Total 503 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

38%

3

Stars

5%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

G

Gabriela

Financial Services, 500+ employees

Less than a year

4.0
September 2023

Server maintenance monitoring is performed thanks to UpKeep

Pros

The preservation reminder feature is incredibly beneficial. I own multiple machines that require cycle count maintenance, and locating them with UpKeep is effortless. Team members can submit work permit requests to resolve any machine or facility issues they encounter. Any staff member can submit a request, which can be instantly converted into an order, ensuring nothing falls through the cracks. Some machines necessitate specialized tools, and with UpKeep, I can easily identify the parts located near each machine and check their stock levels.

Cons

The prearranged design of the inventory list appears to follow a gradient descent pattern. I notice that the parts I frequently utilize have the lowest part numbers, so I find myself needing to rearrange the order as soon as I glance at them. It would be a valuable addition to have the option to save my preferred sequence. While the capability to store our ongoing inventory collection is beneficial, the process of loading it can be perplexing. The instructions provided in the video lacked specificity; having written assistance would be greatly appreciated.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

ledton

Civic & Social Organization, 51-100 employees

More than a year

5.0
August 2023

file management application

Pros

With UpKeep, I can keep all my document files in a centralized location. I appreciate the feature that allows easy document uploads, and the application is simple to navigate.

Cons

Uploading large documents with numerous photos using the application takes an excessive amount of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

monica

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
August 2023

commend Centre for business maintains and management

Pros

I rely on UpKeep to communicate with the technical team for maintenance and support. I find it convenient to send issues as photos and receive online assistance. The availability of video tutorials for setup is a definite advantage.

Cons

Utilizing UpKeep necessitates a strong internet connection, as poor networks result in delayed document loading and a steep learning curve.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

Daniel

Human Resources, 500+ employees

Less than a year

5.0
August 2023

UpKeep keeps track of in-service problems

Pros

Generating and updating documents for locations, objects, parts, and difficulties is incredibly simple. I can supplement my understanding of each device's documents, which helps me address challenges more effectively. It's essential to know which machines will require maintenance in the future before planning, and UpKeep provides that information. Additionally, I can easily access the last service date for any machine.

Cons

In the case of a production factory, if fragments or resources are listed in a sub-location, they should be visible when searched elsewhere in the central system. Additionally, there should be an option to update help requests in their original position or against it. The usability can be improved by allowing the introduction of elements already present in the database, such as grouping new locations within the same central location.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J

James

Civic & Social Organization, 51-100 employees

Less than a year

5.0
August 2023

mobile solution to be used in business and organizations

Pros

UpKeep is my go-to application for sharing work orders with my team and gathering their input. The application's clean user interface and ease of use are commendable. I particularly appreciate its integration capabilities with other apps and the ability to save data online.

Cons

The application is somewhat challenging to navigate, and uploading photos is time-consuming. Addressing these issues would greatly enhance the user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

parricia

Civic & Social Organization, 51-100 employees

More than a year

5.0
July 2023

simple and secure for use

Pros

UpKeep is a secure and easy solution for all my work needs. I appreciate being able to share work orders with my colleagues for collaboration, and the user interface is pleasing to the eye.

Cons

When using the application on a mobile phone, it often experiences slowdowns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

W

William

Civic & Social Organization, 101-500 employees

More than a year

5.0
July 2023

develop document together through work orders

Pros

UpKeep's simplicity and user-friendly interface make it a joy to use. I value the ability to share documents through work orders and receive input from other team members.

Cons

The application occasionally slows down, especially on Android phones, particularly when loading photos.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Elvis

Civic & Social Organization, 51-100 employees

More than a year

5.0
July 2023

upkeep setup is so easy

Pros

Learning and setting up UpKeep for organizational use is not a problem. I'm impressed by its data organization capabilities once entered into the system, and the user interface is exceptionally user-friendly.

Cons

UpKeep has limitations in terms of hierarchy, and uploading documents and photos is a time-consuming process, leading to delays in submitting necessary documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

ALan

Civic & Social Organization, 51-100 employees

More than a year

5.0
July 2023

share work orders among team with the software

Pros

UpKeep has simplified work sharing among my team, especially when capturing their inputs and reporting. The application's simplicity and user-friendly interface contribute to a seamless experience.

Cons

There are instances where the application experiences delays in uploading orders, causing them to remain pending for several hours, which negatively impacts workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nzai

Civic & Social Organization, 101-500 employees

Less than a year

5.0
July 2023

manage inventory with up keep

Pros

With UpKeep, I can easily keep track of my sanitation inventory in-store. It's a user-friendly tool with a friendly interface.

Cons

The application can be slow at times, especially when handling certain tasks, and it requires a stable internet connection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Godfrey

Security and Investigations, 500+ employees

More than a year

5.0
June 2023

Goddyprojects

Pros

Integrating UpKeep with my business products was a seamless process.

Cons

To grow my business, improvements must be made in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Agnes

Civic & Social Organization, 51-100 employees

More than a year

5.0
June 2023

upkeep has made work flow processes

Pros

UpKeep has significantly streamlined the workflow in my organization. I value the efficiency of the CMMS feature for maintenance management. The application is easy to use and install.

Cons

The application lacks filters for categorizing assets and inventory in terms of inventory management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dalton

Marketing and Advertising, 51-100 employees

More than a year

5.0
June 2023

upkeep has made work order sharing simple

Pros

I genuinely enjoy using this software due to its simplicity and clean user interface. The ability to share work orders with colleagues leads to faster task completion.

Cons

Currently, I have no complaints about the software as it is performing well for me. I highly recommend it to other managers to increase productivity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

paul

Civic & Social Organization, 11-50 employees

More than a year

5.0
June 2023

simplify work flow with upkeep

Pros

UpKeep has simplified our organization's workflow. The CMMS features are excellent for maintenance management, and the application is easy for everyone to use.

Cons

The application can be slow at times, affecting the timely completion of tasks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Marek

Financial Services, 11-50 employees

4.0
May 2023

UpKeep Review

Pros

UpKeep stands out with its intuitive and user-friendly interface. Navigating through the software is straightforward, thanks to its clean layout. The mobile app is a standout feature, offering on-the-go access and real-time updates. Creating and tracking work orders, scheduling preventive maintenance, and seamlessly managing inventory simplifies maintenance operations. The customizable reporting and analytics provide valuable insights for optimizing maintenance processes and improving overall efficiency.

Cons

One aspect that I found less favorable was the limited integration options with other software systems. While UpKeep offers basic integrations with popular tools like Zapier and QuickBooks, more advanced integrations would have been beneficial. The ability to integrate with industry-specific software or enterprise resource planning (ERP) systems could have improved data synchronization and workflow automation. A wider range of integrations would have made UpKeep more versatile and seamlessly connected with other business applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

F

fahd

Computer Software, 1-10 employees

More than a year

5.0
May 2023

doing work orders on paper work no longer working

Pros

Using UpKeep is simple and not complex. With work orders, I can simply take a photo of the task at hand and send it to technicians without the need to move between offices.

Cons

When there are numerous photos, the application becomes sluggish in sending them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

joan

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
May 2023

document and work orders share with upkeep the best application

Pros

I value UpKeep for enabling effortless teamwork in handling work orders. The maintenance management systems are made uncomplicated by the CMMS feature. The interface is also appealing, and the inclusion of robust security measures, like unique user passwords, is praiseworthy.

Cons

The application's performance on Android phones is notably slow, hindering the completion of tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Food Production, 51-100 employees

More than a year

5.0
May 2023

Best management tool to have

Pros

This product is incredibly easy to use, and I can effortlessly train others on its application.

Cons

I am completely satisfied and wouldn't change anything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Domenic

Non-Profit Organization Management, 51-100 employees

Less than 6 months

3.0
May 2023

Simplest task assistant

Pros

The notifications and alerts provided by UpKeep are essential reminders, ensuring tasks are not overlooked or forgotten.

Cons

It would be helpful to include precise location information for assets as essential details.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

EL

edna luci

Marketing and Advertising, 1-10 employees

4.0
May 2023

Helped me manage the maintenance of my assets more effectively

Pros

What I find most appealing about this asset operations management solution is its user-friendliness and the speed at which I can create and assign work orders. The platform's intuitiveness allows me to have a comprehensive view of all my assets, schedule maintenance tasks, and track work orders in real-time.

Cons

Integrating with other systems and software can be challenging. While UpKeep offers various integrations, some of them can be difficult to set up and may not always function smoothly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8