UpKeep Reviews

“Uncomplicated system for maintenance techs

Pros

Not hard at all for our maintenance techs to use in their daily work.

Cons

Setting up all our assets and work orders took forever at first. We've got over 20 CNC machines that each need their own PM schedules and specific attention so getting everything set up was pretty time-consuming.

“Pleased with it mostly

Pros

The email alerts come through instantly whenever someone makes changes which I really appreciate. The interface feels tidy too. I've been quite pleased with how smoothly everything works.

Cons

I'm frustrated that I can't seem to set up alerts for overdue work orders. It might be possible but I just haven't been able to figure out how to do it yet.

“a bit slow at times

Pros

Really simple to get the hang of. Most things are pretty user-friendly and I can figure out what to do with ease.

Cons

The system runs pretty slow sometimes and I find myself having to refresh pages more than I'd like. One thing that really bothers me is it doesn't track when items get moved around. There's no history of location changes which would be really helpful.

“Interface makes sense

Pros

It's interface feels really natural to work with and whenever I need help, their support team is brilliant!

Cons

Struggles when you're dealing with complicated asset structures and hierarchies.

“clean menu design

Pros

I really appreciate the clean menu design. Makes daily maintenance tasks much simpler to handle.

Cons

Would be nice if I could print several work orders at once instead of having to open each one individually.

“complicated reactivation process

Pros

Creating PMs is simple and I appreciate how easy it is to assign work orders to different workers.

Cons

The reactivation process after deleting work orders is complicated and it's tough to access backend functions when you need that power user visibility.

“shows pending jobs clearly

Pros

Convenient to handle and I can easily spot which jobs are still pending completion.

Cons

Setting up recurring checklists was a bit tricky at first though everything runs smoothly once you get it configured properly.

“simple to train staff

Pros

Very user-friendly and training new staff on it doesn't take long at all

Cons

Training was simple so I don't really have any complaints about this software.

“Positive experience with support staff

Pros

It's not difficult to understand and I can use everything without much trouble. Customer support has been solid whenever I've needed help.

Cons

Getting everyone on board across our entire team can be challenging at times.

“Monitoring made simple

Pros

I really like how the asset tracking works as it makes monitoring our equipment simple. The work order system has been a game changer for our maintenance team, keeping everything organized and on schedule.

Cons

The way certain features get locked behind different tier levels is frustrating.

“easy to figure out

Pros

I picked it up quickly and find it simple to use on a daily basis.

Cons

Loading times can be pretty slow when opening new work orders. Sometimes I'm waiting a few minutes.

“actually helpful updates

Pros

The ongoing system updates really focus on what we actually need as customers which I appreciate. It's user-friendly for the folks working directly with it day-to-day. Simple but gets the job done perfectly for managing equipment.

Cons

The reporting options are pretty limited and you can't really customize them the way I'd like. Also, when I export work order PDFs, there aren't many formatting choices available.

“Well-organized data

Pros

I really appreciate how everything in the system stays so well-organized. I never have to waste time digging.. when I need a document, a record or a piece of information it's always easy for me to find right away. That kind of clarity and order saves me so much frustration and lets me focus on the actual work.

Cons

Sometimes I run into issues when trying to print entire CSV files. The system doesn't format them properly on its own especially when I need a sorted version of the data.

“Simple navigation

Pros

Well I find it really simple to move around the interface. Everything feels simple........ tabs, menus and buttons are right where I expect them to be so I can navigate from one task to another without any second-guessing or unnecessary clicks. It makes the whole experience smooth and efficient.

Cons

Setting up daily, monthly and weekly PMs is a real headache. They never seem to start when they're supposed to and the dates are always off. Sure you can drag things around once they're triggered but getting that initial trigger timing right is nearly impossible.

“checklist is laid out well

Pros

the checklist is laid out very well. it makes my daily tasks so much more manageable and simple to follow.

Cons

finding the current work order is frustrating since the same ones keep showing up over and over again.

“more suited for contract jobs

Pros

Found it to be really user-friendly whether I'm on my computer or my phone which is so convenient. Entering data is pretty easy on both..the fields are clear and it doesn't feel cramped or complicated on a smaller screen. It makes staying productive flexible and smooth no matter where I am.

Cons

Tracking orders and parts could be better. Feels like it's designed more for contract jobs than our type of work.

“monitors expenses

Pros

I like how easy it is for tracking our work orders and the ability to monitor expenditures is really useful.

Cons

I can't customize the dashboards as much as I'd want to.

“photo attachment useful for equipment reference

Pros

Being able to attach photos directly to each piece of equipment in the system is so nice. It helps me remember exactly how everything is physically set up and configured which is useful when I need to reference specific details later.

Cons

Whenever I'm in an area with poor cell coverage I'm stuck waiting to update any asset details or other information until I get back online.

“creating requests feels effortless

Pros

Clean and well organized interface. Creating requests for facilities management feels effortless through both the web app and mobile version. Having that phone capability really makes a difference since I can submit requests anywhere without needing access to a computer.

Cons

Setting up my account was a real headache at first. I think my sign-in link got corrupted somehow. Can't say if this was because of how we integrated everything or just an UpKeep glitch in general. Had to borrow my coworker's profile for a while until we got it sorted out. Haven't run into any problems since then though.

“Easy Setup for Beginners

Pros

I think the interface feels really easy to use and I picked up on it pretty quickly. Didn't take long to get comfortable with it.

Cons

I wish there were better time stamping options available. It would help me keep track of how long different equipment has been down.