UpKeep Reviews

“Making your expectations a reality in management.

Pros

Our asset lifecycle is now analyzed more efficiently and effectively using handheld devices, thanks to UpKeep. Compiling data in UpKeep makes it easier for multiple users to access and utilize it in the best way.

Cons

Initially, I had some trouble with UpKeep, so I recommend new users get some training. Modifying template modules could be improved. The pricing seems high; I don't know if there are cheaper plans available.

“Helpful Software for Facility Management

Pros

Very easy to upload pictures to show what needs work.

Cons

There are some limitations. It would be helpful to upload more than one photo at times. Additionally, seeing what is in progress would prevent double reporting.

“It does what we need

Pros

We use it to track ongoing building maintenance tasks and asset management. It's easy to generate information required for the accounting department and keeps work orders organized.

Cons

Reporting could be better. Report generation is not intuitive and may take some time to get used to.

“everything in one place

Pros

Having everything centralized in one place is so convenient. All our company assets are right there when I need them. The vendor list feature is particularly useful since it keeps all their contact details and makes reordering easy.

Cons

I don't have any complaints regarding this software.

“Customizable reports

Pros

What I really appreciate is how easy it is to generate reports and tailor them to exactly what we need. The software settings are simple right from the start.

Cons

The sorting options for work orders could really use some improvement. From what I can tell there's no way to sort by technician or user.

“Feels natural

Pros

We found it quite easy to use. It feels natural and doesn't require much effort to get started.

Cons

I wish the barcodes had more customization options.

“paperless work orders

Pros

Being able to handle work orders without any paper is a plus.

Cons

The app only functions when I have wifi which is limiting.

“can assign multiple team members to one job

Pros

I find it useful for monitoring maintenance tasks and tracking both the time spent and expenses involved. The ability to upload photos and assign several team members to a single job simultaneously is really convenient.

Cons

Mobile app is confusing at first. It's completely different from what you're used to on the desktop version. Plus the search function is pretty clunky and doesn't work as smoothly as it should.

“Made our operations more organized

Pros

The ability to assign account access has really transformed how we handle repairs. We went from being completely chaotic and reactive to much more organized.

Cons

There are definitely areas where things could be better mostly minor tweaks and feature adjustments I'd love to see implemented. The barcode functionality would be valuable for our operations but we haven't been able to figure out how to get them to print through .csv files or other methods.

“well organized

Pros

I must say the interface is very well organized. Getting everything set up was not difficult.

Cons

I really wish they had checklist functionality built into tasks. Our maintenance guys sometimes overlook steps in longer assignments and the only workaround is creating seperate tasks for each item which just creates more clutter for them.

“Convenient phone app

Pros

It lets me monitor time, expenses and material consumption across all our projects. The mobile app is really convenient and my field team can quickly log updates and mark tasks complete on the go.

Cons

easy to use overall but might get a bit complex in some areas. Haven't really run into any major issues with how I use the software day-to-day.

“ease of assigning tasks

Pros

I like how simple it is to set up tasks and assign them. What stands out is that managers can submit requests, then the admin handles assignment and approval before sending everything to the right person to complete the work.

Cons

It's a bit expensive. Some of our less tech-savvy team members had trouble moving around the interface initially though they eventually got the hang of it.

“archive feature helps with billing

Pros

Tracking work orders through the app has been really helpful for me. The archive feature is great too. Makes it easy to pull up old records when I need them for billing.

Cons

I don't really have any complaints about the app itself. Would be nice if there was a simpler way to schedule work using a calendar feature though.

“Simple request portal

Pros

It is easy to track open work orders through this platform. The user interface is user-friendly and the request portal makes things super simple for operators.

Cons

The parts system is frustrating. There's too much overlap where different parts could share the same number or tag. This creates extra work for our parts clerk who has to spend more time searching for items.

“Makes it easy to view our work for the month

Pros

Makes viewing our monthly painting work so simple and we can stay on top of booth maintenance without any difficulty.

Cons

Once an order is created there's no way to drag and drop files or photos into it which is pretty frustrating when you need to add documentation later.

“Lots of built-in features

Pros

This platform comes packed with built-in features and lets you customize things to fit your specific needs.

Cons

I receive way too many marketing emails from them.

“Valuable information source

Pros

I find it to be an excellent source of information that works well for everyone on our team.

Cons

Still getting everyone up to speed with training but we're making progress on that front.

“efficient ticketing system

Pros

The ticketing setup works really well and makes it easy for our whole tech team to stay organized.

Cons

The asset management section could really use better equipment history tracking and versioning features.

“provides good value

Pros

I'm really impressed with how much functionality we get for the price especially since we're a smaller operation with just a few users. The customization options work well for our needs and the alerts and reporting features are thorough, they cover pretty much everything we need to track.

Cons

Repeat tasks feature feels a bit complex though it doesn't really take away from the overall experience.

“anyone can submit wOs

Pros

Really appreciate how staff from all our different campuses can easily submit work orders for the facilities team. It makes the whole process much more accessible and for everyone.

Cons

We had to designate someone specifically to handle all the work orders since there's just so many coming through.