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Compare Hiver vs Synthetix
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Call Center Management
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Seamlessly tag emails and route them
Useful email templates and a knowledge base feature
Intuitive design that requires little training for team members
Real-time notifications prevent duplication of the same email
Predictive suggestions reduce handling time
Strong focus on enterprise compliance
Effective for high-volume ticket deflection
Cons
Lack of customization options for features like live chat icons, according to some software users
Only one person can be assigned to an email, which can be a drawback for collaborative tasks
Lead times for updates can vary
Integration configuration can be complex
