“Free task manager works well”

Pros

Using it for task management has been a real plus since it's free, quick to set up and very easy to use.

Cons

There are still quite a few features I have not explored yet, mainly because it would take extra time to review them properly, test them out and roll them out with the team.

“Great for CRM and projects”

Pros

We've been using it for both project management and CRM and it has been amazing.

Cons

To be honest we have not had any bad experiences with it at all. It never disappoints.

“Complete platform with great versatility”

Pros

It's a fairly comprehensive tool, covering various areas of work in one place.

Cons

We ended up having a terrible experience because the implementation was carried out by an inefficient company. We were stuck for months and never managed to get the system working 100%.

“Works better outside B2B”

Pros

Overall it's not a bad platform at all and it could actually work well for needs outside of B2B sales.

Cons

When it comes to B2B sales, though it's not the most suitable CRM and doesn't feel very user friendly.

“Sales tracking and integrations impress”

Pros

This CRM gives really complete visibility into every stage of a task and the sales process. It lets you build sales funnels and, most importantly, connect your website, online store and the organization's knowledge base all in one place without having to leave the platform. I highly recommend it.

Cons

One thing that has been difficult for me is managing a calendar that isn't tied to Google. I'd prefer a standalone calendar within the platform itself, independent from any external service.

“Brings full company integration nicely”

Pros

Bitrix24 won me over with how practical it is for bringing our whole company together in one place. From everyday communication to tracking clients and projects, everything is just a few clicks away. That has not only sped up our routines but it has also made teamwork and collaboration across the team noticeably better.

Cons

At the beginning it was hard to find enough content about the platform and connect with other companies using it to exchange experiences and tips.

“Toolkit covers everything you need”

Pros

There are a lot of tools gathered in one place which helps a lot with setup and overall support.

Cons

Support takes too long to respond and there isn't enough material available for self-study.

“Task control with clear deadlines set”

Pros

Task management works really well especially when it comes to tracking deadlines and involving the right collaborators.

Cons

One thing I don't like is that the system duplicates the task whenever I assign more than one person responsible for it.

“Practical, efficient and fully complete”

Pros

It's practical, efficient and really effective, with features that cover everything I need. Honestly it feels perfect.

Cons

Nothing to point out here as this tool has been perfect for me.

“Task management and CRM shine brightest”

Pros

Task management is excellent. It's very practical for anyone who wants something basic, while still being complete enough for those who need a lot of features. The CRM is also really good and keeps everything well organized.

Cons

The iPad version does freeze up from time to time.

“Versatile platform with learning needed”

Pros

There are a lot of interesting features here. It's a very complete platform that covers many needs, with decent automation options and good connectivity between the different sections of the app. It's highly versatile and really helps keep everything in one place without having to rely on additional tools.

Cons

That same level of power is also what makes it harder to work with at first. The configuration logic is complicated to understand so implementation can become slow and somewhat difficult. It's not very user friendly and the partner webinars are too basic to cover the depth needed for what users actually need to accomplish.

“Great for sales and management work”

Pros

it stands out for its usability and the strong set of tools it offers for sales, marketing and management. It covers a lot of what a business needs in day to day operations and the only thing really missing for me is a more complete managerial finance module.

Cons

The biggest limitation on my side is not being able to afford the version of the tool that actually fits my needs. I also think the way tasks are structured inside projects could be organized better.

“Automation works, learning happens fast”

Pros

After trying a lot of CRMs, the advantages Bitrix offers are really noticeable. Even with the standard license, it gives you a very high level of automation so you can generate documents, move prospects through stages automatically, integrate it with messaging apps and send automated messages to customers and suppliers. On top of that the learning curve for managing and implementing the platform is quite small so it's easy to understand and work with. I would definitely recommend it over other products.

Cons

When it comes to resource booking and the calendar, it would be a very smart improvement to allow automatic date and time configuration for calendar events starting from the standard plan since event scheduling is a core CRM function for small and medium-sized service businesses. Another downside is that text shortcuts in messaging apps can't be used from the standard version, even though that is a vital feature for small and medium-sized companies.

“Mobile app keeps getting better”

Pros

It's very simple to use and get up and running. The mobile app keeps improving day by day as well.

Cons

The email module still isn't very good although Copilot is one feature that has definitely caught my attention.

“Customizable CRM delivers good results”

Pros

Bitrix24 gives me a very flexible CRM setup. I can adjust categories, change colors and edit automations the way I need. For a free version, it honestly offers a lot and I'm also able to assign a few different deals within the same task which is really useful.

Cons

At this point I can't point to anything specific that has taken away from my experience.

“CRM and agenda are complete”

Pros

The CRM, task management, calendar, follow-up tools and agenda work really well and cover what I need day to day.

Cons

Maybe the only downside is that I still don't fully understand some tools, like the call center features and substitute number options.

“Clean setup stays well organized”

Pros

It has fields for all kinds of information and everything stays organized in a very clean and complete way.

Cons

In the task reminders, it doesn't show the client's name.

“Useful synchronization helps team work”

Pros

The appointment scheduling sync and the ability to check result statuses are really helpful features.

Cons

For me, it's a valuable work tool.

“CRM shows steady improvement always”

Pros

This tool is very simple to use and they keep rolling out improvements through regular updates.

Cons

A few features still aren't available in mobile view, like the message queue. That said, it looks like they're already working on it since it shows up as Coming soon.

“Found all the tools needed”

Pros

It comes with a wide range of tools, implementation is easy when you work with a good partner and it gives you the ability to handle everything from one place.

Cons

We still have not come across any downsides while using the platform.