Act! Software Reviews

“A time-tested crm for precision marketing

Pros

As a real estate broker I have relied on this CRM since the late 90s. I tested another system back then but it did not work for me. I have spent decades building a comprehensive database of property owners, addresses and sales across over 50 neighborhoods and I mainly use it for precision direct mail campaigns to find new listings.

Cons

I used to subscribe to their premium U.S based support but I believe that's no longer an option. Sometimes it is challenging to communicate with the overseas support team and they are not always able to fix my problem. I frequently have to hang up and call back, hoping to connect with someone who can actually help me.

“Simple to configure with outstanding support

Pros

Getting started was simple. My background is with Salesforce which is powerful but needs an IT team. I configured this system myself in just minutes. The support is outstanding as my account representative helped with the initial setup and a marketing specialist assisted with the email features. It has all the tools I need for my solo consulting business at a reasonable price.

Cons

To be honest I have not come across anything I dislike so far. Since I am still exploring all the features, I will probably find something eventually.

“User-friendly and effective for the sales pipeline

Pros

Act Software is user-friendly and my sales team learned the core features quickly. It is the most effective method I have found for monitoring my sales pipeline.

Cons

The initial setup was difficult and it is still not operating correctly. I am hoping support can help me get everything working properly soon.

“loyal user since the beginning

Pros

I have been a user since the original creators launched it and was even an early investor in the company.

Cons

Software updates are usually a hassle. Every year when I renew my subscription, I run into problems trying to get the latest version installed.

“excellent contact management system

Pros

This is an excellent contact management system we have used for years. The setup is also simple, the interface is also user friendly and its wide range of features simplifies managing all our professional relationships.

Cons

I did need to contact support a few times while moving my license to a new computer but they made the process fairly simple.

“Highly responsive and evolving

Pros

They release regular updates and are very responsive to feedback, quickly fixing any changes that caused issues.

Cons

Some of the features can be confusing as there is a lot to learn and figure out. Honestly it offers more tools than our business really requires.

“saves me time

Pros

The extra marketing tools and the enhanced Outlook connection save me a significant amount of time.

Cons

I find the advanced search function clunky and it does not work as well as it did in older versions. In fact I cannot get it to function at all anymore.

“Reliable system with first-rate support

Pros

It perfectly organizes all my contacts and offers excellent business templates. The customer support is also first-rate.

Cons

Honestly I do not have many complaints. I have been using it happily for 15 years. Occasionally something stops working but customer service always resolves it quickly.

“simple to customizable

Pros

this software is simple to customize and operate, handling everything I need to run my business. I have been a loyal customer for more than 16 years.

Cons

the lack of 24/7 support is a problem for me. since I often work evenings and weekends, I need help available during those hours.

“A reliable tool until the latest problematic update

Pros

I have always liked its smooth connection with Outlook, the user-friendly design and its reliability. Also technical support was consistently helpful in resolving any issues.

Cons

Well the latest update has caused constant problems. I switched to the cloud version because it was supposed to work better with Outlook but it has not. Instead I have faced one issue after another including sudden changes to how search works without any warning.

“Skilled support representatives

Pros

The representative was extremely skilled, polite and efficient at resolving my problem quickly.

Cons

My only complaint would be the occasionally long wait times on support calls. However when I called back later, I was transferred directly to someone who could help.

“patient and knowledgeable support agent

Pros

Act Software support agent was patient, friendly and very knowledgeable, guiding me through the entire process until everything worked perfectly.

Cons

Right after I renewed my subscription on its anniversary date, the system stopped working and I needed help recovering my client files. Thankfully everything was eventually restored.

“simply THE BEST

Pros

Their customer service is fast and professional as I typically get a response within 5 to 10 minutes whenever I need help.

Cons

This platform is absolutely the best! I have been a loyal user for two decades and highly recommend it for database management. It keeps me connected and organized!

“Connects seamlessly with outlook

Pros

It connects seamlessly with Outlook and is user friendly for most users plus it makes it simple to organize contacts by groups or companies and log notes and interactions for everyone who emails us which helps track leads and recent conversations.

Cons

In the past the interface used to look dated though they have recently updated it. Also customizing settings requires some time and is not the simplest process but they do offer training to help.

“A trusted contact database

Pros

I have been using it since the very first version. I am so deeply invested that I am committed to it. While I mainly use it as a contact database, it serves that purpose well.

Cons

Umm I wish they'd focused on improving core functions rather than prioritizing marketing features.

“It's a decent tool

Pros

The price is right and it is easy to use. We have relied on it for over 13 years. It's a bit old-fashioned but dependable like a loyal old dog.

Cons

It feels a bit clunky and outdated, with no clear way to track a genuine profit pipeline.

“Quite simple with outstanding customer support

Pros

This software is quite simple and their customer support is outstanding. We booked a few screen-sharing sessions that were easy to schedule and very effective for solving our questions and problems.

Cons

I occasionally come across bugs particularly with company-level data and automated marketing features.

“An essential and trustworthy tool

Pros

I have depended on this CRM for over 23 years and it's been an essential tool for my business. The program is trustworthy and consistently helps me stay organized and in touch with my clients.

Cons

Everything functions well for me with no real complaints though a few feature upgrades would be welcome.

“Reliable support team

Pros

Their support team is consistently helpful. I call them every month for assistance with my email campaigns and whoever answers always guides me through the process. My husband and I operate a home-based business and I track all the campaign results. This platform has been a reliable partner for us.

Cons

The hold music gets repetitive so I feel like it could use some variety. But the tech team is excellent and always provides great support.

“A very basic and ineffective software

Pros

It is a very basic, simple software that's much cheaper than other CRM options.

Cons

To me it feels like a fancier version of Excel but honestly not as effective.

“Simple but a bit buggy

Pros

The system is simple and user-friendly, covering all the essentials while also providing useful additional features and improvements.

Cons

It can be a bit buggy sometimes. Pages do not always update correctly and adjusting column sizes in contact lists feels slow and awkward in the browser version. The design also looks a bit outdated.

“Generally easy to work with

Pros

I generally find the program easy to work with and have not faced any significant problems.

Cons

Well I find it frustrating that I have to keep switching between different screens during client calls.

“Consistently reliable customer service

Pros

The customer service and technical support are consistently reliable and helpful.

Cons

It is not as user friendly as I'd prefer though it is still manageable to use.

“I really like the program!

Pros

I like the program's simplicity. I have been using it since 1996 and during that time our monthly business has grown from $20,000 to over $2 million.

Cons

To be honest I cannot think of any specific complaints right now.

“excellent for managing contacts & sales

Pros

It is an excellent tool for managing contacts and sales opportunities. We find it very simple to log information whether it's a new contact, a meeting or a potential deal.

Cons

We are probably not using all the features available. I am sure there are aspects I have not discovered yet.

“Easy to use with a great support team

Pros

I love how easy it is to use and comes with great support including a dedicated account contact and a skilled technical team that helps us resolve any issues.

Cons

It is not a complaint but I prefer the desktop version over the web-based one.

“Saves us time and money!

Pros

I prefer using this system for customer emails instead of other services as it saves us time and money while keeping everything documented.

Cons

Well it is a bit too technical for my comfort level. I often need assistance since I am not very tech-savvy.

“A database i've relied on for 30 years

Pros

The database is simple to navigate. Adding new clients and recording notes is also very easy and simple.

Cons

There is absolutely nothing to dislike. I have relied on this platform for over 30 years and would definitely recommend it to others.

“highly customizable and insightful

Pros

I can easily add current notes and quickly see a contact's complete history. Plus the ability to customize data fields for my company's specific needs has been really helpful.

Cons

Though I managed to get the dialer working with an external USB modem but the process was pretty complicated.

“Technical support answers promptly

Pros

Technical support always answers the phone promptly and I like that supervisors are available right away for more complex questions.

Cons

We bought a marketing package a year ago but no one from the customer success team has followed up to see why we have not made any progress with it.

“Useful CRM

Pros

One thing I like a lot is that you get a lot of useful CRM functionality without a high price tag.

Cons

The connection with Google Contacts either does not exist or is not fully functional.

“A powerful crm

Pros

It is a powerful CRM but it is especially great for sending personalized emails and letters to specific groups of people.

Cons

I noticed that it uses a lot of memory which can be problematic for computers with lower specifications.

“Used for 30 years but the mobile app needs work

Pros

I have used this software for over 30 years. I like that it can change and improve but the mobile app needs work as it is not as good as the computer version. The premium support is excellent too but it's very expensive.

Cons

The cost has become almost too expensive to justify. Other options are much cheaper and the mobile app does not meet the high standards I have known for over 30 years.

“excellent for customer data and targeted emails

Pros

It is great for storing all customer details in one location and sending targeted emails.

Cons

It occasionally has some technical glitches but reliable support has only recently become available to help with them.

“Perfect for core database needs

Pros

this software handles my database perfectly and does exactly what I need.

Cons

i struggle to use anything beyond the most basic functions.

“outstanding support

Pros

It performs reliably and both the customer service and tech support are outstanding.

Cons

It was a bit difficul to make the tech support understand my problem but the good thing is that they were able to fix it..

“time-tested and easy tool

Pros

I have used different versions for many years and really value how easily I can convert data into Excel spreadsheets for sharing.

Cons

Some of the drawbacks have been around since the earliest versions. I hope they fix them now.

“Skilled technicians!

Pros

As someone who is not very tech-savvy, I love that I can just call and have a skilled technician resolve my issues right away.

Cons

Dealing with updates is a real hassle but thankfully the support staff is very helpful for someone like me who is not very tech-savvy.

“perfect customization

Pros

We can customize the layout to fit our workflow and the support is absolutely amazing, even for minor questions. Plus it handles our dated records perfectly and generates exactly the reports we need.

Cons

We do not have any complaints since we have customized the system perfectly for our workflow with help from our dedicated representative.

“Quick and simple reference tool

Pros

Finding different tools and looking up reference information is always quick and simple.

Cons

Support used to be frustrating with long wait times and occasional language barriers making communication difficult for us.

“A complete and budget-friendly crm solution

Pros

It is a complete, budget-friendly CRM solution that includes association management.

Cons

The web version does not include all the features of the desktop edition, so we use remote databases and syncing to fill the gaps. The servers are often too overloaded during business hours, forcing us to sync after work.

“Easy customization

Pros

Customizing the system is very simple, there are plenty of add-ons available and I find the price very fair.

Cons

They are sometimes slow to incorporate useful features that competitors have already developed.

“exceptional customer support

Pros

The customer support is consistently exceptional, every single time which I really like.

Cons

I honestly cannot think of a single thing I dislike as everything works perfectly for me.

“Keeps all my documents neatly organized

Pros

It keeps all my contacts neatly organized and the notes feature instantly updates me on each account's status. I also have immediate access to every customers documents.

Cons

The startup time is longer than I'd prefer. I need to launch it first thing in the morning before opening other programs and even after recent updates it is still slower than I would like.

“Grown alongside my business for 30 years

Pros

I have used this platform for more than 30 years and it has grown right alongside my business. I even remember syncing it with my Palm Pilot! I still rely on it to safeguard my important client information and truly value the fast, top-quality screen-sharing support.

Cons

Well I would love to explore more advanced features if I had the time to learn them properly.

“A powerful application with great flexibility

Pros

This is a powerful application with great flexibility to handle our many different requirements.

Cons

I think it would be great if they included a dedicated email client as part of the package.

“simple synchronization with outlook

Pros

There is a lot to like but one thing that stand out is synchronizing with Outlook as it is incredibly simple.

Cons

One thing I wish is that I could establish direct relationships or links between different contact records.

“consistent & evolving platform for business growth

Pros

It has consistently provided everything I needed to grow my real estate business. The regular updates are also appreciated and the platform remains easy to use.

Cons

Moving to the cloud version was challenging initially but now I couldnt be more happier with it.

“My primary contact manager!

Pros

I started using this platform back in the 1990s and it is still my primary tool for managing contacts.

Cons

Well I'd prefer if the iPhone app worked directly with the phone's native contacts instead of needing a separate interface.

“The support team is always available!

Pros

The support team is always available to guide me and provide assistance whenever I need it.

Cons

My only issue was with a design update a couple of years ago but the support team helped me work through it.