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Compare InMoment vs RustDesk

Overall Rating

Ease of Use

8

0

Customer Support

9

0

Value for Money

8

0

Functionality

8

0

Specifications

Analytics and Reporting
Automated responses and Chatbots
CRM Integration
Customer Feedback Surveys
Knowledge base
Omni-Channel Support
Omnichannel Support
Phone support

Pros and Cons

Pros

Quick setup for surveys without requiring prior training

Great knowledge base with extensive learning resources

Alerts for managers and reps to address issues in real-time

Easy integration across different touchpoints for a seamless setup

Self-hosting capability enables flexible remote access setups

Overall speed contributes to smoother daily remote sessions

Faster connections improve display quality across multiple systems


Cons

Reporting enhancements needed, including response rate analytics

No ability to build custom reports without requesting support

Search functionality is missing, making it hard to find data in reports

Support responsiveness occasionally appears slower than expected

Lacks an on-premises option compared to some alternatives

Pricing