UpKeep Reviews

“Effective tool

Pros

The software is simple and effective for use in large businesses. I like how it organizes maintenance tasks, simplifying my work at the company.

Cons

Sometimes, there are connection issues, mainly due to poor network conditions.

“UpKeep: An effective maintenance management tool for your business

Pros

UpKeep offers an intuitive interface, making it easy for new users to start. Common tasks like creating work orders or scheduling jobs are done with just a few clicks. The proactive maintenance management lets you track work orders, service requests, and preventive tasks easily, minimizing downtime. It's available on desktop, iOS, Android, and the web, providing access to maintenance data anytime, anywhere. UpKeep integrates with tools like Zapier, Quickbooks, and Slack, fitting seamlessly into existing processes. Their customer support is excellent, with a responsive team and online training resources. Overall, UpKeep is an excellent choice for companies seeking to improve maintenance management and optimize processes.

Cons

UpKeep can be relatively expensive compared to other maintenance management software, especially for small businesses, with pricing plans starting at $35 per user per month. Customization options are limited, which might be a drawback if high customization is needed. Being cloud-based, a stable internet connection is required to access the software, which could be problematic without reliable internet. Reporting capabilities are basic, and some businesses may find them limited. There is a learning curve, particularly for those unfamiliar with maintenance management software. Overall, UpKeep might not suit all businesses due to its costs and limitations in customization, reporting, and internet dependency. However, it can be an attractive option for companies needing easy-to-use maintenance management software with good customer support.

“Upkeep and organization

Pros

This software is remarkably intuitive and assists me in maintaining optimal efficiency within my business operations.

Cons

A bit pricey, but worth the cost; it is very simple to use and effortless for clients.

“UpKeep: An intuitive and complete maintenance management solution

Pros

UpKeep is a maintenance management software that provides numerous benefits for businesses. Here are some of its key features: Intuitive Interface: UpKeep's interface is straightforward, making it easy to navigate and utilize all its features. Users can readily access maintenance and equipment details, schedule tasks, monitor job progress, and create reports. Job Management: UpKeep efficiently manages maintenance tasks by assigning them to specific technicians, tracking their progress, and sending notifications for updates or changes. Asset Tracking: Users can monitor asset history, save credentials, track maintenance expenses, and schedule preventive maintenance with UpKeep. Reporting Features: UpKeep offers extensive reporting capabilities, enabling the generation of reports on maintenance status, costs, response times, and turnaround times. These reports aid in performance analysis, process optimization, and decision-making. Quality Customer Support: UpKeep provides excellent customer support, with a dedicated team to resolve technical issues, answer questions, and provide information on software features and updates. In conclusion, UpKeep is a comprehensive and easy-to-navigate maintenance management software that helps companies effectively manage maintenance, improve performance, and optimize processes.

Cons

While UpKeep has numerous benefits, there are some drawbacks that users might face: Cost: UpKeep can be pricey, especially for small businesses or startups. Subscription plans can be costly, depending on user numbers and features needed. Limited features in basic plans: Advanced features are only available in more expensive plans, which can be a downside for businesses needing these features but unable to afford the higher cost. Limited integration: Although UpKeep can integrate with other systems, the integration options are limited, making it hard for some companies to synchronize maintenance data. Learning curve: Some users may find UpKeep has a steep learning curve due to the variety of features and options. This can make it challenging for new users to master the platform. Occasional bugs: Rarely, users have reported issues with app bugs or crashes, affecting reliability and experience. Overall, UpKeep is good maintenance management software, but its high costs, limited features in basic plans, restricted integration, learning curve, and occasional bugs can be drawbacks for some users.

“UpKeep Review

Pros

I was impressed by how easy and intuitive the UpKeep platform was. Setting up tasks and projects was simple, and I appreciated the well-organized features. Accessing the platform from my mobile phone was a significant advantage, allowing me to stay connected with my field teams and track projects, regardless of my location.

Cons

While the UpKeep platform was simple to use, I found some features a bit limited. For instance, I wanted more customization options for report templates to better suit my company's needs. I also faced minor issues syncing tasks across different devices, which was somewhat frustrating.

“Upkeep

Pros

There are various functions available, but it's more complicated than necessary. No major benefits found.

Cons

The system was overly complicated and not as intuitive as it could be. I found a simpler system that worked better for me.

“Happy to use Upkeep!

Pros

I find this software to be effortless and exceptionally effective in monitoring assets and managing work orders. The task scheduling capability proves to be immensely valuable. Furthermore, the request and approval functionalities are remarkably notable, significantly improving the productivity of our maintenance team.

Cons

Recurring tasks can't be changed once scheduled before the completion time, which is not a desirable feature.

“Upkeep

Pros

The features are top-notch, and I like this software a lot. It helps me significantly.

Cons

Customer service sometimes takes a long time, which is frustrating when we need quick answers.

“Managing inventory is at ease

Pros

This software offers numerous functions. I use it for inventory management, and it's extremely useful from a service repair center perspective. I'm very satisfied.

Cons

No complaints, happy to use the software; it's fantastic.

“Upkeep is solid

Pros

The inventory management feature works excellently and keeps my business running smoothly.

Cons

There is nothing I disliked about this software.

“Things Made Easy

Pros

The program practically organizes itself once the information is entered, making it very effective.

Cons

The software is somewhat challenging to understand for some older employees. A video tutorial explaining the program's ins and outs would be helpful for those who are confused.

“wow

Pros

Simple to use and good value for money. The overall experience was positive.

Cons

So far, I haven't encountered any drawbacks.

“Convoluted Application

Pros

Managing my inventory became more convenient, and I could seamlessly submit work orders for my equipment without any hassle.

Cons

The price was a bit high compared to competitors. Additionally, there is a significant learning curve with UpKeep, making it difficult to navigate at times.

“Perfect for a team with many work orders that need follow up

Pros

Simple to use, and you can easily share work orders with vendors. They can then update the status and add details.

Cons

The pricing didn't make sense for my small team.

“Most convenient Ticket Management System

Pros

The software captures all the parameters needed to create a work order or enter a ticket and assign it to technicians.

Cons

Everything is great. I wish there were more alerts, notifications, or reminders on the mobile app so that techs don't forget to update ticket information.

“upKeep-collin-jeffords overal B-

Pros

The ability to organize time better than a planner.

Cons

It feels somewhat like Office, but overall it's good.

“UPkeep, Easy and Powerful

Pros

The ease of use and training for new users is excellent. Using iPads has made record-keeping much more secure and simple.

Cons

Using the app is challenging on anything but Apple products and Google Chrome on a PC, creating some obstacles for us.

“Great tool to Manage your Assets

Pros

This is a great solution for asset management. We previously had issues controlling the location and distribution of rented laptops and electronic equipment for consultants. After implementing this solution, we could easily locate, manage, and renew our equipment. We also use it to track work orders, and its reporting capabilities integrate well with our ERP.

Cons

The main drawback is the price; $45 per user is high for many small business budgets. Training is a bit challenging but necessary. Additionally, the permissions management needs improvement.

“Up keep review

Pros

I use UpKeep daily because it provides an excellent experience in scheduling and allows others to help me track data. It has features that some other popular apps lack, offering the best UI and tools for daily use.

Cons

There's nothing negative to say about the app. It even provides mobile access to everyone, which is the best part.

“Perfect for Office Managers

Pros

My team used this platform for inventory management and maintenance when we were working in the office together. It was super easy to see how much of each item we had and when to place orders.

Cons

Once our team switched to working remotely, we, unfortunately, didn't find much value in this software anymore.