UpKeep Reviews

“Helps me grow

Pros

I can monitor all activities in our facility and strategically implement planned initiatives. The leadership development resources through the maintenance community are invaluable! Having such an user-friendly system is genuinely refreshing.

Cons

The cost can feel like a barrier at times though the available resources usually make up for this challenge. There are plans for different needs and I had a single-seat license that worked well until my requirements changed.

“Lets me handle everything on the move

Pros

easy to handle everything right from my phone or tablet which is convenient. The interface is really logical and uncomplicated.

Cons

minor glitches stick around way too long before getting resolved.

“Wide variety of features

Pros

The variety of features and pathways for maintenance management is impressive. Our entire team uses the app and finds it user-friendly. You can customize it to fit almost any workflow you need. It's been great for our inventory management. everything connects to jobs automatically and alerts us when we're running low on supplies.

Cons

The connectivity issues are really frustrating. When I'm in areas with poor 3G/4G signal, I've lost information I entered into work orders because it didn't sync properly. Another thing that slows me down is only being able to upload pictures one at a time to work orders which gets tedious when I need to attach multiple photos to document my work.

“app is great for remote work

Pros

It lets me handle almost everything on my phone that I normally do at my desk. It's very handy for staying on top of tasks and capturing information whenever it's convenient for me.

Cons

PM modules being in beta is frustrating since there missing some key features at the moment, though I know the team is actively working on improvements.

“Keeps employees motivated

Pros

The automatic triggers help us stay ahead of maintenance schedules. Management gets a clear overview through the dashboard to track whether we're meeting our targets. It's great how employees stay motivated knowing they can see their overdue tasks and nobody wants to fall behind. Plus, tracking downtime gives us real insights into how our machines are actually performing.

Cons

Getting everything set up takes forever. Loading all the assets and parts is really time-consuming, though I'm hoping it'll pay off down the road. The pricing gets pretty steep when you have a large tech team.

“accessible functions

Pros

I find it really easy to get around in. All the functions are right where you'd expect them to be and everything feels user-friendly from the start.

Cons

Nothing really. The platform is simple and genuinely helpful.

“Simple to distribute tasks

Pros

I really appreciate how quickly I can create work orders and keep tabs on assets while monitoring my team's progress. Setting up preventive maintenance schedules and distributing tasks to the right team members in there specific areas has been simple.

Cons

sometimes when I try to share reports with clients I can't send them through WhatsApp unless I download the file to my phone first.

“Set up process took no time

Pros

Getting up and running was so easy. The setup process barely took any time at all.

Cons

Gets expensive when you need to add more than 5 users to your account.

“Send instructions to contractors from anywhere

Pros

I can log calls and requests from any location, plus send work instructions directly to contractors no matter where I am.

Cons

I'd prefer having both AM and PM readings instead of just one daily entry. It would help me track usage patterns between normal hours and overnight waste periods

“simple system

Pros

Really simple to use and makes staying organized effortless.

Cons

I honestly can't think of anything negative to say about it.

“want it on my android watch too

Pros

The preventative maintenance management is easy here. I especially appreciate how the mobile version lets me handle everything on the go and those checklists really simplify my workflow.

Cons

I've got an Android phone and smartwatch and it would be awesome if this was available as an app on my Android watch. I know it's already there for Apple watches so adding Android support would really complete the package for me.

“analytics section lets me monitor everything

Pros

I like the analytics section. It lets me monitor everything from past maintenance records to our monthly preventive maintenance costs which has been crucial for speeding up budget approvals and making the case for replacing aging equipment.

Cons

Setting up the initial data entry was pretty slow and felt like a drag. Though I'll admit, if you've already got your info organized in a spreadsheet, you can just upload it and the system converts everything for you which speeds things up quite a bit.

“Love the simplicity of this tool

Pros

Really love how simple this tool is. Managing everything feels easy.

Cons

The process gets overly complex when you're trying to set up work orders for annual or bi-annual schedules.

“nothing for us here

Pros

I can't find anything positive about the maintenance features. The interface feels completely stripped down and unattractive, offering little value for field-based work.

Cons

The interface looks pretty basic and doesn't really offer much value for our site-based operations.

“Logically laid out

Pros

Very logically laid out. I appreciate how it prioritizes listings automatically, handles parts allocation smoothly and tracks time and location data without any trouble.

Cons

I wish there were phone notifications when jobs get requested so I could respond and accept them faster.

“User friendly mobile interface

Pros

The mobile interface works really well and everything is super user-friendly. I barely needed any training to figure it out.

Cons

The search functionality in checklists is missing which makes finding specific items frustrating. Setting up API integration is pretty challenging and could definitely be more simple.

“Highly responsive team

Pros

Their support team always answers my questions when I need technical help. Their responsiveness has been impressive whenever I've reached out.

Cons

App feels somewhat geared toward fleet owners or companies with their own equipment. It could really use more features that would be helpful for retail service providers.

“easy tracking

Pros

I can easily track and assign work orders which keeps everything organized and flowing smoothly.

Cons

There are not many downsides if I'm being honest.

“creating quality reports is not hard

Pros

Provides great ease of use, plus the notification system keeps me on top of things. The reporting feature is simple and doesn't require much effort to generate what I need.

Cons

I honestly can't think of anything negative to say about it.

“ensures proper documentation

Pros

Appreciate being able to log all the equipment details and snap photos to keep everything documented properly.

Cons

It has been really solid.