Act! Software Reviews

“A time-tested crm for precision marketing

Pros

As a real estate broker I have relied on this CRM since the late 90s. I tested another system back then but it did not work for me. I have spent decades building a comprehensive database of property owners, addresses and sales across over 50 neighborhoods and I mainly use it for precision direct mail campaigns to find new listings.

Cons

I used to subscribe to their premium U.S based support but I believe that's no longer an option. Sometimes it is challenging to communicate with the overseas support team and they are not always able to fix my problem. I frequently have to hang up and call back, hoping to connect with someone who can actually help me.

“Simple to configure with outstanding support

Pros

Getting started was simple. My background is with Salesforce which is powerful but needs an IT team. I configured this system myself in just minutes. The support is outstanding as my account representative helped with the initial setup and a marketing specialist assisted with the email features. It has all the tools I need for my solo consulting business at a reasonable price.

Cons

To be honest I have not come across anything I dislike so far. Since I am still exploring all the features, I will probably find something eventually.

“User-friendly and effective for the sales pipeline

Pros

Act Software is user-friendly and my sales team learned the core features quickly. It is the most effective method I have found for monitoring my sales pipeline.

Cons

The initial setup was difficult and it is still not operating correctly. I am hoping support can help me get everything working properly soon.

“loyal user since the beginning

Pros

I have been a user since the original creators launched it and was even an early investor in the company.

Cons

Software updates are usually a hassle. Every year when I renew my subscription, I run into problems trying to get the latest version installed.

“excellent contact management system

Pros

This is an excellent contact management system we have used for years. The setup is also simple, the interface is also user friendly and its wide range of features simplifies managing all our professional relationships.

Cons

I did need to contact support a few times while moving my license to a new computer but they made the process fairly simple.

“Highly responsive and evolving

Pros

They release regular updates and are very responsive to feedback, quickly fixing any changes that caused issues.

Cons

Some of the features can be confusing as there is a lot to learn and figure out. Honestly it offers more tools than our business really requires.

“saves me time

Pros

The extra marketing tools and the enhanced Outlook connection save me a significant amount of time.

Cons

I find the advanced search function clunky and it does not work as well as it did in older versions. In fact I cannot get it to function at all anymore.

“Reliable system with first-rate support

Pros

It perfectly organizes all my contacts and offers excellent business templates. The customer support is also first-rate.

Cons

Honestly I do not have many complaints. I have been using it happily for 15 years. Occasionally something stops working but customer service always resolves it quickly.

“simple to customizable

Pros

this software is simple to customize and operate, handling everything I need to run my business. I have been a loyal customer for more than 16 years.

Cons

the lack of 24/7 support is a problem for me. since I often work evenings and weekends, I need help available during those hours.

“A reliable tool until the latest problematic update

Pros

I have always liked its smooth connection with Outlook, the user-friendly design and its reliability. Also technical support was consistently helpful in resolving any issues.

Cons

Well the latest update has caused constant problems. I switched to the cloud version because it was supposed to work better with Outlook but it has not. Instead I have faced one issue after another including sudden changes to how search works without any warning.

“Skilled support representatives

Pros

The representative was extremely skilled, polite and efficient at resolving my problem quickly.

Cons

My only complaint would be the occasionally long wait times on support calls. However when I called back later, I was transferred directly to someone who could help.

“patient and knowledgeable support agent

Pros

Act Software support agent was patient, friendly and very knowledgeable, guiding me through the entire process until everything worked perfectly.

Cons

Right after I renewed my subscription on its anniversary date, the system stopped working and I needed help recovering my client files. Thankfully everything was eventually restored.

“simply THE BEST

Pros

Their customer service is fast and professional as I typically get a response within 5 to 10 minutes whenever I need help.

Cons

This platform is absolutely the best! I have been a loyal user for two decades and highly recommend it for database management. It keeps me connected and organized!

“Connects seamlessly with outlook

Pros

It connects seamlessly with Outlook and is user friendly for most users plus it makes it simple to organize contacts by groups or companies and log notes and interactions for everyone who emails us which helps track leads and recent conversations.

Cons

In the past the interface used to look dated though they have recently updated it. Also customizing settings requires some time and is not the simplest process but they do offer training to help.

“A trusted contact database

Pros

I have been using it since the very first version. I am so deeply invested that I am committed to it. While I mainly use it as a contact database, it serves that purpose well.

Cons

Umm I wish they'd focused on improving core functions rather than prioritizing marketing features.

“It's a decent tool

Pros

The price is right and it is easy to use. We have relied on it for over 13 years. It's a bit old-fashioned but dependable like a loyal old dog.

Cons

It feels a bit clunky and outdated, with no clear way to track a genuine profit pipeline.

“Quite simple with outstanding customer support

Pros

This software is quite simple and their customer support is outstanding. We booked a few screen-sharing sessions that were easy to schedule and very effective for solving our questions and problems.

Cons

I occasionally come across bugs particularly with company-level data and automated marketing features.

“An essential and trustworthy tool

Pros

I have depended on this CRM for over 23 years and it's been an essential tool for my business. The program is trustworthy and consistently helps me stay organized and in touch with my clients.

Cons

Everything functions well for me with no real complaints though a few feature upgrades would be welcome.

“Reliable support team

Pros

Their support team is consistently helpful. I call them every month for assistance with my email campaigns and whoever answers always guides me through the process. My husband and I operate a home-based business and I track all the campaign results. This platform has been a reliable partner for us.

Cons

The hold music gets repetitive so I feel like it could use some variety. But the tech team is excellent and always provides great support.

“A very basic and ineffective software

Pros

It is a very basic, simple software that's much cheaper than other CRM options.

Cons

To me it feels like a fancier version of Excel but honestly not as effective.