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Compare Dozuki vs Dynamics 365 Field Service
Overall Rating
Ease of Use
9
9
Customer Support
10
9
Value for Money
10
9
Functionality
9
9
Specifications
Customer Management
Mobile Access
Reporting & Analytics
Reporting And Analytics
Scheduling & Dispatching
Work Order Management
Pros and Cons
Pros
Excellent for SOPs, compliance, worker training and feedback loops
Multilingual support and offline access ensure usability in global environment
Strong visual instruction tools: Lots of images/videos can be embedded in guides
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Text formatting and layout options (bullets, formatting in notes) are limited
Customization beyond standard use‑cases may require additional services
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
