Last Updated
Overview
VirtualPBX software delivers a flexible phone system for businesses of all sizes, supporting remote and onsite teams with voice, video, and SMS capabilities. While advanced features can increase setup time, VirtualPBX software supports a robust infrastructure for reliable communication and scaling operations.
Overall Rating
Based on 12 users reviews
4.3
Rating Distribution
Positive
75%
Neutral
17%
Negative
8%
Starting Price
Custom
VirtualPBX Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is VirtualPBX Software?
VirtualPBX is a cloud-based communication solution that helps businesses with efficient, scalable phone systems, contact centers, Airdial, and messaging. Ideal for industries needing robust communication, the software provides services that streamline calls, messaging, and remote team connectivity. It effectively offers seamless solutions for managing distributed teams and enhancing customer engagement. VirtualPBX software also supports intelligent virtual communication tools for easy and quick accessibility. Moreover, users laud its security compliance and data control.
VirtualPBX Software Pricing
The VirtualPBX software price ranges in the following packages.
Business Phone:
- Starter: $11/user/month
- Pro: $21/user/month
- Ultra: $35/user/month
Contact Centre: $89/agent/month
AirDial: $38/line/month
Messaging: $29.99/month
Disclaimer: The pricing is subject to change.
VirtualPBX Software Integrations
VirtualPBX software seamlessly integrates with various popular business applications, including:
- Salesforce
- Freshdesk
- Microsoft Dynamics 365
- Zoho
- Clio
- Zendesk
Who Is VirtualPBX Software For?
The software is for businesses of all sizes across various industries, such as:
- Healthcare
- Entertainment
- Real estate
- Legal
- Insurance
- Transportation
- Education
Is VirtualPBX Software Right For You?
Recognized as a reliable business phone system, VirtualPBX software caters to businesses seeking to improve communication flexibility, operational efficiency, and customer service. By offering a comprehensive, easy-to-adapt solution, the software helps users reduce overhead associated with traditional phone systems. With its security compliances and scalability, it boosts team productivity, accessibility, and reliability. That’s why thousands of businesses, such as PerryGolf and 1st Classic Transportation, choose VirtualPBX software as their go-to option.
Still not sure about VirtualPBX software? Contact our expert team at (661) 384-7070 and get detailed assistance on any further queries.
VirtualPBX Features
Advanced Call Reports
VirtualPBX software provides detailed insights into call activity, including call duration, frequency, and time of day. It enables businesses to analyze communication trends and improve service efficiency. It also helps with data-driven adjustments to staffing and call management.
Call Surveys
The software gathers real-time feedback from customers immediately after calls. It facilitates businesses in scaling customer satisfaction and identifying areas for improvement. It enables quick responses to feedback to optimize customer service and retention.
White-Glove Service
The feature offers personalized onboarding and technical support, ensuring seamless setup and optimal system configuration. This hands-on guidance benefits teams by minimizing setup issues, accelerating user adoption, and enhancing overall satisfaction with VirtualPBX software.
Dynamic Caller ID
Users can display different phone numbers based on the call's purpose or recipient’s location. This feature helps businesses enhance customer trust and accessibility with its tools to improve call response rates and establish a local presence.
Video Conferencing
Businesses have options to integrate video calls and facilitate face-to-face meetings for remote and hybrid teams. It enhances collaboration, strengthens client relationships, and enables more interactive communication to increase productivity and team cohesion.
Pros And Cons of VirtualPBX
Pros
Comprehensive call handling options
Smoothly transitions from other systems
Numerous users laud its simple scalability
Offers an intuitive user interface
Has many useful tools for small businesses
Cons
Some users reported initial delays in setup
Limited analytics for advanced users
Downtime can occasionally occur
VirtualPBX Reviews
Total 12 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars17%
2
Stars0%
1
Stars8%
Share your experience
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Big fan of VirtualPBX”
Pros
I love how it works everywhere and is easily accessible on all my devices.
Cons
Getting started wasn't the smoothest experience for us. We had to deal with quite a few bugs in the beginning, which was frustrating.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Construction, 51-100 employees
Less than 6 months
“Exceptional product and customer care”
Pros
Our experience with VirtualPBX has been awesome so far. Switching from landline phones to VOIP was a really smooth process and the setup process went really well too, thanks to their great service. What I love the most is how easy the system is to use and how amazing their customer support team has been.
Cons
I really miss a feature from an older version of VirtualPBX, where the auto attendant could listen to faxes on every line. That was such a useful tool and I wish they did bring it back.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Religious Institutions, 1-10 employees
Less than a year
“VirtualPBX makes work less stressful”
Pros
I love that I can check my voice messages right from my email. Overall, I have had a great experience with VirtualPBS.
Cons
Everything else was fine other than recording the greetings. I found it a bit confusing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does VirtualPBX software offer an API?
Yes, VirtualPBX software provides an API.
What language does VirtualPBX software support?
VirtualPBX software supports the English language mainly.
What other apps does VirtualPBX software integrate with?
VirtualPBX software integrates with Salesforce, Zendesk, Freshdesk, Clio, Zoho, and many others.
Does VirtualPBX software have a mobile app?
Yes, VirtualPBX software has a mobile app.
What type of pricing plans does VirtualPBX software offer?
The VirtualPBX software price starts for its Business Phone package at $11/user/month for the Starter plan, $21/user/month for the Pro plan, and $35/user/month for the Ultra plan. Its Contact Center package starts at $89/agent/month, the AirDial at $38/line/month, and the Messaging at $29.99/month.
Who are the typical users of VirtualPBX software?
VirtualPBX software is typically used by the education, healthcare, real estate, entertainment, software development, legal, and transportation industries.
What level of support does VirtualPBX software offer?
VirtualPBX software offers support through email, phone, chat, and a knowledge base.