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Compare SupportBee vs RustDesk
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omni-Channel Support
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Self-hosting capability enables flexible remote access setups
Overall speed contributes to smoother daily remote sessions
Faster connections improve display quality across multiple systems
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
Support responsiveness occasionally appears slower than expected
Lacks an on-premises option compared to some alternatives
