UpKeep Reviews

“always working on improvements

Pros

The mobile interface is user-friendly and makes everything accessible on the go.

Cons

The reporting feature can be a bit buggy at times though I appreciate that they're always working on improvements.

“easy to enter assets

Pros

Asset input process is simple and I appreciate how easy it is to label everything and mark locations on floor plans. employees can effortlessly submit work requests that include the exact location and photos of whatever needs attention or repair.

Cons

Occasionally run into problems where the site won't load properly though these issues usually clear up within a couple days.

“way better than mapcon

Pros

Really easy to learn and use. We switched from mapcon which was a nightmare to train new people on.

Cons

Still has some bugs that need fixing.

“QR codes for assets

Pros

Having QR codes for assets makes it really convenient to submit work requests, just scan and go.

Cons

The website feels a bit complicated and could be more user-friendly.

“Friendly for techs and plant workers

Pros

I really appreciate how user-friendly this is for both my technicians and the plant workers who submit work requests. They can snap a photo and create requests that are as detailed or basic as they need.

Cons

equipment ID numbers are randomly generated and there's no way to customize them.

“easy to manage website and app

Pros

The phone app and website are easy to handle. I'd never worked with a maintenance team or management system before starting here but I can help our team effortlessly now. This has organized so many of our processes and made everything run much smoother.

Cons

We don't have any real complaints after using it for a year. Our previous system was such a nightmare that everything about this one feels like a huge improvement.

“Unclear timeline

Pros

Work orders stay organized and everything flows smoothly in one central location.

Cons

The timeline isn't very clear to me and figuring out how to join a team is pretty confusing too.

“Perfect for people who are not tech-savvy

Pros

The ease of use is unbelievable. Makes a huge difference for those of us who aren't tech-savvy.

Cons

Tracking parts inventory would be amazing. Being able to check items in and out of stock would really help simplify operations.

“ease of filtering tasks

Pros

I find it cool how simple it is to filter tasks and work orders whether by time, date or who's handling the job. The filtering feature makes searching easy and takes away all the stress.

Cons

Sometimes the system runs really slow though it usually gets back to normal speed within a couple hours.

“Very versatile tool

Pros

I appreciate how versatile this tool is for both me and my team members to work with.

Cons

Missing some features I need for my specific workflow.

“Links POs with WOs

Pros

The way it connects purchase orders to work orders is really helpful and I appreciate how everyone involved gets notified automatically so we're all kept in the loop.

Cons

There are still some glitches that need fixing on the user experience end.

“Lets me organize tools and supplies

Pros

I can organize all our tools and cleaning supplies by different areas. Makes finding exactly what I need super simple.

Cons

After using this for nearly a year I honestly can't think of any major issues. Maybe some minor things here and there but nothing that really bothers me or comes to mind right now.

“knowledgeable technical support

Pros

Setting this up was so simple and whenever I've needed help, the technical support team has been really responsive and knowledgeable.

Cons

Can't modify the dates once work orders are scheduled which is really frustrating when things change.

“creates QR codes for reordering of parts

Pros

I really appreciate how it keeps all my locations, categories, preventive maintenance, assets and part inventory well-organized. The QR code generation for parts reordering is a nice touch that makes the process much smoother.

Cons

No drawbacks whatsoever.

“convenient interface

Pros

The interface is very well arranged and makes managing everything so much more convenient than before.

Cons

Nothing really stands out as a major issue for us.

“24/7 support

Pros

Its great having someone readily availble whenever I need help understanding a specific function or run into technical issues. There's always support when I need it

Cons

I don't have anything to mention here.

“Photos and work orders on the spot

Pros

I find it user-friendly and love how well it works on mobile devices. Being able to engage right on the spot, snap photos and generate work orders is amazing.

Cons

Moving through categories can be pretty tedious. You have to dig around to find cameras and other equipment which creates some friction during use.

“supported on iPad

Pros

I'd say its very easy to use and having iPad support means our mechanics can easily access everything whether they're working on the floor or back in the office.

Cons

The purchasing side could definitely use some work. While the inventory tracking functions well and I appreciate getting alerts when items hit minimum levels, actually placing orders from those alerts isn't as smooth as I'd like. I've brought this up with their success team and they seemed interested in enhancing the purchasing features but nothing has been implemented yet.

“simple browsing

Pros

What I like the most is how simple everything is. The interface makes it simple to scroll around and get things done without any trouble.

Cons

I can't upload my own work order format which is really frustrating since I have a specific layout that works better for our team.

“Useful modules that increase our efficiency

Pros

I enjoy having all these different modules that boost our maintenance team's productivity. The analytics and asset tracking features keep everything well-organized so we're always ready when it's time to replace equipment or hardware.

Cons

I'm not a fan of the request portal feature. Think it should be eliminated. If staff don't need a particular work order, they can just close it instead.