when issues come up, they're pretty simple to resolve.

Cons

I wish there was a way to upload multiple pictures through the web portal instead of just one.

“Great for monitoring inventory

Pros

Great being able to link up with other locations to monitor their progress and keep tabs on inventory levels

Cons

Nothing negative to report. This system works great for me

“can send requests from any device

Pros

I can easily send requests from any device and track where they stand. It's simple to see which jobs need attention and set priority levels, low, medium or high. The system makes it simple to monitor which technician is assigned, helping repairs run smoothly. Adding assets and distributing them across different locations is easy.

Cons

The tech team can't easily view visual breakdowns of their job assignments like what's open, on hold or finished. It would be really helpful if they could see these stats in graph form.

“Work requests get received with no delay

Pros

Appreciate how quickly work requests get handled when they come in for inspection or repairs. The response time is really solid.

Cons

I'm having a hard time finding anything to complain about.

“easy for beginners

Pros

Really like how user-friendly this is for someone just getting started. Feels natural and doesn't overwhelm you with too many options at once.

Cons

Haven't run into any issues yet since I'm still pretty new to using it.

“Lets me create custom filters

Pros

Being able to set up custom filters is a plus. It's really helpful when you're working with a bigger organization and need to narrow down specific information.

Cons

The app doesn't automatically apply my custom filters which is annoying.

“Helpful guidance from customer support team

Pros

So user friendly and the quick response from customer service when I need guidance on setting up new items is amazing.

Cons

I wish there were more filtering options available. It's frustrating that you can't filter by every category. Would really love to see work order numbers and time filters added. Sometimes I remember the work order number but forget the customer name and it makes searching much harder.