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Overview
Symphony is a secure collaboration and messaging platform offering compliant voice, chat, and workflow automation that significantly boosts productivity across global markets. Although its specialized industry focus can make it costly for non-finance firms, its robust compliance framework delivers exceptional value for large banks and regulated enterprises.
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Starting Price
Custom
Symphony Communications Specifications
- Real-Time Communication
- Integration With Other Tools
- Automation & Workflow
- Mobile Accessibility
What Is Symphony?
Symphony is an enterprise-grade collaboration and communication platform designed to meet the stringent security and compliance needs of the financial services industry. It provides a secure, interconnected ecosystem built on four core platforms—Messaging, Voice (via Cloud9), Directory, and Analytics. Symphony replaces outdated communication tools by offering real-time, encrypted chat, compliant file sharing, and automated workflows, enabling financial teams to manage complex transactions and client communication efficiently.
Symphony Pricing
Symphony pricing starts at $15.00 flat rate/month.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Symphony Integrations
Symphony integrates with many software including
Who Is Symphony For?
Symphony is purpose-built for financial institutions and market participants across various industries and sectors that require high security and regulatory compliance in their communication and collaboration tools:
- Investment Banking
- Asset Management
- Hedge Funds
- Insurance
- Commodities Trading
- Wealth Management
- Post-Trade Operations
Is Symphony Right For You?
Symphony is the solution of choice for organizations in finance that cannot compromise security or regulatory compliance in their digital collaboration. Its highly specialized platform offers scalability and resilience required by global banks. The full ecosystem, which includes Voice and Analytics, provides a comprehensive, compliant communications hub that directly contributes to greater team productivity and collaboration.
Still not sure about Symphony? Contact our support team at (661) 384-7070 for further guidance.
Symphony Communications Features
Trader Voice (Cloud9)
Symphony features include Cloud9 trader voice technology, which is fully cloud-native and enables maximum external connectivity for commodities traders. This system allows for continuous, agile communication, whether in the office or remote, significantly improving efficiency and performance in fast-paced markets.
Federation For Client Engagement
The Federation capability allows advisors to engage clients on popular mobile applications, such as WhatsApp and SMS, using a compliance-enabling interface. This ensures that client communication is both personalized and instantly recorded, helping wealth managers build lasting relationships while meeting stringent regulatory requirements.
Embedded Mode
This mode allows secure messaging and voice functionality to be leveraged directly within existing proprietary market applications and trading portals. By embracing interoperability and reducing the need to switch between systems, this capability enhances workflow efficiency and speeds up critical decision-making processes.
Pros And Cons of Symphony Communications
Pros
Highest security and compliance for financial data
Compliant external communication via Federation (e.g., WhatsApp)
Centralized, verified directory of financial professionals
Cons
Lacks mobile accessibility / Limited offline accessibility
Limited reporting options might restrict decision-making flexibility
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Frequently Asked Questions
What level of support does Symphony offer?
Symphony offers a comprehensive Help Center, developer documentation, and dedicated enterprise support for its platforms.
What language does Symphony support?
Symphony is primarily available in English.
Does Symphony have a mobile app?
Yes, Symphony offers a mobile app.
What types of pricing plans does Symphony offer?
Symphony pricing starts at a flat rate of $15.00 per month. Contact us to get a Symphony cost quote.
What other apps does Symphony integrate with?
Symphony integrates with a variety of software, including Slack, Microsoft Teams, Bloomberg, Salesforce, ServiceNow, Google Workspace, and Trello.
Does Symphony offer an API?
Yes, Symphony software offers an API.
Who are the typical users of Symphony?
Symphony is purpose-built for financial institutions and market participants across various industries, including investment banking, asset management, hedge funds, insurance, commodities trading, wealth management, and post-trade operations, all of which require high security and regulatory compliance in their communication and collaboration tools.