UpKeep Reviews

“cost effective solution

Pros

It is reasonably priced and won't break the bank. Love how they constantly roll out new features and updates to keep things fresh. Communication with their tech support team has been excellent too.

Cons

The forms need work since they don't assign issues to specific locations properly.

“Simple to schedule maintenance calls

Pros

It's impressive how simple it is to schedule maintenance calls, keep track of my daily logs and designate specific locations for each call.

Cons

No cons. It's a detailed solution.

“all in one platform

Pros

The platform is very thorough and handles all our management needs really well. Customer support has been great and they're always eager to jump in and help when we need it.

Cons

I really can't think of any downsides at this point.

“Gives access to complete history of work orders

Pros

I really appreciate being able to handle work orders through the app. Uploading photos and notes on the spot makes everything so much smoother. The automatic client notifications for updates are a nice touch too. Having access to the complete history of work orders for every customer and location is useful especially when techs need background info on previous repairs. Plus, the support team is cooperative and never leaves me alone when I need help.

Cons

I'd really like it to be simpler to send work orders to external people who aren't using the app. We work with several vendors and it would be awesome if I could send them work orders directly and let them follow our internal procedures to close things out so we can track their progress. Maybe this feature already exists and I just haven't figured it out yet.

“Shows tasks that are on hold

Pros

It allows us to filter between just the open files for viewing or displaying all completed tasks and items that are on hold.

Cons

The template customization is pretty limited. I can't modify tasks or hide the ones I don't need which makes the subject line area feel cramped.

“Plenty of useful tools

Pros

Our team finds it very userfriendly making it easy for new employees to learn both the mobile and web versions. Training sessions are always simple since everything feels natural. The categorization features have been a game-changer for organizing our service department workflow and there are plenty of other useful tools that keep operations running smoothly.

Cons

Gets confusing when you unarchive work orders. It asks if you want to archive instead of unarchive which is backwards and threw me off.

“no alert before a work order

Pros

from my experience the mobile app is extremely easy to use.

Cons

I wish there was some kind of notification system to warn me when work orders are coming up.

“needs some upgrades

Pros

It makes finding parts and keeping everything organized pretty simple.

Cons

The system tends to lag occasionally and there are some maintenance aspects that could use improvement.

“easy to modify asset listings

Pros

I like how simple it is to view and modify asset listings.

Cons

I wish I could remove the features I don't actually use. Having them cluttered in there isn't ideal.

“eliminated all paperwork

Pros

I can access it from both my phone and computer which completely cuts out all the paperwork. We're actually planning to integrate it with our eRP system down the road.

Cons

No issues so far though I'd really like to see how well it integrates with our ERP system. That'll be the real test for us.

“Simple to look anything up

Pros

The format makes it really simple to find what I need for daily maintenance tasks.

Cons

occasionally crashes during maintenance loading.

“Our best tool yet!

Pros

It really helps organize property management and upkeep for our 100 vacation rentals. Honestly been our best tool yet.

Cons

I can't complain about anything.

“We were able to adjust it according to our requirements

Pros

Lovely interface, my team actually wants to use it instead of avoiding it like our previous system. The customization options let us adjust everything to our workflow and the API integration has been solid for connecting with our other tools.

Cons

The system lacks automation for one important feature that would really boost visibility. They mentioned it's being developed but there's no timeline yet. While this doesn't stop us from using the platform effectively, it does hold back its full potential.

“changes based on feedback

Pros

I appreciate how responsive they are when we suggest improvements for data analysis and reporting features. They actually listen and implement changes that make our workflow better.

Cons

When the system goes down for maintenance, I end up getting flooded with emails from employees instead of there usual requests coming through the platform.

“Has been awesome for our operations

Pros

This app has been incredible for our daily operations. It really helps me stay on top of task management and monitor our team's progress. The accessibility and user-friendly interface make everything so much smoother.

Cons

I can't really complain about much though adding a few more features would be great.

“Brilliant email feedback feature

Pros

Amazing how simple it is to input work orders and the email feedback feature works really well for me.

Cons

Admins need to manually enter every piece of equipment and facility into the system.

“Impressed with it's simplicity

Pros

My maintenance team finds this really simple to use.

Cons

Hard to personalize certain workflow areas the way I need them.

“ensures smooth communication between requestors and team

Pros

Running our whole operation smoothly has become much simpler with this tool. Communication flows effortlessly between requestors and our team making collaboration easy. Training new users is simple and we don't need lengthy sessions to get them up to speed. The inventory management really shines when we add all the necessary details, as it simplifies our budget preparation process. Instead of constantly reaching out to procurement for quotes, we can rely on previous invoices already in the system. When prices change, uploading receipts while updating inventory helps us stay on top of budget estimates. The asset tagging feature is definitely a nice bonus that adds extra value.

Cons

The system occasionally lags which gets pretty frustrating. Sometimes it randomly logs me out without warning. I can't add estimated time when accepting requests from my phone. There's also an issue where I can't see images in requests when approving them on my iPhone, though they show up fine on Android. It would be great if we could upload AutoCAD files or PDFs directly in the drawing section instead of having to convert everything to JPG first. Also, longer tutorial videos would be helpful for new users rather than having to send them to YouTube links for guidance.

“Team members can submit requests directly

Pros

Appreciate how team members can submit their requests directly through the system and it really helps me stay organized with everything.

Cons

Search functionality really frustrates me. Locating specific work orders becomes difficult because of it.

“Helps keep an eye on key performance indicators

Pros

makes it easy to handle maintenance schedules, track spending and keep an eye on my key performance indicators.

Cons

excel checklist integration is clunky and requires extra steps before importing. Also frustrated there's no Windows software version available.