Rocketseed

“Might not work for you

Pros

I have to start by saying that Rocketseed's email signature product is great for most everyone looking for a hosted signature solution. In our case, however - and I want to make it clear that despite their best efforts to find a solution us, Rocketseed has failed us. As mentioned, their team was helpful and diligent in trying to solve our problem. I have no problems with their staff who were assigned to work with us. Our request from Rocketseed, was to have the email signature appear only once at the beginning of the email thread, and on subsequent replies and/or forwards, having no signature or banner appear. We have 10 users in our company who use Mac Mail, and apparently, there is a known issue with Apple’s Mail whereby a bit of code that is not able to be circumvented creates an issue with embedded images being removed from email threads, and therefore we weren’t able to achieve the desired result with Rocketseed. That's not my problem with Rocketseed.

Cons

My problem is despite knowing that their system does not work for us, their reply was that ‘our finance team isn’t able to issue a prorated refund for the remaining term’. In our company, if we can’t make something work, we don’t just say, sorry - no refund. We make it right, or we give the customer their money back. I’ve asked this of Rocketseed, but instead of doing what I consider would be the right thing to do, they simply stand by a blanket statement of no money back. You signed a contract, you’re out of luck. They have offered us a credit for use of their other services, but we don’t need those services - we only needed the hosted email signature. It’s kinda like going shopping for a new suit and finding one that looks great, but after trying it on, it doesn’t fit quite right. - so instead of refunding our money, they’re offering us a hat, or an umbrella. We don’t need those things. We’d just like our money back. Normally, I would say ‘sure, I understand - we signed the agreement.’ But we’re a small business, trying to spend our money wisely and make ends meet. This is a situation where a company has an opportunity to do the right thing, but - we’re just too small to worry about. We lose, they win. So, if you need an hosted email solution, Rocketseed may be a good fit for you. But be certain that the solution will indeed work in your case before you sign your contract, or you may just be out of luck, like us.

“Fantastic program

Pros

Signature consistency and ease of maintenance across staff at multiple locations is a huge benefit. Overall customer service is top notch.

Cons

I really do not have anything negative to say about it as customer service is always ready to help whenever needed!

“Proven the best for us

Pros

They offered expert advice and strategic guidance on creating email signatures, organizing our directory and successfully rolling out the final signatures across the organization.

Cons

While there were some initial delays in response time and attention to detail, these were quickly addressed as we progressed. I am especially thankful to the team for improving coordination across the organization and helping make this initiative happen with efficiency and clarity.