Anonymous
Not Specified, N/A employees
Less than 6 months
“It is good for small teams.”
Pros
Bitrix24's strong CRM system and extensive integrations make it suitable for managing various types of companies.
Cons
Bitrix24's user interface requires further modifications and updates to improve usability.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Anonymous
Not Specified, N/A employees
Less than a year
“Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.”
Pros
Bitrix24 stands out for its ease of use, intuitive reporting design, user-friendly interface, and cost-effectiveness.
Cons
Customer support could be more efficient, perhaps with dedicated account managers for all users. A modular design may enhance usability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mary
Not Specified, N/A employees
Less than 6 months
“Basic, but nice”
Pros
Bitrix24's simplicity and effective management tools, including proper email notifications and recent video call additions, make it a valuable asset for team and order management.
Cons
While Bitrix24 wasn't suitable for our processes, it remains a decent product overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
“Have used and recommended for several clients especially those without lots of money upfront”
Pros
Bitrix24 offers an impressive onboarding experience, intuitive UI, and the ability to add multiple users to an account from the start, making it an attractive option for small businesses.
Cons
While Bitrix24 lacks clear direction with some add-ons and changes, the company provides FAQ materials for guidance.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jimmi
Computer & Network Security, 11-50 employees
Less than 6 months
“Great unified communication software for small businesses.”
Pros
Bitrix24's CRM features are easy to manage and beneficial for small or upcoming businesses.
Cons
The plethora of features in Bitrix24 may be excessive for small businesses, potentially overwhelming users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, N/A employees
Less than a year
“One of the best project management softwares out there.”
Pros
Their mobile app is a valuable asset for managing tasks on the go. It allows for easy task delegation and setting deadlines. Additionally, their CRM functionality is robust and sufficient for managing my startup effectively.
Cons
The pricing disparity among the plans poses challenges for small startups.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
David
Not Specified, N/A employees
Less than a year
“Overkill for small project teams.”
Pros
While there are numerous project management tools available, Bitrix24 stands out for its ease of use and comprehensive features.
Cons
Bitrix24 offers a wealth of functionality, but it may overwhelm small teams. The interface requires more clicks than competing platforms, making it less suitable for smaller organizations.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
10
Orlando
Not Specified, N/A employees
Less than a year
“Too many functions”
Pros
While Bitrix24's free offering is appreciated, its comprehensive features can sometimes be overwhelming and difficult to navigate.
Cons
Bitrix24's extensive functionalities can complicate task management for some teams.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
James
Management Consulting, 1-10 employees
Less than 6 months
“Bitrix24 is a more modern Social Interaction CRM”
Pros
This CRM system is invaluable for teams collaborating on projects or meetings, providing seamless coordination and organization.
Cons
Transitioning from the free version to the paid version entails a significant price increase. Moreover, there are numerous alternative solutions available in the market.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Siobhan
Not Specified, N/A employees
Less than a year
“Great organisational tool for multilayered projects”
Pros
Bitrix24 stands out as the top free project management and CRM tool available. Its intuitive interface offers multiple notification options, project tracking, task assignment, and more. Additionally, the provided support documentation is extensive and beneficial.
Cons
The user experience could be more modern and streamlined. While its versatility is beneficial, it may introduce unnecessary complexity for simpler projects. However, for complex and ongoing project management, the diverse tools available prove invaluable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Kashif
Not Specified, N/A employees
Less than a year
“Bitrix 24 was easy to use but has some quality issues.”
Pros
One of Bitrix's strengths is its user-friendly nature. While the initial setup may take some time, it becomes easy for users to handle once installed.
Cons
Call quality issues, such as dropped connections, detract from the software's performance in certain locations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Adam
Law Enforcement, 51-100 employees
Less than 6 months
“Great for small businesses!”
Pros
The fact that this CMS is free to use is fantastic. It boasts an intuitive interface, easy navigation, and all the essential features necessary to meet the requirements of small businesses.
Cons
It would be beneficial to have more options for ticket types. Technical support availability and assistance could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
“Our marketing solution”
Pros
BITRIX24 is widely recognized in marketing for its powerful sales software. The online version enables unlimited client registration, catering to businesses of any size. Despite its high cost, the results it delivers make it worth the investment.
Cons
In the bustling marketing industry, having software that effectively manages sales and marketing is crucial. Bitrix24 offers a range of features like task management, project organization, and file sharing, making it a valuable solution for businesses of any size.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
“Great CRM for small to medium sized businesses.”
Pros
Bitrix24 offers a free CRM solution that is well-suited for small to medium-sized companies. The comprehensive tool set is hosted in the cloud, adding to its convenience.
Cons
All features are integrated, making it hard to distinguish between CRM and PMS functionalities. Overall, it's quite basic.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8