Act! Software Reviews

“Simple but a bit buggy

Pros

The system is simple and user-friendly, covering all the essentials while also providing useful additional features and improvements.

Cons

It can be a bit buggy sometimes. Pages do not always update correctly and adjusting column sizes in contact lists feels slow and awkward in the browser version. The design also looks a bit outdated.

“Generally easy to work with

Pros

I generally find the program easy to work with and have not faced any significant problems.

Cons

Well I find it frustrating that I have to keep switching between different screens during client calls.

“Consistently reliable customer service

Pros

The customer service and technical support are consistently reliable and helpful.

Cons

It is not as user friendly as I'd prefer though it is still manageable to use.

“I really like the program!

Pros

I like the program's simplicity. I have been using it since 1996 and during that time our monthly business has grown from $20,000 to over $2 million.

Cons

To be honest I cannot think of any specific complaints right now.

“excellent for managing contacts & sales

Pros

It is an excellent tool for managing contacts and sales opportunities. We find it very simple to log information whether it's a new contact, a meeting or a potential deal.

Cons

We are probably not using all the features available. I am sure there are aspects I have not discovered yet.

“Easy to use with a great support team

Pros

I love how easy it is to use and comes with great support including a dedicated account contact and a skilled technical team that helps us resolve any issues.

Cons

It is not a complaint but I prefer the desktop version over the web-based one.

“Saves us time and money!

Pros

I prefer using this system for customer emails instead of other services as it saves us time and money while keeping everything documented.

Cons

Well it is a bit too technical for my comfort level. I often need assistance since I am not very tech-savvy.

“A database i've relied on for 30 years

Pros

The database is simple to navigate. Adding new clients and recording notes is also very easy and simple.

Cons

There is absolutely nothing to dislike. I have relied on this platform for over 30 years and would definitely recommend it to others.

“highly customizable and insightful

Pros

I can easily add current notes and quickly see a contact's complete history. Plus the ability to customize data fields for my company's specific needs has been really helpful.

Cons

Though I managed to get the dialer working with an external USB modem but the process was pretty complicated.

“Technical support answers promptly

Pros

Technical support always answers the phone promptly and I like that supervisors are available right away for more complex questions.

Cons

We bought a marketing package a year ago but no one from the customer success team has followed up to see why we have not made any progress with it.

“Useful CRM

Pros

One thing I like a lot is that you get a lot of useful CRM functionality without a high price tag.

Cons

The connection with Google Contacts either does not exist or is not fully functional.

“A powerful crm

Pros

It is a powerful CRM but it is especially great for sending personalized emails and letters to specific groups of people.

Cons

I noticed that it uses a lot of memory which can be problematic for computers with lower specifications.

“Used for 30 years but the mobile app needs work

Pros

I have used this software for over 30 years. I like that it can change and improve but the mobile app needs work as it is not as good as the computer version. The premium support is excellent too but it's very expensive.

Cons

The cost has become almost too expensive to justify. Other options are much cheaper and the mobile app does not meet the high standards I have known for over 30 years.

“excellent for customer data and targeted emails

Pros

It is great for storing all customer details in one location and sending targeted emails.

Cons

It occasionally has some technical glitches but reliable support has only recently become available to help with them.

“Perfect for core database needs

Pros

this software handles my database perfectly and does exactly what I need.

Cons

i struggle to use anything beyond the most basic functions.

“outstanding support

Pros

It performs reliably and both the customer service and tech support are outstanding.

Cons

It was a bit difficul to make the tech support understand my problem but the good thing is that they were able to fix it..

“time-tested and easy tool

Pros

I have used different versions for many years and really value how easily I can convert data into Excel spreadsheets for sharing.

Cons

Some of the drawbacks have been around since the earliest versions. I hope they fix them now.

“Skilled technicians!

Pros

As someone who is not very tech-savvy, I love that I can just call and have a skilled technician resolve my issues right away.

Cons

Dealing with updates is a real hassle but thankfully the support staff is very helpful for someone like me who is not very tech-savvy.

“perfect customization

Pros

We can customize the layout to fit our workflow and the support is absolutely amazing, even for minor questions. Plus it handles our dated records perfectly and generates exactly the reports we need.

Cons

We do not have any complaints since we have customized the system perfectly for our workflow with help from our dedicated representative.

“Quick and simple reference tool

Pros

Finding different tools and looking up reference information is always quick and simple.

Cons

Support used to be frustrating with long wait times and occasional language barriers making communication difficult for us.