Wingmate Reviews

Pros

Good so far. Look forward to making it a successful tool moving forward.

Cons

I have nothing to say

Pros

I appreciate how it's structured and that account reps check in on us.

Cons

I keep having issues with my name being misspelled, even after correcting it.

Pros

The UI is intuitive, polished, and well-organized. Like any similar product, if you don't manage it and invest time in maintaining it, you'll get out what you put into it. The tool itself seems like a solid product.

Cons

To be completely transparent, the management member who kickstarted this partnership was very enthusiastic at first but had trouble getting the intended users on board. After a brief period, their enthusiasm faded, and the product was "put on the shelf," even though we continued to pay for it. About two years later, with the original team member who set this up having left the company, we revisited the situation. We realized that we had been paying for services that hadn't seen any significant use during those two years, which was entirely our oversight. When we decided not to continue with the level of commitment required to justify the expense, we reached out to cancel the services. Unfortunately, the original commitment had auto-renewed not just once, but twice, with the latest renewal only two months prior. We acknowledged our mistake in not using the services, explained our reason for cancellation, and asked for leniency given our loyal payments over 2+ years. We were told, "The contract is the contract. If you quit, you will still pay." We were offered a chance to "pause" the service, but by then, the relationship felt transactional rather than valued. We'll continue paying for the remaining term, our fault for not managing it more carefully,but won't consider doing business with this company again. There are many similar services, some better and some worse. Customer service and relationships can be more important than price, and this is one relationship we'd prefer to end. Buyer beware, this product might work wonders for you, but if you're not committed to managing it daily, you'll only get out what you put in, with no sympathy from the vendor if you make the same mistake and don't carefully monitor their auto-renewal terms. The written terms on quitting early aren't detailed, only referencing the Terms of Service in the contract you signed, which can be changed at their discretion. You can refuse to agree to the Terms of Service and quit, but "the contract is the contract."

Pros

It's easy, simple, and not too complicated. New employees find it easy to use.

Cons

It doesn't have all the features I might want, and sometimes it's not easy or quick to get all the reports or dashboards I need.

Pros

The service is incredibly fast, and the company itself is fantastic. Here at Smash My Trash, we absolutely love using it and appreciate how it enhances our operations.

Cons

There's nothing wrong; it's a great company to work with.

Pros

It is easy to log opportunities and leads, and move them through the sales cycle.

Cons

It doesn't seem extremely robust, but I'm still learning the software, so my opinion might change.

Pros

Wingmate is incredibly smooth to use. I find it very convenient and efficient.

Cons

The address is not always accurate. GPS issues.

Pros

There needs to be a better funnel and precise service level.

Cons

I'd like to have funnels for sales won broken down by month and proposals with estimated start months. Also, I want to track service levels by quantity and frequency.

Pros

The software is very usr-friendly, providing all the essential fields needed for data entry. It simplifies the process, making it easy to input information efficiently.

Cons

I haven't noticed any gaps or missing features.

Pros

It helps with lead generation and communication with new business leads.

Cons

It's hard to quickly see which leads the reps have had success with.

Pros

It's very easy to use. They are willing to make quick improvements for user convenience. Front-line users can add leads in 2 to 3 steps with minimal typing. The app allows instant access to account information. They customize the program based on our input to enhance it further.

Cons

I was not available, or I didn't start using it sooner!

Pros

I earn my income by generating sales for the company. This role allows me to directly contribute to the company's growth and be rewarded for my efforts.

Cons

Everything is quite simple and easy to use; I really don't have any complaints or dislikes about it at all.

Pros

Wingmate is very user-friendly. I can view and track sales leads easily.

Cons

This software is running smoothly and effectively right now. Everything seems to be in great shape, and at the moment, I can't identify any areas that need adjustment or alteration.

Pros

The software is easy to navigate and ensures the correct information is submitted.

Cons

It's easy to train my team so they can submit leads.

Pros

The employees at Wingmate are really easy to work with - they do everything they can to assist!

Cons

The connectivity to CRMs is a minor issue; I'd prefer if everything were integrated into the main app I use.

Pros

Downloading and using it is simple. The picture option makes it easier to capture roll-off containers and other services while driving without having to pull over.

Cons

I handle follow-ups by email since I'm in Accounting, not Sales.

Pros

It's very intuitive and easy to use. Lead generation has been excellent with this software.

Cons

I'd like a dashboard that shows each individual account.

Pros

I don't have much to say because I'm no longer using it. But when I did, I found the app easy to use.

Cons

As far as I know, I don't have any complaints about the software.

Pros

I like the team feed and the ability to connect with the team on the ground and post updates visible to all. The technology and visibility it creates are amazing.

Cons

It would be great to integrate with other business applications I use daily, like Salesforce or MS Office.

Pros

Wingmate is easy and effective to use. Our drivers put lead notes into Wingmate, which are then forwarded to our sales team to engage with the customer. All the notes and information needed are in one nice software that allows our sales team to connect with new customers through drivers working from different hubs.

Cons

So far, I haven't encountered any issues with using Wingmate.