Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than 6 months

4.0
May 2018

“It is good for small teams.”

Pros

Bitrix24's strong CRM system and extensive integrations make it suitable for managing various types of companies.

Cons

Bitrix24's user interface requires further modifications and updates to improve usability.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

A

Anonymous

Not Specified, N/A employees

Less than a year

4.0
May 2018

“Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.”

Pros

Bitrix24 stands out for its ease of use, intuitive reporting design, user-friendly interface, and cost-effectiveness.

Cons

Customer support could be more efficient, perhaps with dedicated account managers for all users. A modular design may enhance usability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M

Mary

Not Specified, N/A employees

Less than 6 months

5.0
May 2018

“Basic, but nice”

Pros

Bitrix24's simplicity and effective management tools, including proper email notifications and recent video call additions, make it a valuable asset for team and order management.

Cons

While Bitrix24 wasn't suitable for our processes, it remains a decent product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than a year

5.0
May 2018

“Have used and recommended for several clients especially those without lots of money upfront”

Pros

Bitrix24 offers an impressive onboarding experience, intuitive UI, and the ability to add multiple users to an account from the start, making it an attractive option for small businesses.

Cons

While Bitrix24 lacks clear direction with some add-ons and changes, the company provides FAQ materials for guidance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jimmi

Computer & Network Security, 11-50 employees

Less than 6 months

4.0
May 2018

“Great unified communication software for small businesses.”

Pros

Bitrix24's CRM features are easy to manage and beneficial for small or upcoming businesses.

Cons

The plethora of features in Bitrix24 may be excessive for small businesses, potentially overwhelming users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than a year

4.0
April 2018

“One of the best project management softwares out there.”

Pros

Their mobile app is a valuable asset for managing tasks on the go. It allows for easy task delegation and setting deadlines. Additionally, their CRM functionality is robust and sufficient for managing my startup effectively.

Cons

The pricing disparity among the plans poses challenges for small startups.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

D

David

Not Specified, N/A employees

Less than a year

4.0
April 2018

“Overkill for small project teams.”

Pros

While there are numerous project management tools available, Bitrix24 stands out for its ease of use and comprehensive features.

Cons

Bitrix24 offers a wealth of functionality, but it may overwhelm small teams. The interface requires more clicks than competing platforms, making it less suitable for smaller organizations.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

O

Orlando

Not Specified, N/A employees

Less than a year

3.0
April 2018

“Too many functions”

Pros

While Bitrix24's free offering is appreciated, its comprehensive features can sometimes be overwhelming and difficult to navigate.

Cons

Bitrix24's extensive functionalities can complicate task management for some teams.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J

James

Management Consulting, 1-10 employees

Less than 6 months

3.0
April 2018

“Bitrix24 is a more modern Social Interaction CRM”

Pros

This CRM system is invaluable for teams collaborating on projects or meetings, providing seamless coordination and organization.

Cons

Transitioning from the free version to the paid version entails a significant price increase. Moreover, there are numerous alternative solutions available in the market.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

S

Siobhan

Not Specified, N/A employees

Less than a year

4.0
April 2018

“Great organisational tool for multilayered projects”

Pros

Bitrix24 stands out as the top free project management and CRM tool available. Its intuitive interface offers multiple notification options, project tracking, task assignment, and more. Additionally, the provided support documentation is extensive and beneficial.

Cons

The user experience could be more modern and streamlined. While its versatility is beneficial, it may introduce unnecessary complexity for simpler projects. However, for complex and ongoing project management, the diverse tools available prove invaluable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

K

Kashif

Not Specified, N/A employees

Less than a year

4.0
April 2018

“Bitrix 24 was easy to use but has some quality issues.”

Pros

One of Bitrix's strengths is its user-friendly nature. While the initial setup may take some time, it becomes easy for users to handle once installed.

Cons

Call quality issues, such as dropped connections, detract from the software's performance in certain locations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Adam

Law Enforcement, 51-100 employees

Less than 6 months

5.0
April 2018

“Great for small businesses!”

Pros

The fact that this CMS is free to use is fantastic. It boasts an intuitive interface, easy navigation, and all the essential features necessary to meet the requirements of small businesses.

Cons

It would be beneficial to have more options for ticket types. Technical support availability and assistance could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than 6 months

4.0
April 2018

“Our marketing solution”

Pros

BITRIX24 is widely recognized in marketing for its powerful sales software. The online version enables unlimited client registration, catering to businesses of any size. Despite its high cost, the results it delivers make it worth the investment.

Cons

In the bustling marketing industry, having software that effectively manages sales and marketing is crucial. Bitrix24 offers a range of features like task management, project organization, and file sharing, making it a valuable solution for businesses of any size.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than a year

4.0
April 2018

“Great CRM for small to medium sized businesses.”

Pros

Bitrix24 offers a free CRM solution that is well-suited for small to medium-sized companies. The comprehensive tool set is hosted in the cloud, adding to its convenience.

Cons

All features are integrated, making it hard to distinguish between CRM and PMS functionalities. Overall, it's quite basic.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8