UpKeep Reviews

“I enjoy the mobile app

Pros

I really like having the mobile app as a maintenance tech. It makes my job so much easier when I'm out in the field.

Cons

The downtime tracking feature has quite a few bugs and glitches since its still being developed.

“Flexible reporting

Pros

The reporting features are very flexible. I can categorize and track our workload which has really boosted our productivity and shown us where we need to make improvements. The customer service is outstanding too. Live chat is so convenient and there's never any wait time to get help.

Cons

It packs in a lot of features but some functions aren't as user-friendly as I'd hoped. Took some practice runs and trial-and-error to get comfortable with everything.

“They take feedback into account

Pros

Really easy to handle for my team especially those who aren't particularly tech-savvy. The user-friendly interface makes it easy for everyone to get up to speed quickly.

Cons

I can't add contacts to vendor information which is frustrating. There's no easy way to send work orders to vendors or let them add their own notes. Though this isn't available now, I've noticed Upkeep usually listens to feedback and implements suggestions over time.

“creates POs directly from the inventory system

Pros

I've noticed how simple it is to set up recurring maintenance schedules. The QR scanning feature works great for quick lookups. Having a parts library that actually tracks inventory levels for essential components has been super helpful. Creating purchase orders directly from the inventory system saves me tons of time.

Cons

Email alerts from the app are pretty unreliable and don't always come through when they should.

“Powerful program

Pros

A really powerful system that is easy to use too.

Cons

I wish there was more flexibility when it comes to customizing the input screen.

“Great for team communication

Pros

The web-based platform makes team communication really smooth and effective.

Cons

The reporting features feel pretty basic right now and I wish there were more functionality options available overall.

“They understand our needs

Pros

I love having everything in one place on mobile. Work orders, asset details and communication right at my fingertips. Scheduling couldn't be easier and the development team really listens to what users actually need.

Cons

Can't update current and future work orders simultaneously which is frustrating when trying to make bulk changes.

“Has become a part of our business

Pros

The organization really works well for what our department needs. Getting everything set up initially was pretty challenging but once you get your data loaded in properly, this becomes an essential part of how we operate.

Cons

I haven't run into any serious issues with it so far.

“Support team makes all the difference

Pros

Support team is absolutely incredible and makes all the difference! The mobile app is seriously powerful, I can manage assets and preventive maintenance so easily right from my phone. It keeps me connected to my entire organization wherever I am which is amazing.

Cons

The only real challenge we've faced is helping our older technicians who've never used smartphones get comfortable managing their daily tasks on mobile devices. However, the platform is so user-friendly that even our most tech-averse team members have come to enjoy using it regularly.

“customer care team goes above and beyond to help us

Pros

Very well trained and friendly support staff. Almost everyone there has hands-on maintenance experience and they've really gone above and beyond to help my team out.

Cons

Some parts feel disconnected when switching between functions like how uploading locations versus assets works completely differently. Can't complain too much though, since this tool has been a game changer for my team.

“Implemented it across 34 locations

Pros

I found it simple to implement across all our facilities. We're talking 34 locations that previously had no system at all. Setup was so easy and we keep discovering new ways to leverage its full capabilities. The chat support is effective when I need help and the pricing is really reasonable for what you get.

Cons

We haven't had a single problem.

“can view open work orders at a glance

Pros

Appreciate being able to see all the open work orders at a glance and having everyone track progress and issues as they happen is really helpful. We've also set up the inventory system so our team knows exactly when and where parts are available.

Cons

The main challenge we faced was getting our less tech-savvy maintenance staff up to speed initially, though with some supervision and guidance we managed to work through it.

“Satisfied with our choice

Pros

The system has been a lifesaver for our operations! I just jot down what needs fixing and don't have to think about it again. everything gets repaired the same day or next day. The techs are friendly! Really happy we chose this service.

Cons

I haven't faceed any issues yet so I can't speak to how well customer support handles problems when they arise.

“monitors changes in real-time

Pros

I really love being able to monitor how everything develops and changes over time.

Cons

This system doesn't let you connect requests when multiple people need to work on them. When we submit property-related requests, other team members can't view those tickets which creates visibility issues.

“empowered our team

Pros

Multiple locations here and this tool has really empowered my team. They're responding to work orders within minutes of getting them submitted.

Cons

The filtering system feels a bit complex.

“made everything manageable

Pros

Sending maintenance requests is simple and fast. This tool has really organized my workflow and made everything much more manageable.

Cons

No real downsides that I can think of. This tool has made my work so much easier.

“automated email system saves time

Pros

The interface feels really user-friendly and I can scroll through everything without any confusion. Having an automated email system saves me tons of time and being able to search through previous issues is so helpful.

Cons

Once you upload an attachment there's no way to remove it from the page and you're basically stuck with it.

“Getting help is not hard

Pros

So simple to use and whenever we run into problems at the studio, getting support is not hard.

Cons

Nothing really bothers me about it. It's just a different approach than what we're used to so there's definitely a learning curve ahead of us but honestly it's been pretty incredible so far.

“notifications upon task completion

Pros

I appreciate being able to monitor job progress and get notified when tasks are completed.

Cons

No issues so far.

“Keeps me ahead of deadlines

Pros

Keeps me on track with task deadlines and upcoming dates that need attention.

Cons

Theres no confirmation message when you save changes so I always have to refresh the page to make sure everything went through.