Andrew
Top Shelf Brands, 10-49 employees
“Great performance and support”
Pros
The mix of all the features appeals to me. When compared to alternative options, it made acquiring this software worthwhile. They also promised that any features that arent now available will be added, and the programme will be updated on a regular basis to fit our companys demands.
Cons
The user interface is a bit clumsy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Emin
BS group, 10-49 employees
“Quick Setup and Good Support.”
Pros
This system helps us streamline our workflow. The setup was a simple and quick process and the customer support supported us through it all.
Cons
The Mobile version does not include all features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Miguel
Leisure, Travel & Tourism, 1-10 employees
“ Bitrix24 has it all!”
Pros
The system has such amazing functions that it makes difficult tasks extremely easy to get done. The software is budget-friendly and cheap offers fantastic services. In short, it is all we have been looking for.
Cons
There are no advanced features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Aliaksandr
Not Specified, 2-9 employees
“Needs a bit Improvement”
Pros
It offers a lot of options; a good price and nice functionality.
Cons
I do not appreciate the outdated admin interface and also the ineffective marketing strategy.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Maszni
AstroPro, 10-49 employees
“Great Management”
Pros
I love the user-friendly interface.The system is simple and easily manageable.It gets the job done quickly and efficiently.
Cons
The system sometimes slows down because of the number of hefty features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Gabriela
Ultimate Software, 50-99 employees
“ We highly recommend Bitrix24!”
Pros
The system excels at processing papers, and its FAQ area is very helpful in trying to understand how to utilize the service.
Cons
The software lacks high-level organizational skills.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Maisarah
Telecommunications,, 500+ employees
More than a year
“Bitrix is our organization choice for CRM”
Pros
Bitrix28 plays a vital role in maintaining our consumer base, utilizing a card system for each customer with dynamic search functionality.
Cons
Despite being in the market for an extended period, cross-cutting insights do not function correctly. Call records often end up misplaced, and SIP PBX credentials are inadequately secured.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“Bitrix28 Review”
Pros
Bitrix28's task management capabilities are commendable, supporting flawless task execution and communication with employees and colleagues. External users, including clients, can be seamlessly added.
Cons
While the software is excellent, customer services improvement is desired, possibly due to the regional location impacting response times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Bitrix28 lets meet”
Pros
Bitrix offers various project management approaches, essential for our organization with multiple departments and workgroups. The built-in working day tool aids delegation, tracking, and deadline management.
Cons
A respectful request is made to address reporting challenges, crucial for sales CRM with a considerable workforce. Employee performance reports play a critical role in lead management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 51-100 employees
“No bad!”
Pros
Using Bitrix28 for over 5 years, I've witnessed significant improvements, making it better than before.
Cons
Sometimes finding specific elements proves challenging, suggesting potential enhancements for friendlier usability.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Johana
Online Media, 11-50 employees
More than a year
“Good platform I can recommend to you .”
Pros
Bitrix28's user-friendly nature, free basic plan, and convenient and fast file sharing are highlights. Upgrading to the professional edition provides additional benefits.
Cons
The pricing is considered high for both versions, standard and professional.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Suhailah
Retail, 500+ employees
More than a year
“Secret gem of project management software”
Pros
Bitrix28, although not widely recognized as project management software, competes favorably with other popular options. It serves well for basic CRM needs, including customer inquiries and phone support.
Cons
Similar to other software, customer support, particularly phone support, is lacking. The necessity to switch to email support due to phone representatives' inability to resolve issues promptly is a common occurrence.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
aka
Information Technology and Services, 1-10 employees
Less than 6 months
“Bitrix28 can handle all your tricks”
Pros
The exceptional customization capabilities of Bitrix28 from scratch make it outstanding, fulfilling the dream of versatile business management.
Cons
Some essential features are omitted in the reports section, demanding additional analytics and insights. Integrations that experience frequent disconnections pose challenges.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Agnishwar
Logistics and Supply Chain, 11-50 employees
Less than a year
“Review of Bitrix28”
Pros
Bitrix impresses with diverse project management approaches and user management features for segmented workgroups. The user's profile and file uploads contribute significantly to streamlined work.
Cons
A point of contention is the inability to use standard tab keys when commenting on tasks, affecting indentation within bulleted options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sarla
Staffing and Recruiting, 11-50 employees
Less than 6 months
“Bitrix28 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team”
Pros
Bitrix28's performance report for sales CRM is lacking, causing frustration after 2 years of use. The system is viewed as a disappointment, impacting trust in the brand.
Cons
Bitrix28 fails to provide basic reports and lacks understanding of fundamental sales processes. The absence of an employee reporting structure is a significant disappointment, impacting lead management.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Great Software but a lot More than I Need”
Pros
Packed with features, Bitrix28 offers flexibility and functionality, making it a comprehensive project management system.
Cons
The interface's clutter stems from an abundance of features, causing information overload during team onboarding. Simple task requirements are overshadowed by the multitude of unnecessary features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Debra
Accounting, 1-10 employees
Less than a year
“Bitrix28 is Awful and the service is Atrocious”
Pros
The Knowledge Base component is the only positive aspect of Bitrix28, as integration and organization are perceived as lacking.
Cons
Described as disjointed and primitive, Bitrix28's customer service is criticized as the worst encountered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Zuhairah
Internet, 500+ employees
More than a year
“Reliable CRM platform”
Pros
Bitrix28 provides almost everything a Customer Relationship Management system needs, offering easy implementation and seamless integration with existing systems.
Cons
Reports generated lack crucial details for clearer analytics and insight. Integration issues persist, hindering proper data display after connection.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Francesco
Financial Services, 1-10 employees
Less than 6 months
“Easy to use”
Pros
Easy document sharing and constant user monitoring make Bitrix28 user-friendly and efficient.
Cons
Changing users within the app is not straightforward, and accessing messages is challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Maszni
Entertainment, 500+ employees
More than a year
“Project management software with very good workload planning”
Pros
I appreciate Bitrix28 for its effective workload planning, aiding in the distribution of tasks among team members. This step is crucial for precise task tracking, preventing any project task oversights. The project template's easy customization further caters to diverse project needs.
Cons
The consideration of user experience and feedback on software tools placement by the developer is essential. Some tools are unexpectedly concealed within others, making navigation a frustrating process. Consistent interruptions in storing and uploading large files contribute to a highly frustrating experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10