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Compare OptimoRoute vs SAP Field Service Management
Overall Rating
Ease of Use
9
8
Customer Support
9
8
Value for Money
9
8
Functionality
9
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Real‑time Notifications
Reporting & Analytics
Reporting & Analytics
Scheduling & Dispatching
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Drivers can submit progress pictures
Great for delivering information
Constant updates with new features
Easy to train drivers and managers
Improves scheduling efficiency across field operations
Enhances first-time fix rates for technicians
Provides real-time visibility of service tasks
Cons
Street routing needs improvement, according to some software users
Some users suggest a bit of advancement for analytics and reporting tools
Interface can feel cluttered for new users
Mobile app occasionally lags or experiences issues
