Last Updated
Overview
Talkroute offers a flexible system for managing calls, texts, and meetings. Its limited advanced features may not suit large enterprises, but it excels in usability and accessibility. Overall, Talkroute provides an effective way to stay connected anywhere.
Overall Rating
Based on 13 users reviews
3.7
Rating Distribution
Positive
62%
Neutral
15%
Negative
23%
Starting Price
Custom
Talkroute Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is Talkroute?
Talkroute is a cloud-based virtual phone system tailored for businesses across various industries. It provides solutions for seamless communication, enabling teams to manage business calls, texts, and meetings from any location using existing devices. By eliminating the need for hardware or complex setups, it addresses issues such as high costs, limited accessibility, and inflexible communication systems.
Talkroute Pricing
The software offers four packages:
- Basic: $19/month
- Plus: $39/month
- Pro: $59/month
- Enterprise: custom quote provided
Disclaimer: Prices are subject to change.
Talkroute Integrations
Talkroute software seamlessly integrates with various popular business applications, including:
- HubSpot
- Slack
- Google Sheets
- Discord
- Google Chat
- Airtable
- Asana
- LeadConnector
Who Is Talkroute For?
The software is designed for small to medium-sized businesses across various industries, such as:
- Hospital and healthcare
- Business supplies and equipment
- Marketing and advertising
- Hospitality
- Financial services
- Management consulting
Is Talkroute Right For You?
Talkroute is recognized for its simplicity and ability to keep businesses connected efficiently, making it a practical choice for remote and on-the-go operations. While it may lack advanced enterprise-level capabilities, it remains a trusted option for versatile communication needs.
Still trying to figure out if Talkroute is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
Talkroute Features
Text Messaging
With Talkroute’s text messaging, businesses can send and receive SMS/MMS messages from their business numbers. This feature enhances customer communication by offering a preferred contact method, increasing responsiveness and improving client satisfaction.
Extensions
The software enables businesses to create extensions for departments or employees, ensuring calls are routed to the correct person. This helps organize communication efficiently, minimizing hold times and ensuring customers are quickly directed to the right team member.
Voicemail and Mailboxes
Voicemail messages are accessible through email, desktop apps, and browsers. You can assign mailboxes to team members and departments, keeping messages organized and accessible and reducing the chance of missed communications.
Live Call Transfer
Users can seamlessly transfer active calls to other team members or departments. This ensures uninterrupted service and improves efficiency and customer experience by quickly routing calls to the right person.
Pros And Cons of Talkroute
Pros
Easy-to-use interface suitable for small businesses
Flexible setup options for remote teams
Integrates seamlessly with existing phone systems
Strong customer support responsiveness
Efficient handling of business communications
Cons
Occasional account suspension issues reported
Lacks detailed analytics for performance tracking
Issues with syncing across multiple devices
Voicemail organization could be improved according to some software users
Talkroute Reviews
Total 13 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars0%
3
Stars8%
2
Stars8%
1
Stars23%
Share your experience
Facilities Services, 11-50 employees
Less than a year
“Made a real difference in our business”
Pros
Our management and teams are often out in the field and Talkroute keeps us connected with our clients without needing to be at the office.
Cons
We found it easy to use and affordable. However it would be great if they offered faxing support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Business Supplies and Equipment, 11-50 employees
Less than a year
“Horrible company, avoid at all costs”
Pros
There is nothing good to say. The system is awful and the customer service is poor. It was a truly horrible experience and I am sure they will be out of business soon. I switched to a competitor and even encouraged many colleagues who were using this system to do the same.
Cons
Their customer service is absolutely terrible. They are unhelpful, disrespectful and just ridiculous.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Marketing and Advertising, 1-10 employees
Less than 6 months
“Offers the best support”
Pros
Talkroute has totally changed the way we do business. It is way too easy to use and managing calls has become much smoother for our team. The customer support is also great as they are always quick and friendly. We have noticed a huge improvement in how we handle calls and our customers love how professional the phone system sounds. If you want a reliable and easy phone system, I highly recommend Talkroute!
Cons
I really wish it supported faxing and international calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Talkroute offer an API?
Yes, Talkroute offers an API.
What language does Talkroute support?
Talkroute supports English.
What other apps does Talkroute integrate with?
Talkroute integrates with HubSpot, Slack, Discord, Google Sheets, and more.
Does Talkroute have a mobile app?
Yes, Talkroute has a mobile app.
What type of pricing plans does Talkroute offer?
Talkroute price starts at $19/month for the Basic plan, $39/month for the Plus plan and $59/month for the Pro plan. Users can also get pricing for a tailormade Enterprise plan.
Who are the typical users of Talkroute?
The typical users of Talkroute are those in the hospitality, financial services, and management consulting industries.
What level of support does Talkroute offer?
Talkroute offers FAQs, email, phone support, chat, and Knowledge Base.