ProContractor Software Reviews
25 Review(s)
softwareOverall Rating
3.2
25 Review(s)
Rating Distribution
5
(6)
4
(8)
3
(3)
2
(2)
1
(6)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Overall Rating
3.2
25 Review(s)
Rating Distribution
5
(6)
4
(8)
3
(3)
2
(2)
1
(6)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Filters
Ratings
Provider Size
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This Program Sucks
This Program Sucks
Pros
This program is really dreadful. I've had a terrible experience with it and I wouldn't recommend it to anyone at all.
Cons
Everything about this system is terrible. The customer service is a joke. My program kept crashing every time I tried to run a report. I opened a ticket on November 12, and as of December 27, no one has contacted me. I've called their support at least six times, waiting on hold for nearly 30 minutes each time. Save your money and go for a different system. This one is awful.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jessica
Construction, 51-100 employees
More than a year
December 2023
Very Poor Technical Support
Very Poor Technical Support
Pros
The technical support was extremely poor, which made the overall experience quite frustrating from my IT perspective. If you can't get proper assistance with installing the product, it's hard to develop a positive opinion about it.
Cons
The technical support is very poor and responds very slowly to requests. When they finally did get back to me, I asked for an estimate of the time it would take to help me with the installation. I had a case number, but instead of providing the estimate, they closed my case for lack of response. They also mentioned it would take 4 to 6 weeks before receiving help with my installation, which is unacceptable.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Evan
Information Technology and Services, 1-10 employees
December 2023
10 years in Procontractor
10 years in Procontractor
Pros
I've become quite fond of Procontractor. I quickly mastered it and now frequently get calls asking for advice. I've also started using Spectrum, another product from Viewpoint, but I still firmly prefer Procontractor above all else!
Cons
The time it takes for certain reports to run is frustrating when you host your own server. I've noticed that it runs much faster with the cloud.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
9
Kayla
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
October 2023
This software is unstable garbage.
This software is unstable garbage.
Pros
I handle all my estimating using Excel. I can manually write purchase orders faster than dealing with your frustrating software.
Cons
Your software is trying to be everything to everyone and ends up being nothing to no one. Your estimating module is weak. I have to manually print each PO, which takes at least 9 clicks. Brilliant design, folks. I could estimate 20 times faster 25 years ago. It's also slow and unstable. Support is a joke. As soon as I can, you'll be in my rearview mirror.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
5
Ken
Construction, 1-10 employees
More than a year
September 2023
ProContractor
ProContractor
Pros
The software is reasonably easy to use. Customer service was quite helpful in guiding us through the transition from our previous estimating program.
Cons
There are some pretty simple features missing that could be added.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Josh
Construction, 11-50 employees
More than a year
July 2023
Horrible
Horrible
Pros
This has been a horrible experience. I regret not doing more research and reading additional reviews before investing so much money in such a poor program.
Cons
We pay extra for ProContractor mobile, and everything about these two modules is awful. My payroll is 100 times harder because nothing imports correctly or fully. The app glitches constantly and needs to be deleted and reinstalled. I can't open plans in the field that are supposed to be viewable. ProContractor itself is not intuitive at all, and the reports are generally unhelpful.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Sara
Construction, 11-50 employees
More than a year
July 2023
Estimator
Estimator
Pros
It's too disappointing to even rate.
Cons
There's no support or follow-up for support questions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Thomas
Construction, 51-100 employees
More than a year
July 2023
Stay Away!
Stay Away!
Pros
This has been a nightmare! It's nothing but a constant headache. Customer support has been completely worthless. I really wish we had not purchased this program.
Cons
It constantly malfunctions and doesn't do what it's supposed to do. Support is a joke, and they rarely fix the issues, let alone return emails.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Debbie
Construction, 51-100 employees
More than a year
July 2023
ProContractor review
ProContractor review
Pros
Connecting the estimate to the accounting system.
Cons
There's a lack of dropdown pages and difficulty with account adjustments.
Ease of use
5
Value for money
3
Customer Support
10
Functionality
7
Sandi
Construction, 1-10 employees
More than a year
July 2023
Easy of use
Easy of use
Pros
The product is relatively simple to use. Ruttura relies on it for Earthwork and concrete estimating tasks.
Cons
There are very minor issues. In the estimating program, we can't go "back" if we digitize a line incorrectly or in the wrong direction. Aside from that, we really have no other issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Richard
Construction, 51-100 employees
More than a year
July 2023
Adequate
Adequate
Pros
Overall, the software performs well for our company's needs.
Cons
It's very rigid in what you can and cannot do.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
9
Doug
Construction, 51-100 employees
More than a year
July 2023
nuetral
nuetral
Pros
Entering journal entries is quite easy. The software automatically generates a Work in Progress (WIP) report.
Cons
Reports either have too little information or too much. I find myself checking several reports to make sure I have the right info. Also, tracking and fixing errors is very hard. This is not a simple or intuitive software. There are many things we should have been trained on but didn't think to ask about, like month and year-end journal entries.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Sarah
Construction, 11-50 employees
More than a year
July 2023
Procontractor Review #1
Procontractor Review #1
Pros
I really enjoy using Procontractor; it's easy to work with and meets my needs effectively.
Cons
Sometimes it's easy to use, but billing could be easier. Instead of just adjusting an entry, it would be better if it could be deleted. Also, when entering a change order, it would be helpful if line items that have already been billed out could be deleted.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Amanda
Construction, 51-100 employees
More than a year
July 2023
Procontractor user review
Procontractor user review
Pros
Very good experience overall.
Cons
It's not easy to speak with a real person.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
9
Mark
Construction, 51-100 employees
More than a year
July 2023
Overall a good program but could use a couple fixes
Overall a good program but could use a couple fixes
Pros
When ProContractor functions as it should and all integrations work properly, it proves to be a very useful program. Its capability to store all invoices within the system helps in quickly locating them. The software offers a comprehensive set of options for all team departments, making it very effective.
Cons
Since the last update, there have been glitches in the payment section and errors in calculations with no clear reason when running union reports. If these issues were fixed and everything worked as it should, ProContractor would be worth the money spent.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Ashley
Construction, 11-50 employees
More than a year
July 2023
Implementation and Training
Implementation and Training
Pros
I'm still waiting for a response, and it's been several days already!!!
Cons
Before migrating to the cloud, I worked with various aspects of ProContractor. During the decision to migrate, I discovered many features we weren't using. We were excited about starting each project correctly and the ease of moving through the program's sectors. After migrating, I found that support for both training and technical issues is not a priority for Trimble. We've experienced signed-up training sessions that never happen, no response to requests, and waiting over seven hours for tech support to respond to tickets.
Ease of use
9
Value for money
5
Customer Support
3
Functionality
9
Jackie
Construction, 11-50 employees
More than a year
July 2023
Bad teacher
Bad teacher
Pros
I've invested more time and money than I'd like to consider without achieving the desired results.
Cons
The training is expensive and inadequate.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
2
Sean
Construction, 1-10 employees
More than a year
July 2023
Great Product BUT PRICY
Great Product BUT PRICY
Pros
The software is easy to use and keeps everything neatly organized in one central location.
Cons
The price was too high for a smaller company like ours. Yes, it's a great program, but it's extremely pricey.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jodi
Construction, 11-50 employees
More than a year
July 2023
Estimation
Estimation
Pros
We are able to provide our estimates and review previous projects to enhance our approach for future ones.
Cons
There's a lack of feature updates. Currently, it's cloud-hosted, and we're forced to use it as a remote app. It would be better if it didn't need the remote app connection.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
4
Steve
Construction, 101-500 employees
More than a year
July 2023
It will do for now
It will do for now
Pros
ProContractor has been instrumental in helping us understand the material quantities needed for our projects, which is fantastic for job budgeting. Even though it has some limitations, it gives us a solid foundation for planning Earthwork projects.
Cons
The annual subscription price seems very lopsided now. It used to be much more reasonable, but in recent years, the price hikes don't seem justifiable. The product has only slightly changed over the years, but the price keeps increasing, especially after being forced to use digital plans instead of digitizer boards. With the owners retiring and selling in a few years, it's the only reason we're not exploring other options.
Ease of use
9
Value for money
5
Customer Support
10
Functionality
9
Angela
Construction, 11-50 employees
More than a year
July 2023
ProContractor review
ProContractor review
Pros
It's an excellent tool for what we need.
Cons
Mobile time tracking and signatures don't always load. This delays my ability to monitor and approve timecard entries. It also can't integrate with Fleetio, our fleet management software.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Jason
Construction, 51-100 employees
Less than a year
July 2023
Accounting Software
Accounting Software
Pros
The software operates very well, and the support provided is outstanding. Having worked with many construction accounting programs, this one stands out as one of the best. Setting up projects is easy and efficient.
Cons
When entering PR information, it changes after correcting a due date. There's no way to void a project billing.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Ellen
Construction, 1-10 employees
More than a year
July 2023
ProContractor Review
ProContractor Review
Pros
I primarily use it for calculating earthwork takeoffs.
Cons
The vector feature could be improved. I have a hard time using the vector module.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Reynaldo
Construction, 51-100 employees
More than a year
July 2023
customer service is horrible.
customer service is horrible.
Pros
I've been using Procontractor since 2003, and not much has changed over the years. It's a great piece of software if you're fortunate enough to receive any support.
Cons
Customer service is terrible. When there's an issue, it takes days, weeks, or even months to get a call back. When they do call, they just set up another case, and you wait some more. I was down for three months due to errors in ProContractor. It's ridiculously expensive.
Ease of use
10
Value for money
5
Customer Support
2
Functionality
5
Richard
Civil Engineering, 51-100 employees
More than a year
July 2023
ProContractor Review
ProContractor Review
Pros
It's really bad, not good at all, and extremely disappointing. Why is it like this?
Cons
Their customer service is not good and needs improvement.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
Cordell
Construction, 51-100 employees
More than a year
July 2023
Filters
Sort by:
This Program Sucks
This Program Sucks
Pros
This program is really dreadful. I've had a terrible experience with it and I wouldn't recommend it to anyone at all.
Cons
Everything about this system is terrible. The customer service is a joke. My program kept crashing every time I tried to run a report. I opened a ticket on November 12, and as of December 27, no one has contacted me. I've called their support at least six times, waiting on hold for nearly 30 minutes each time. Save your money and go for a different system. This one is awful.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Jessica
Construction, 51-100 employees
More than a year
December 2023
Very Poor Technical Support
Very Poor Technical Support
Pros
The technical support was extremely poor, which made the overall experience quite frustrating from my IT perspective. If you can't get proper assistance with installing the product, it's hard to develop a positive opinion about it.
Cons
The technical support is very poor and responds very slowly to requests. When they finally did get back to me, I asked for an estimate of the time it would take to help me with the installation. I had a case number, but instead of providing the estimate, they closed my case for lack of response. They also mentioned it would take 4 to 6 weeks before receiving help with my installation, which is unacceptable.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Evan
Information Technology and Services, 1-10 employees
December 2023
10 years in Procontractor
10 years in Procontractor
Pros
I've become quite fond of Procontractor. I quickly mastered it and now frequently get calls asking for advice. I've also started using Spectrum, another product from Viewpoint, but I still firmly prefer Procontractor above all else!
Cons
The time it takes for certain reports to run is frustrating when you host your own server. I've noticed that it runs much faster with the cloud.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
9
Kayla
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
October 2023
This software is unstable garbage.
This software is unstable garbage.
Pros
I handle all my estimating using Excel. I can manually write purchase orders faster than dealing with your frustrating software.
Cons
Your software is trying to be everything to everyone and ends up being nothing to no one. Your estimating module is weak. I have to manually print each PO, which takes at least 9 clicks. Brilliant design, folks. I could estimate 20 times faster 25 years ago. It's also slow and unstable. Support is a joke. As soon as I can, you'll be in my rearview mirror.
Ease of use
2
Value for money
1
Customer Support
1
Functionality
5
Ken
Construction, 1-10 employees
More than a year
September 2023
ProContractor
ProContractor
Pros
The software is reasonably easy to use. Customer service was quite helpful in guiding us through the transition from our previous estimating program.
Cons
There are some pretty simple features missing that could be added.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Josh
Construction, 11-50 employees
More than a year
July 2023
Horrible
Horrible
Pros
This has been a horrible experience. I regret not doing more research and reading additional reviews before investing so much money in such a poor program.
Cons
We pay extra for ProContractor mobile, and everything about these two modules is awful. My payroll is 100 times harder because nothing imports correctly or fully. The app glitches constantly and needs to be deleted and reinstalled. I can't open plans in the field that are supposed to be viewable. ProContractor itself is not intuitive at all, and the reports are generally unhelpful.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Sara
Construction, 11-50 employees
More than a year
July 2023
Estimator
Estimator
Pros
It's too disappointing to even rate.
Cons
There's no support or follow-up for support questions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Thomas
Construction, 51-100 employees
More than a year
July 2023
Stay Away!
Stay Away!
Pros
This has been a nightmare! It's nothing but a constant headache. Customer support has been completely worthless. I really wish we had not purchased this program.
Cons
It constantly malfunctions and doesn't do what it's supposed to do. Support is a joke, and they rarely fix the issues, let alone return emails.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Debbie
Construction, 51-100 employees
More than a year
July 2023
ProContractor review
ProContractor review
Pros
Connecting the estimate to the accounting system.
Cons
There's a lack of dropdown pages and difficulty with account adjustments.
Ease of use
5
Value for money
3
Customer Support
10
Functionality
7
Sandi
Construction, 1-10 employees
More than a year
July 2023
Easy of use
Easy of use
Pros
The product is relatively simple to use. Ruttura relies on it for Earthwork and concrete estimating tasks.
Cons
There are very minor issues. In the estimating program, we can't go "back" if we digitize a line incorrectly or in the wrong direction. Aside from that, we really have no other issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Richard
Construction, 51-100 employees
More than a year
July 2023
Adequate
Adequate
Pros
Overall, the software performs well for our company's needs.
Cons
It's very rigid in what you can and cannot do.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
9
Doug
Construction, 51-100 employees
More than a year
July 2023
nuetral
nuetral
Pros
Entering journal entries is quite easy. The software automatically generates a Work in Progress (WIP) report.
Cons
Reports either have too little information or too much. I find myself checking several reports to make sure I have the right info. Also, tracking and fixing errors is very hard. This is not a simple or intuitive software. There are many things we should have been trained on but didn't think to ask about, like month and year-end journal entries.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Sarah
Construction, 11-50 employees
More than a year
July 2023
Procontractor Review #1
Procontractor Review #1
Pros
I really enjoy using Procontractor; it's easy to work with and meets my needs effectively.
Cons
Sometimes it's easy to use, but billing could be easier. Instead of just adjusting an entry, it would be better if it could be deleted. Also, when entering a change order, it would be helpful if line items that have already been billed out could be deleted.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Amanda
Construction, 51-100 employees
More than a year
July 2023
Procontractor user review
Procontractor user review
Pros
Very good experience overall.
Cons
It's not easy to speak with a real person.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
9
Mark
Construction, 51-100 employees
More than a year
July 2023
Overall a good program but could use a couple fixes
Overall a good program but could use a couple fixes
Pros
When ProContractor functions as it should and all integrations work properly, it proves to be a very useful program. Its capability to store all invoices within the system helps in quickly locating them. The software offers a comprehensive set of options for all team departments, making it very effective.
Cons
Since the last update, there have been glitches in the payment section and errors in calculations with no clear reason when running union reports. If these issues were fixed and everything worked as it should, ProContractor would be worth the money spent.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Ashley
Construction, 11-50 employees
More than a year
July 2023
Implementation and Training
Implementation and Training
Pros
I'm still waiting for a response, and it's been several days already!!!
Cons
Before migrating to the cloud, I worked with various aspects of ProContractor. During the decision to migrate, I discovered many features we weren't using. We were excited about starting each project correctly and the ease of moving through the program's sectors. After migrating, I found that support for both training and technical issues is not a priority for Trimble. We've experienced signed-up training sessions that never happen, no response to requests, and waiting over seven hours for tech support to respond to tickets.
Ease of use
9
Value for money
5
Customer Support
3
Functionality
9
Jackie
Construction, 11-50 employees
More than a year
July 2023
Bad teacher
Bad teacher
Pros
I've invested more time and money than I'd like to consider without achieving the desired results.
Cons
The training is expensive and inadequate.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
2
Sean
Construction, 1-10 employees
More than a year
July 2023
Great Product BUT PRICY
Great Product BUT PRICY
Pros
The software is easy to use and keeps everything neatly organized in one central location.
Cons
The price was too high for a smaller company like ours. Yes, it's a great program, but it's extremely pricey.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Jodi
Construction, 11-50 employees
More than a year
July 2023
Estimation
Estimation
Pros
We are able to provide our estimates and review previous projects to enhance our approach for future ones.
Cons
There's a lack of feature updates. Currently, it's cloud-hosted, and we're forced to use it as a remote app. It would be better if it didn't need the remote app connection.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
4
Steve
Construction, 101-500 employees
More than a year
July 2023
It will do for now
It will do for now
Pros
ProContractor has been instrumental in helping us understand the material quantities needed for our projects, which is fantastic for job budgeting. Even though it has some limitations, it gives us a solid foundation for planning Earthwork projects.
Cons
The annual subscription price seems very lopsided now. It used to be much more reasonable, but in recent years, the price hikes don't seem justifiable. The product has only slightly changed over the years, but the price keeps increasing, especially after being forced to use digital plans instead of digitizer boards. With the owners retiring and selling in a few years, it's the only reason we're not exploring other options.
Ease of use
9
Value for money
5
Customer Support
10
Functionality
9
Angela
Construction, 11-50 employees
More than a year
July 2023
ProContractor review
ProContractor review
Pros
It's an excellent tool for what we need.
Cons
Mobile time tracking and signatures don't always load. This delays my ability to monitor and approve timecard entries. It also can't integrate with Fleetio, our fleet management software.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Jason
Construction, 51-100 employees
Less than a year
July 2023
Accounting Software
Accounting Software
Pros
The software operates very well, and the support provided is outstanding. Having worked with many construction accounting programs, this one stands out as one of the best. Setting up projects is easy and efficient.
Cons
When entering PR information, it changes after correcting a due date. There's no way to void a project billing.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Ellen
Construction, 1-10 employees
More than a year
July 2023
ProContractor Review
ProContractor Review
Pros
I primarily use it for calculating earthwork takeoffs.
Cons
The vector feature could be improved. I have a hard time using the vector module.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Reynaldo
Construction, 51-100 employees
More than a year
July 2023
customer service is horrible.
customer service is horrible.
Pros
I've been using Procontractor since 2003, and not much has changed over the years. It's a great piece of software if you're fortunate enough to receive any support.
Cons
Customer service is terrible. When there's an issue, it takes days, weeks, or even months to get a call back. When they do call, they just set up another case, and you wait some more. I was down for three months due to errors in ProContractor. It's ridiculously expensive.
Ease of use
10
Value for money
5
Customer Support
2
Functionality
5
Richard
Civil Engineering, 51-100 employees
More than a year
July 2023
ProContractor Review
ProContractor Review
Pros
It's really bad, not good at all, and extremely disappointing. Why is it like this?
Cons
Their customer service is not good and needs improvement.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
Cordell
Construction, 51-100 employees
More than a year
July 2023