Overall Rating

4.4

25 Review(s)

Rating Distribution

5

star

(12)

4

star

(11)

3

star

(2)

2

star

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

filter

Filters

Sort by:

Review Wingmate
Pros

I appreciate how it's structured and that account reps check in on us.

Cons

I keep having issues with my name being misspelled, even after correcting it.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

Paul

Construction, 11-50 employees

Less than 6 months

June 2024

Buyer Beware - Learn From Our Mistake
Pros

The UI is intuitive, polished, and well-organized. Like any similar product, if you don't manage it and invest time in maintaining it, you'll get out what you put into it. The tool itself seems like a solid product.

Cons

To be completely transparent, the management member who kickstarted this partnership was very enthusiastic at first but had trouble getting the intended users on board. After a brief period, their enthusiasm faded, and the product was "put on the shelf," even though we continued to pay for it. About two years later, with the original team member who set this up having left the company, we revisited the situation. We realized that we had been paying for services that hadn't seen any significant use during those two years, which was entirely our oversight. When we decided not to continue with the level of commitment required to justify the expense, we reached out to cancel the services. Unfortunately, the original commitment had auto-renewed not just once, but twice, with the latest renewal only two months prior. We acknowledged our mistake in not using the services, explained our reason for cancellation, and asked for leniency given our loyal payments over 2+ years. We were told, "The contract is the contract. If you quit, you will still pay." We were offered a chance to "pause" the service, but by then, the relationship felt transactional rather than valued. We'll continue paying for the remaining term, our fault for not managing it more carefully,but won't consider doing business with this company again. There are many similar services, some better and some worse. Customer service and relationships can be more important than price, and this is one relationship we'd prefer to end. Buyer beware, this product might work wonders for you, but if you're not committed to managing it daily, you'll only get out what you put in, with no sympathy from the vendor if you make the same mistake and don't carefully monitor their auto-renewal terms. The written terms on quitting early aren't detailed, only referencing the Terms of Service in the contract you signed, which can be changed at their discretion. You can refuse to agree to the Terms of Service and quit, but "the contract is the contract."

Ease of use

10

Value for money

7

Customer Support

3

Functionality

8

Thomas

Consumer Services, 51-100 employees

More than a year

May 2024

Great CRM to use
Pros

It's easy, simple, and not too complicated. New employees find it easy to use.

Cons

It doesn't have all the features I might want, and sometimes it's not easy or quick to get all the reports or dashboards I need.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Richard

Construction, 51-100 employees

Less than a year

April 2024

WingMate is Great.
Pros

The service is incredibly fast, and the company itself is fantastic. Here at Smash My Trash, we absolutely love using it and appreciate how it enhances our operations.

Cons

There's nothing wrong; it's a great company to work with.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Joshua

Renewables & Environment, 51-100 employees

Less than a year

April 2023

Wingmate Review
Pros

It is easy to log opportunities and leads, and move them through the sales cycle.

Cons

It doesn't seem extremely robust, but I'm still learning the software, so my opinion might change.

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

Joshua

Restaurants, 11-50 employees

Less than 6 months

February 2023

Awesome product
Pros

Wingmate is incredibly smooth to use. I find it very convenient and efficient.

Cons

The address is not always accurate. GPS issues.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

Royal

Environmental Services, 1-10 employees

Less than 6 months

December 2022

Wingmate Review
Pros

There needs to be a better funnel and precise service level.

Cons

I'd like to have funnels for sales won broken down by month and proposals with estimated start months. Also, I want to track service levels by quantity and frequency.

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

Danny

Environmental Services, 101-500 employees

Less than 6 months

October 2022

Wingmate Review
Pros

The software is very usr-friendly, providing all the essential fields needed for data entry. It simplifies the process, making it easy to input information efficiently.

Cons

I haven't noticed any gaps or missing features.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sebastian

Environmental Services, 500+ employees

Less than 6 months

September 2021

Wingmate Review
Pros

It helps with lead generation and communication with new business leads.

Cons

It's hard to quickly see which leads the reps have had success with.

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

Anonymous

Not Specified, 500+ employees

Less than a year

August 2021

Best CRM/Lead Generation program in the market
Pros

It's very easy to use. They are willing to make quick improvements for user convenience. Front-line users can add leads in 2 to 3 steps with minimal typing. The app allows instant access to account information. They customize the program based on our input to enhance it further.

Cons

I was not available, or I didn't start using it sooner!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Brian

Textiles, 51-100 employees

Less than a year

August 2021

Nice Service
Pros

I earn my income by generating sales for the company. This role allows me to directly contribute to the company's growth and be rewarded for my efforts.

Cons

Everything is quite simple and easy to use; I really don't have any complaints or dislikes about it at all.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Amanda

Consumer Services, 101-500 employees

Less than 6 months

August 2021

User Friendly
Pros

Wingmate is very user-friendly. I can view and track sales leads easily.

Cons

This software is running smoothly and effectively right now. Everything seems to be in great shape, and at the moment, I can't identify any areas that need adjustment or alteration.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Anonymous

Not Specified, 11-50 employees

More than a year

August 2021

Wingmate Success Story
Pros

The software is easy to navigate and ensures the correct information is submitted.

Cons

It's easy to train my team so they can submit leads.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Fran

Package/Freight Delivery, 500+ employees

Less than 6 months

August 2021

Great employees
Pros

The employees at Wingmate are really easy to work with - they do everything they can to assist!

Cons

The connectivity to CRMs is a minor issue; I'd prefer if everything were integrated into the main app I use.

Ease of use

8

Value for money

10

Customer Support

6

Functionality

8

Mike

Construction, 101-500 employees

More than a year

August 2021

Wingmate Review
Pros

Downloading and using it is simple. The picture option makes it easier to capture roll-off containers and other services while driving without having to pull over.

Cons

I handle follow-ups by email since I'm in Accounting, not Sales.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pamela

Renewables & Environment, 51-100 employees

More than a year

August 2021

Very easy to use and helped to streamline prospecting
Pros

It's very intuitive and easy to use. Lead generation has been excellent with this software.

Cons

I'd like a dashboard that shows each individual account.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Toby

Environmental Services, 11-50 employees

Less than 6 months

August 2021

RR Review
Pros

I don't have much to say because I'm no longer using it. But when I did, I found the app easy to use.

Cons

As far as I know, I don't have any complaints about the software.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Guilherme

Civil Engineering, 51-100 employees

Less than 6 months

August 2021

Using Wingmate for instant lead generation
Pros

I like the team feed and the ability to connect with the team on the ground and post updates visible to all. The technology and visibility it creates are amazing.

Cons

It would be great to integrate with other business applications I use daily, like Salesforce or MS Office.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Anonymous

Not Specified, 500+ employees

More than a year

August 2021

Wingmate for Leads and Sales engagement
Pros

Wingmate is easy and effective to use. Our drivers put lead notes into Wingmate, which are then forwarded to our sales team to engage with the customer. All the notes and information needed are in one nice software that allows our sales team to connect with new customers through drivers working from different hubs.

Cons

So far, I haven't encountered any issues with using Wingmate.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Not Specified, 500+ employees

Less than a year

August 2021

How Wingmate help us develop new clients
Pros

This software is very easy to use and easy to train employees to use.

Cons

The UI seems outdated; I suggest some improvements in this area.

Ease of use

10

Value for money

6

Customer Support

10

Functionality

6

Anonymous

Not Specified, 51-100 employees

Less than a year

August 2021

Northern Uniform Sales Rep Perspective
Pros

There are three things I really like about the software: the task reminders that keep you on track, the future calendar that allows you to push calls into the future and shows them in your task calendars, and the ease of moving sales stages through each bucket of the sales process.

Cons

I wish I could edit task reminder calendar dates.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

wayne

Facilities Services, 51-100 employees

Less than 6 months

August 2021

Wingmate
Pros

This software is incredible and also very easy to use and understand!

Cons

Sometimes there are issues signing in, but overall it's great!

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

Kobkaew

Package/Freight Delivery, 500+ employees

More than a year

August 2021

Helps Where our Other Software Falls Short
Pros

It provides an incentive for the field to pass on repair information and allows the office to quickly turn around quotes.

Cons

It doesn't integrate with Jonas ERP software. It can overlap with our Pipedrive CRM, so it's not always used throughout the process. I'd like to use it as our sole CRM software, but it's not as advanced as Pipedrive or Salesforce.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

Kevin

Construction, 51-100 employees

Less than a year

August 2021

Awesome, intuitive and just what we want
Pros

As mentioned earlier, it's awesome, intuitive, and very easy to use. It really stands out in terms of user experience and functionality.

Cons

I don't know of a way to edit the photos.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mitch

Facilities Services, 500+ employees

Less than a year

August 2021

Easy apps
Pros

It's simple to use and makes following up with customers effortless. The simple design ensures smooth interactions and efficient customer management.

Cons

There are too many emails or notifications at times.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Steve

Transportation/Trucking/Railroad, 500+ employees

More than a year

August 2021