Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Andrew

Top Shelf Brands, 10-49 employees

5.0
June 2021

“Great performance and support”

Pros

The mix of all the features appeals to me. When compared to alternative options, it made acquiring this software worthwhile. They also promised that any features that arent now available will be added, and the programme will be updated on a regular basis to fit our companys demands.

Cons

The user interface is a bit clumsy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E

Emin

BS group, 10-49 employees

4.0
June 2021

“Quick Setup and Good Support.”

Pros

This system helps us streamline our workflow. The setup was a simple and quick process and the customer support supported us through it all.

Cons

The Mobile version does not include all features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

M

Miguel

Leisure, Travel & Tourism, 1-10 employees

5.0
June 2021

“ Bitrix24 has it all!”

Pros

The system has such amazing functions that it makes difficult tasks extremely easy to get done. The software is budget-friendly and cheap offers fantastic services. In short, it is all we have been looking for.

Cons

There are no advanced features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Aliaksandr

Not Specified, 2-9 employees

2.0
June 2021

“Needs a bit Improvement”

Pros

It offers a lot of options; a good price and nice functionality.

Cons

I do not appreciate the outdated admin interface and also the ineffective marketing strategy.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

M

Maszni

AstroPro, 10-49 employees

3.0
June 2021

“Great Management”

Pros

I love the user-friendly interface.The system is simple and easily manageable.It gets the job done quickly and efficiently.

Cons

The system sometimes slows down because of the number of hefty features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

G

Gabriela

Ultimate Software, 50-99 employees

5.0
June 2021

“ We highly recommend Bitrix24!”

Pros

The system excels at processing papers, and its FAQ area is very helpful in trying to understand how to utilize the service.

Cons

The software lacks high-level organizational skills.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

M

Maisarah

Telecommunications,, 500+ employees

More than a year

5.0
June 2021

“Bitrix is our organization choice for CRM”

Pros

Bitrix28 plays a vital role in maintaining our consumer base, utilizing a card system for each customer with dynamic search functionality.

Cons

Despite being in the market for an extended period, cross-cutting insights do not function correctly. Call records often end up misplaced, and SIP PBX credentials are inadequately secured.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
June 2021

“Bitrix28 Review”

Pros

Bitrix28's task management capabilities are commendable, supporting flawless task execution and communication with employees and colleagues. External users, including clients, can be seamlessly added.

Cons

While the software is excellent, customer services improvement is desired, possibly due to the regional location impacting response times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2021

“Bitrix28 lets meet”

Pros

Bitrix offers various project management approaches, essential for our organization with multiple departments and workgroups. The built-in working day tool aids delegation, tracking, and deadline management.

Cons

A respectful request is made to address reporting challenges, crucial for sales CRM with a considerable workforce. Employee performance reports play a critical role in lead management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

5.0
June 2021

“No bad!”

Pros

Using Bitrix28 for over 5 years, I've witnessed significant improvements, making it better than before.

Cons

Sometimes finding specific elements proves challenging, suggesting potential enhancements for friendlier usability.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

Johana

Online Media, 11-50 employees

More than a year

5.0
June 2021

“Good platform I can recommend to you .”

Pros

Bitrix28's user-friendly nature, free basic plan, and convenient and fast file sharing are highlights. Upgrading to the professional edition provides additional benefits.

Cons

The pricing is considered high for both versions, standard and professional.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Suhailah

Retail, 500+ employees

More than a year

5.0
June 2021

“Secret gem of project management software”

Pros

Bitrix28, although not widely recognized as project management software, competes favorably with other popular options. It serves well for basic CRM needs, including customer inquiries and phone support.

Cons

Similar to other software, customer support, particularly phone support, is lacking. The necessity to switch to email support due to phone representatives' inability to resolve issues promptly is a common occurrence.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

aka

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
May 2021

“Bitrix28 can handle all your tricks”

Pros

The exceptional customization capabilities of Bitrix28 from scratch make it outstanding, fulfilling the dream of versatile business management.

Cons

Some essential features are omitted in the reports section, demanding additional analytics and insights. Integrations that experience frequent disconnections pose challenges.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A

Agnishwar

Logistics and Supply Chain, 11-50 employees

Less than a year

5.0
May 2021

“Review of Bitrix28”

Pros

Bitrix impresses with diverse project management approaches and user management features for segmented workgroups. The user's profile and file uploads contribute significantly to streamlined work.

Cons

A point of contention is the inability to use standard tab keys when commenting on tasks, affecting indentation within bulleted options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S

Sarla

Staffing and Recruiting, 11-50 employees

Less than 6 months

1.0
May 2021

“Bitrix28 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team”

Pros

Bitrix28's performance report for sales CRM is lacking, causing frustration after 2 years of use. The system is viewed as a disappointment, impacting trust in the brand.

Cons

Bitrix28 fails to provide basic reports and lacks understanding of fundamental sales processes. The absence of an employee reporting structure is a significant disappointment, impacting lead management.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
April 2021

“Great Software but a lot More than I Need”

Pros

Packed with features, Bitrix28 offers flexibility and functionality, making it a comprehensive project management system.

Cons

The interface's clutter stems from an abundance of features, causing information overload during team onboarding. Simple task requirements are overshadowed by the multitude of unnecessary features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

D

Debra

Accounting, 1-10 employees

Less than a year

5.0
April 2021

“Bitrix28 is Awful and the service is Atrocious”

Pros

The Knowledge Base component is the only positive aspect of Bitrix28, as integration and organization are perceived as lacking.

Cons

Described as disjointed and primitive, Bitrix28's customer service is criticized as the worst encountered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z

Zuhairah

Internet, 500+ employees

More than a year

5.0
April 2021

“Reliable CRM platform”

Pros

Bitrix28 provides almost everything a Customer Relationship Management system needs, offering easy implementation and seamless integration with existing systems.

Cons

Reports generated lack crucial details for clearer analytics and insight. Integration issues persist, hindering proper data display after connection.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

F

Francesco

Financial Services, 1-10 employees

Less than 6 months

5.0
April 2021

“Easy to use”

Pros

Easy document sharing and constant user monitoring make Bitrix28 user-friendly and efficient.

Cons

Changing users within the app is not straightforward, and accessing messages is challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

M

Maszni

Entertainment, 500+ employees

More than a year

5.0
March 2021

“Project management software with very good workload planning”

Pros

I appreciate Bitrix28 for its effective workload planning, aiding in the distribution of tasks among team members. This step is crucial for precise task tracking, preventing any project task oversights. The project template's easy customization further caters to diverse project needs.

Cons

The consideration of user experience and feedback on software tools placement by the developer is essential. Some tools are unexpectedly concealed within others, making navigation a frustrating process. Consistent interruptions in storing and uploading large files contribute to a highly frustrating experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10