Last Updated
Overview
Experience the complete solution for business success with Bitrix24. From streamlined collaboration and seamless communication to efficient task management, the software empowers your team. Discover its features and pricing in our in-depth review and start your journey to enhanced productivity today!
Overall Rating
Based on 794 users reviews
4.3
Rating Distribution
Positive
84%
Neutral
14%
Negative
3%
Starting Price
$0
per organization per month
Bitrix24 Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
Bitrix24 Features
CRM
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, track sales metrics, and more.
Tasks and Projects
The software enables businesses to manage their projects and tasks collaboratively. The feature includes tools for creating and assigning tasks, setting deadlines, tracking progress, and collaborating with team members. This feature helps businesses improve their project management processes and productivity.
Collaboration
Bitrix24’s online collaboration tool provides businesses with various features to help them collaborate effectively. It offers group chat, video conferencing, and document-sharing features. This feature is especially helpful for companies with remote teams or those looking to enhance their collaboration processes.
Sites and Stores
Use our intuitive, no-code website builder to create beautiful sites, landing pages, and online stores that are fully integrated with Bitrix24 CRM and online marketing tools.
HR and Automation
Bitrix24 is a highly scalable workspace solution that features everything you need to run a team of 5, 50, 500, or 5,000 while maintaining top productivity at all times. Streamline workflows, automate your business processes, and manage employee data like a boss.
AI-powered Assistant
CoPilot is a powerful AI tool inside Bitrix24 designed to help you with mundane tasks and boost your creativity. Located conveniently throughout the product, CoPilot is always there when you need it.
Sales Management
Bitrix24 sales management software is designed to help your team achieve better results in almost every aspect of their work. As a result, you get more clients and sales faster and easier.
Contact Center
Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.
Analytics and Reports
Bitrix24 features a wide variety of CRM analytics tools to help you make informed decisions in every department: sales, marketing, customer service, and more.
Task Management
Bitrix24 combines all the handiest task management tools in a single platform – choose the one you're most comfortable with and collaborate on as many projects as you need together with your team.
Bitrix24 Key Sentiments
Most Positive Sentiments
Offers Management
96% Positive
4% Neutral
0% Negative
Task Management
91.43% Positive
8.57% Neutral
0% Negative
Feedback Management
66.67% Positive
33.33% Neutral
0% Negative
Least Positive Sentiments
Start Time Configuration
4.81% Positive
15.38% Neutral
79.81% Negative
User Interface Customization
13.56% Positive
23.73% Neutral
62.71% Negative
Pricing Options
0% Positive
41.67% Neutral
58.33% Negative
Most Positive Sentiments
Least Positive Sentiments
Offers Management
96% Positive
4% Neutral
0% Negative
Start Time Configuration
4.81% Positive
15.38% Neutral
79.81% Negative
Task Management
91.43% Positive
8.57% Neutral
0% Negative
User Interface Customization
13.56% Positive
23.73% Neutral
62.71% Negative
Feedback Management
66.67% Positive
33.33% Neutral
0% Negative
Pricing Options
0% Positive
41.67% Neutral
58.33% Negative
Pros And Cons of Bitrix24
Pros
Cloud-based accessibility
Robust features
Free plan available
Friendly user-interface
Improves workflow automation
Cons
Custom reports could be more flexible
Learning curve for new users
Bitrix24 Pricing
Free(Cloud Plans) Unlimited users | Basic(Cloud Plans) 5 users | Standard(Cloud Plans) 50 users | Professional(Cloud Plans) 100 users | Enterprise(Cloud Plans) 250 users | Buisness(On Premise Plans) 50 users | Enterprise(On Premise Plans) 1000 users |
|---|---|---|---|---|---|---|
$0 per organization per month | $61 per organization per month | $124 per organization per month | $249 per organization per month | $499 per organization per month | $3,590 | $24,990 |
|
|
|
|
|
|
|
Disclaimer: The pricing details were last updated on Sep 01, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Bitrix24 Reviews
Total 794 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars59%
4
Stars24%
3
Stars11%
2
Stars3%
1
Stars3%
Share your experience
Debasish Das
Human Resources, 11-50 employees
Less than 6 months
“Good All-in-One Business Platform”
Pros
Bitrix24 brings CRM, task management, communication, and project tracking into one place. It helps keep work organized and reduces the need for multiple tools.
Cons
The interface can feel a bit crowded at first, and some features take time to learn.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Furkan A.
Design, 1-10 employees
Less than a year
“Toolkit that actually gets used”
Pros
I mostly relied on it for CRM, task tracking and team communication and the fact that everything is linked together saved me a lot of time. The automation tools come in handy and the customization options are quite impressive once you get familiar with the system. Considering how much is included, it delivers strong value.
Cons
There's definitely a learning curve since the platform offers such a wide range of features. For someone new, the number of settings and menus can feel a bit overwhelming and the interface sometimes seems crowded. The initial setup also requires some patience if you want to tailor the workflows properly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Kamini V.
Information Technology and Services, 500+ employees
More than a year
“Team workspace done right”
Pros
The thing I like is having communication, tasks, file sharing and other collaboration tools brought together in one workspace which is really helpful. It works especially well as a central hub when handling a few tasks at once or coordinating with team members.
Cons
Because the system is packed with features, there are quite a few elements to learn at first. The interface can also feel a bit cluttered when multiple modules are being used at the same time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What types of pricing plans does Bitrix24 offer?
Bitrix24 customer relationship management offers two pricing plans for their on-premise software solutions and five pricing plans ( Free and premium versions) for their cloud-based audience. Users can click Get Pricing to select a plan that fits their needs.
Who are the typical users of Bitrix24?
Bitrix24 is a versatile task management software used by businesses of all sizes, from small startups to large enterprises. It suits companies in various industries, including education, sales, marketing, finance, and healthcare.
What language does Bitrix24 support?
Bitrix24 Bitrix24 client management software supports multiple languages, including English, Spanish, German, French, Russian, Chinese, Portuguese, Turkish, and more.
Does Bitrix24 support mobile devices?
The software supports mobile devices.
Does Bitrix24 offer an API?
Yes, the software has an API available for use.
What other apps does Bitrix24 integrate with?
Bitrix24 contact management software integrates with various third-party applications, including Office 365, OpenOffice, Dropbox, Xero, Google Calendar, Mailchimp, Unisender, and Mailigen.
What level of support does Bitrix24 offer?
Bitrix24 CRM software provides a range of support options for its users, including a FAQs/Forum section, an Email/Help Desk, a Knowledge Base, and Chat support. Additionally, users can access 24/7 support from a live representative.