Wingmate Reviews
25 Review(s)
softwareOverall Rating
4.4
25 Review(s)
Rating Distribution
5
(12)
4
(11)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.4
25 Review(s)
Rating Distribution
5
(12)
4
(11)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Review Wingmate
Review Wingmate
Pros
I appreciate how it's structured and that account reps check in on us.
Cons
I keep having issues with my name being misspelled, even after correcting it.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Paul
Construction, 11-50 employees
Less than 6 months
June 2024
Buyer Beware - Learn From Our Mistake
Buyer Beware - Learn From Our Mistake
Pros
The UI is intuitive, polished, and well-organized. Like any similar product, if you don't manage it and invest time in maintaining it, you'll get out what you put into it. The tool itself seems like a solid product.
Cons
To be completely transparent, the management member who kickstarted this partnership was very enthusiastic at first but had trouble getting the intended users on board. After a brief period, their enthusiasm faded, and the product was "put on the shelf," even though we continued to pay for it. About two years later, with the original team member who set this up having left the company, we revisited the situation. We realized that we had been paying for services that hadn't seen any significant use during those two years, which was entirely our oversight. When we decided not to continue with the level of commitment required to justify the expense, we reached out to cancel the services. Unfortunately, the original commitment had auto-renewed not just once, but twice, with the latest renewal only two months prior. We acknowledged our mistake in not using the services, explained our reason for cancellation, and asked for leniency given our loyal payments over 2+ years. We were told, "The contract is the contract. If you quit, you will still pay." We were offered a chance to "pause" the service, but by then, the relationship felt transactional rather than valued. We'll continue paying for the remaining term, our fault for not managing it more carefully,but won't consider doing business with this company again. There are many similar services, some better and some worse. Customer service and relationships can be more important than price, and this is one relationship we'd prefer to end. Buyer beware, this product might work wonders for you, but if you're not committed to managing it daily, you'll only get out what you put in, with no sympathy from the vendor if you make the same mistake and don't carefully monitor their auto-renewal terms. The written terms on quitting early aren't detailed, only referencing the Terms of Service in the contract you signed, which can be changed at their discretion. You can refuse to agree to the Terms of Service and quit, but "the contract is the contract."
Ease of use
10
Value for money
7
Customer Support
3
Functionality
8
Thomas
Consumer Services, 51-100 employees
More than a year
May 2024
Great CRM to use
Great CRM to use
Pros
It's easy, simple, and not too complicated. New employees find it easy to use.
Cons
It doesn't have all the features I might want, and sometimes it's not easy or quick to get all the reports or dashboards I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Richard
Construction, 51-100 employees
Less than a year
April 2024
WingMate is Great.
WingMate is Great.
Pros
The service is incredibly fast, and the company itself is fantastic. Here at Smash My Trash, we absolutely love using it and appreciate how it enhances our operations.
Cons
There's nothing wrong; it's a great company to work with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Renewables & Environment, 51-100 employees
Less than a year
April 2023
Wingmate Review
Wingmate Review
Pros
It is easy to log opportunities and leads, and move them through the sales cycle.
Cons
It doesn't seem extremely robust, but I'm still learning the software, so my opinion might change.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Joshua
Restaurants, 11-50 employees
Less than 6 months
February 2023
Awesome product
Awesome product
Pros
Wingmate is incredibly smooth to use. I find it very convenient and efficient.
Cons
The address is not always accurate. GPS issues.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Royal
Environmental Services, 1-10 employees
Less than 6 months
December 2022
Wingmate Review
Wingmate Review
Pros
There needs to be a better funnel and precise service level.
Cons
I'd like to have funnels for sales won broken down by month and proposals with estimated start months. Also, I want to track service levels by quantity and frequency.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Danny
Environmental Services, 101-500 employees
Less than 6 months
October 2022
Wingmate Review
Wingmate Review
Pros
The software is very usr-friendly, providing all the essential fields needed for data entry. It simplifies the process, making it easy to input information efficiently.
Cons
I haven't noticed any gaps or missing features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sebastian
Environmental Services, 500+ employees
Less than 6 months
September 2021
Wingmate Review
Wingmate Review
Pros
It helps with lead generation and communication with new business leads.
Cons
It's hard to quickly see which leads the reps have had success with.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Anonymous
Not Specified, 500+ employees
Less than a year
August 2021
Best CRM/Lead Generation program in the market
Best CRM/Lead Generation program in the market
Pros
It's very easy to use. They are willing to make quick improvements for user convenience. Front-line users can add leads in 2 to 3 steps with minimal typing. The app allows instant access to account information. They customize the program based on our input to enhance it further.
Cons
I was not available, or I didn't start using it sooner!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Textiles, 51-100 employees
Less than a year
August 2021
Nice Service
Nice Service
Pros
I earn my income by generating sales for the company. This role allows me to directly contribute to the company's growth and be rewarded for my efforts.
Cons
Everything is quite simple and easy to use; I really don't have any complaints or dislikes about it at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Consumer Services, 101-500 employees
Less than 6 months
August 2021
User Friendly
User Friendly
Pros
Wingmate is very user-friendly. I can view and track sales leads easily.
Cons
This software is running smoothly and effectively right now. Everything seems to be in great shape, and at the moment, I can't identify any areas that need adjustment or alteration.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
August 2021
Wingmate Success Story
Wingmate Success Story
Pros
The software is easy to navigate and ensures the correct information is submitted.
Cons
It's easy to train my team so they can submit leads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Fran
Package/Freight Delivery, 500+ employees
Less than 6 months
August 2021
Great employees
Great employees
Pros
The employees at Wingmate are really easy to work with - they do everything they can to assist!
Cons
The connectivity to CRMs is a minor issue; I'd prefer if everything were integrated into the main app I use.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Mike
Construction, 101-500 employees
More than a year
August 2021
Wingmate Review
Wingmate Review
Pros
Downloading and using it is simple. The picture option makes it easier to capture roll-off containers and other services while driving without having to pull over.
Cons
I handle follow-ups by email since I'm in Accounting, not Sales.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Renewables & Environment, 51-100 employees
More than a year
August 2021
Very easy to use and helped to streamline prospecting
Very easy to use and helped to streamline prospecting
Pros
It's very intuitive and easy to use. Lead generation has been excellent with this software.
Cons
I'd like a dashboard that shows each individual account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Toby
Environmental Services, 11-50 employees
Less than 6 months
August 2021
RR Review
RR Review
Pros
I don't have much to say because I'm no longer using it. But when I did, I found the app easy to use.
Cons
As far as I know, I don't have any complaints about the software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Guilherme
Civil Engineering, 51-100 employees
Less than 6 months
August 2021
Using Wingmate for instant lead generation
Using Wingmate for instant lead generation
Pros
I like the team feed and the ability to connect with the team on the ground and post updates visible to all. The technology and visibility it creates are amazing.
Cons
It would be great to integrate with other business applications I use daily, like Salesforce or MS Office.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
August 2021
Wingmate for Leads and Sales engagement
Wingmate for Leads and Sales engagement
Pros
Wingmate is easy and effective to use. Our drivers put lead notes into Wingmate, which are then forwarded to our sales team to engage with the customer. All the notes and information needed are in one nice software that allows our sales team to connect with new customers through drivers working from different hubs.
Cons
So far, I haven't encountered any issues with using Wingmate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
August 2021
How Wingmate help us develop new clients
How Wingmate help us develop new clients
Pros
This software is very easy to use and easy to train employees to use.
Cons
The UI seems outdated; I suggest some improvements in this area.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
6
Anonymous
Not Specified, 51-100 employees
Less than a year
August 2021
Northern Uniform Sales Rep Perspective
Northern Uniform Sales Rep Perspective
Pros
There are three things I really like about the software: the task reminders that keep you on track, the future calendar that allows you to push calls into the future and shows them in your task calendars, and the ease of moving sales stages through each bucket of the sales process.
Cons
I wish I could edit task reminder calendar dates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
wayne
Facilities Services, 51-100 employees
Less than 6 months
August 2021
Wingmate
Wingmate
Pros
This software is incredible and also very easy to use and understand!
Cons
Sometimes there are issues signing in, but overall it's great!
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Kobkaew
Package/Freight Delivery, 500+ employees
More than a year
August 2021
Helps Where our Other Software Falls Short
Helps Where our Other Software Falls Short
Pros
It provides an incentive for the field to pass on repair information and allows the office to quickly turn around quotes.
Cons
It doesn't integrate with Jonas ERP software. It can overlap with our Pipedrive CRM, so it's not always used throughout the process. I'd like to use it as our sole CRM software, but it's not as advanced as Pipedrive or Salesforce.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kevin
Construction, 51-100 employees
Less than a year
August 2021
Awesome, intuitive and just what we want
Awesome, intuitive and just what we want
Pros
As mentioned earlier, it's awesome, intuitive, and very easy to use. It really stands out in terms of user experience and functionality.
Cons
I don't know of a way to edit the photos.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mitch
Facilities Services, 500+ employees
Less than a year
August 2021
Easy apps
Easy apps
Pros
It's simple to use and makes following up with customers effortless. The simple design ensures smooth interactions and efficient customer management.
Cons
There are too many emails or notifications at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Steve
Transportation/Trucking/Railroad, 500+ employees
More than a year
August 2021
Filters
Sort by:
Review Wingmate
Review Wingmate
Pros
I appreciate how it's structured and that account reps check in on us.
Cons
I keep having issues with my name being misspelled, even after correcting it.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Paul
Construction, 11-50 employees
Less than 6 months
June 2024
Buyer Beware - Learn From Our Mistake
Buyer Beware - Learn From Our Mistake
Pros
The UI is intuitive, polished, and well-organized. Like any similar product, if you don't manage it and invest time in maintaining it, you'll get out what you put into it. The tool itself seems like a solid product.
Cons
To be completely transparent, the management member who kickstarted this partnership was very enthusiastic at first but had trouble getting the intended users on board. After a brief period, their enthusiasm faded, and the product was "put on the shelf," even though we continued to pay for it. About two years later, with the original team member who set this up having left the company, we revisited the situation. We realized that we had been paying for services that hadn't seen any significant use during those two years, which was entirely our oversight. When we decided not to continue with the level of commitment required to justify the expense, we reached out to cancel the services. Unfortunately, the original commitment had auto-renewed not just once, but twice, with the latest renewal only two months prior. We acknowledged our mistake in not using the services, explained our reason for cancellation, and asked for leniency given our loyal payments over 2+ years. We were told, "The contract is the contract. If you quit, you will still pay." We were offered a chance to "pause" the service, but by then, the relationship felt transactional rather than valued. We'll continue paying for the remaining term, our fault for not managing it more carefully,but won't consider doing business with this company again. There are many similar services, some better and some worse. Customer service and relationships can be more important than price, and this is one relationship we'd prefer to end. Buyer beware, this product might work wonders for you, but if you're not committed to managing it daily, you'll only get out what you put in, with no sympathy from the vendor if you make the same mistake and don't carefully monitor their auto-renewal terms. The written terms on quitting early aren't detailed, only referencing the Terms of Service in the contract you signed, which can be changed at their discretion. You can refuse to agree to the Terms of Service and quit, but "the contract is the contract."
Ease of use
10
Value for money
7
Customer Support
3
Functionality
8
Thomas
Consumer Services, 51-100 employees
More than a year
May 2024
Great CRM to use
Great CRM to use
Pros
It's easy, simple, and not too complicated. New employees find it easy to use.
Cons
It doesn't have all the features I might want, and sometimes it's not easy or quick to get all the reports or dashboards I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Richard
Construction, 51-100 employees
Less than a year
April 2024
WingMate is Great.
WingMate is Great.
Pros
The service is incredibly fast, and the company itself is fantastic. Here at Smash My Trash, we absolutely love using it and appreciate how it enhances our operations.
Cons
There's nothing wrong; it's a great company to work with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Renewables & Environment, 51-100 employees
Less than a year
April 2023
Wingmate Review
Wingmate Review
Pros
It is easy to log opportunities and leads, and move them through the sales cycle.
Cons
It doesn't seem extremely robust, but I'm still learning the software, so my opinion might change.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Joshua
Restaurants, 11-50 employees
Less than 6 months
February 2023
Awesome product
Awesome product
Pros
Wingmate is incredibly smooth to use. I find it very convenient and efficient.
Cons
The address is not always accurate. GPS issues.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Royal
Environmental Services, 1-10 employees
Less than 6 months
December 2022
Wingmate Review
Wingmate Review
Pros
There needs to be a better funnel and precise service level.
Cons
I'd like to have funnels for sales won broken down by month and proposals with estimated start months. Also, I want to track service levels by quantity and frequency.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Danny
Environmental Services, 101-500 employees
Less than 6 months
October 2022
Wingmate Review
Wingmate Review
Pros
The software is very usr-friendly, providing all the essential fields needed for data entry. It simplifies the process, making it easy to input information efficiently.
Cons
I haven't noticed any gaps or missing features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sebastian
Environmental Services, 500+ employees
Less than 6 months
September 2021
Wingmate Review
Wingmate Review
Pros
It helps with lead generation and communication with new business leads.
Cons
It's hard to quickly see which leads the reps have had success with.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Anonymous
Not Specified, 500+ employees
Less than a year
August 2021
Best CRM/Lead Generation program in the market
Best CRM/Lead Generation program in the market
Pros
It's very easy to use. They are willing to make quick improvements for user convenience. Front-line users can add leads in 2 to 3 steps with minimal typing. The app allows instant access to account information. They customize the program based on our input to enhance it further.
Cons
I was not available, or I didn't start using it sooner!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Textiles, 51-100 employees
Less than a year
August 2021
Nice Service
Nice Service
Pros
I earn my income by generating sales for the company. This role allows me to directly contribute to the company's growth and be rewarded for my efforts.
Cons
Everything is quite simple and easy to use; I really don't have any complaints or dislikes about it at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Consumer Services, 101-500 employees
Less than 6 months
August 2021
User Friendly
User Friendly
Pros
Wingmate is very user-friendly. I can view and track sales leads easily.
Cons
This software is running smoothly and effectively right now. Everything seems to be in great shape, and at the moment, I can't identify any areas that need adjustment or alteration.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
August 2021
Wingmate Success Story
Wingmate Success Story
Pros
The software is easy to navigate and ensures the correct information is submitted.
Cons
It's easy to train my team so they can submit leads.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Fran
Package/Freight Delivery, 500+ employees
Less than 6 months
August 2021
Great employees
Great employees
Pros
The employees at Wingmate are really easy to work with - they do everything they can to assist!
Cons
The connectivity to CRMs is a minor issue; I'd prefer if everything were integrated into the main app I use.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Mike
Construction, 101-500 employees
More than a year
August 2021
Wingmate Review
Wingmate Review
Pros
Downloading and using it is simple. The picture option makes it easier to capture roll-off containers and other services while driving without having to pull over.
Cons
I handle follow-ups by email since I'm in Accounting, not Sales.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Renewables & Environment, 51-100 employees
More than a year
August 2021
Very easy to use and helped to streamline prospecting
Very easy to use and helped to streamline prospecting
Pros
It's very intuitive and easy to use. Lead generation has been excellent with this software.
Cons
I'd like a dashboard that shows each individual account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Toby
Environmental Services, 11-50 employees
Less than 6 months
August 2021
RR Review
RR Review
Pros
I don't have much to say because I'm no longer using it. But when I did, I found the app easy to use.
Cons
As far as I know, I don't have any complaints about the software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Guilherme
Civil Engineering, 51-100 employees
Less than 6 months
August 2021
Using Wingmate for instant lead generation
Using Wingmate for instant lead generation
Pros
I like the team feed and the ability to connect with the team on the ground and post updates visible to all. The technology and visibility it creates are amazing.
Cons
It would be great to integrate with other business applications I use daily, like Salesforce or MS Office.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
August 2021
Wingmate for Leads and Sales engagement
Wingmate for Leads and Sales engagement
Pros
Wingmate is easy and effective to use. Our drivers put lead notes into Wingmate, which are then forwarded to our sales team to engage with the customer. All the notes and information needed are in one nice software that allows our sales team to connect with new customers through drivers working from different hubs.
Cons
So far, I haven't encountered any issues with using Wingmate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
August 2021
How Wingmate help us develop new clients
How Wingmate help us develop new clients
Pros
This software is very easy to use and easy to train employees to use.
Cons
The UI seems outdated; I suggest some improvements in this area.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
6
Anonymous
Not Specified, 51-100 employees
Less than a year
August 2021
Northern Uniform Sales Rep Perspective
Northern Uniform Sales Rep Perspective
Pros
There are three things I really like about the software: the task reminders that keep you on track, the future calendar that allows you to push calls into the future and shows them in your task calendars, and the ease of moving sales stages through each bucket of the sales process.
Cons
I wish I could edit task reminder calendar dates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
wayne
Facilities Services, 51-100 employees
Less than 6 months
August 2021
Wingmate
Wingmate
Pros
This software is incredible and also very easy to use and understand!
Cons
Sometimes there are issues signing in, but overall it's great!
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Kobkaew
Package/Freight Delivery, 500+ employees
More than a year
August 2021
Helps Where our Other Software Falls Short
Helps Where our Other Software Falls Short
Pros
It provides an incentive for the field to pass on repair information and allows the office to quickly turn around quotes.
Cons
It doesn't integrate with Jonas ERP software. It can overlap with our Pipedrive CRM, so it's not always used throughout the process. I'd like to use it as our sole CRM software, but it's not as advanced as Pipedrive or Salesforce.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kevin
Construction, 51-100 employees
Less than a year
August 2021
Awesome, intuitive and just what we want
Awesome, intuitive and just what we want
Pros
As mentioned earlier, it's awesome, intuitive, and very easy to use. It really stands out in terms of user experience and functionality.
Cons
I don't know of a way to edit the photos.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mitch
Facilities Services, 500+ employees
Less than a year
August 2021
Easy apps
Easy apps
Pros
It's simple to use and makes following up with customers effortless. The simple design ensures smooth interactions and efficient customer management.
Cons
There are too many emails or notifications at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Steve
Transportation/Trucking/Railroad, 500+ employees
More than a year
August 2021