Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

Less than a year

4.0
June 2018

“Hard to believe it's free”

Pros

Bitrix24's extensive feature set makes it an efficient CRM solution for small teams, with seamless integration with calendars and emails enhancing its utility.

Cons

Bitrix24 is not very user-friendly, requiring mandatory initial training. The customer journey stages lack clarity.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

6

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
June 2018

“Good project management platform for medium sized teams”

Pros

Bitrix24 has been instrumental in facilitating internal communications, project management, file sharing, social messaging, and more within our organization.

Cons

Bitrix24's UI is satisfactory, but there's room for improvement in terms of project organization and customization options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

D

Demarco

Insurance, 1-10 employees

Less than 6 months

5.0
June 2018

“Bitrix24 Review- Good for those who are motivated and relentless”

Pros

Bitrix24 excels in tracking all media actions across various platforms, offering a dependable solution with both free and advanced options.

Cons

While Bitrix24 might seem daunting for beginners, the available tutorials should sufficiently support them in navigating the program.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than 6 months

5.0
June 2018

“A good project management software.”

Pros

Bitrix24's mobile app enables me to manage projects on the go, which is crucial for someone like me who is frequently traveling.

Cons

Bitrix24 could improve user experience by adding more features to the free plan, allowing users to thoroughly test it before committing to the premium plan.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Rick

Not Specified, N/A employees

Less than a year

4.0
June 2018

“Everything your team needs to get things done on one page, which can be a bit of a problem”

Pros

Bitrix24's free tier offers an impressive array of advanced services, making it a valuable tool for small businesses. The paid plans are reasonably priced, catering to diverse business needs.

Cons

While Bitrix24 offers many features, the abundance of choices can be overwhelming. The outdated UI design and readability issues with menu items detract from the user experience.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

S

Shahbaz

Information Technology and Services, 1-10 employees

Less than a year

5.0
June 2018

“Powerful and all in one project management and CRM solution”

Pros

Having previously utilized Asana, I discovered Bitrix24 to be a robust tool that caters to almost all of my requirements. Its detailed task management, calendar, Bitrix24 drive, and webmail functionalities have proven particularly valuable. The ability to create tasks with timelines, manage projects, and establish company structures with departments has been impressive.

Cons

Initially, navigating Bitrix24's user interface posed some challenges, particularly coming from Asana. However, with time, I grew accustomed to it, finding it much simpler to use now. Yet, the desktop client lacks certain features compared to the web version, which could be improved upon.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

P

Peggy

Primary/Secondary Education, 1-10 employees

Less than 6 months

4.0
June 2018

“New Bitrix 24 User”

Pros

Bitrix24 provides an all-inclusive suite of features, encompassing workgroups, task management, HR functions, CRM capabilities, and even web hosting, all within a single product. Transitioning from Google to Bitrix has been seamless, and we're eager to explore the unlimited possibilities offered by the professional version.

Cons

The array of choices and learning curve can feel overwhelming. Sometimes, despite the helpful training support modules, you just wish for the option to speak directly with a human for assistance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A

Ashia

Not Specified, N/A employees

More than a year

5.0
June 2018

“My Go-To.”

Pros

Bitrix24 serves as an excellent collaboration platform for designers, offering features like conferencing and file sharing. The availability of a free trial and affordable subscription options further enhance its appeal.

Cons

Personally, I have no grievances with Bitrix24; I continue to use it and appreciate its affordability and quality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

jay

Not Specified, N/A employees

More than a year

4.0
June 2018

“Offers a lot. Fails on the delivery though.”

Pros

With project and call management, customizable fields, and self-hosting capabilities, Bitrix24 provides a versatile solution for diverse organizational needs.

Cons

Bitrix24's drawbacks include slow cloud servers, poor customer service, unattractive UI, a steep learning curve, and an expensive self-hosting option. Additionally, offline access is lacking, requiring constant connection for CRM access.

Rating Distribution

Ease of use

2

Value for money

7

Customer Support

2

Functionality

10

FJ

Freddy Jose

Not Specified, N/A employees

Less than 6 months

3.0
June 2018

“A regular experience, I think it needs a lot to improve.”

Pros

Bitrix24's integration of multiple functionalities into one system caught my attention, presenting the potential for a highly useful tool if implemented effectively.

Cons

One downside of Bitrix24 is its slightly sluggish performance due to its multifunctional nature, coupled with a somewhat challenging learning curve.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

O

Omar

Not Specified, N/A employees

Less than 6 months

4.0
June 2018

“Bitrix24 is a good option for small to mid-size companies.”

Pros

Bitrix24's robust CRM system and mobile application make it a convenient solution for users who are always on the move. The free version, accommodating up to 12 users, provides an excellent opportunity for exploration.

Cons

Bitrix24's user interface may appear complex at first, necessitating tutorials for adaptation. Additionally, the limited social integrations are a downside.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Gabriela

Not Specified, N/A employees

Less than 6 months

3.0
May 2018

“Very ingenious, since it is not easy to find a software that gathers the amount of tools that this o”

Pros

Bitrix24 simplifies virtual interaction, task management, document sharing, and communication within organizations, enhancing efficiency.

Cons

Bitrix24's limited free plan offers only basic features, with minimal storage compared to paid plans.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

C

carlos

Not Specified, N/A employees

Less than a year

4.0
May 2018

“My experience in this software is very good and useful to work in a team.”

Pros

Bitrix24's features for managing sales groups, email marketing campaigns, scheduling, and video conferences are highly valued.

Cons

I have nothing negative to say about Bitrix24; it's highly recommended for practical and efficient teamwork.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than a year

4.0
May 2018

“Great Project and Collaborative Framework”

Pros

Bitrix24 enables seamless collaboration and communication, enhancing teamwork and task management.

Cons

Cost and customer support remain significant challenges for small organizations using Bitrix24.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

J

Judy

Not Specified, N/A employees

Less than 6 months

4.0
May 2018

“Great communication and collaboration software for starter companies”

Pros

Bitrix24 is well-suited for corporate businesses seeking to maximize productivity through comprehensive intranet functionality.

Cons

Bitrix24's extensive features can lead to complexity, and the user interface may feel overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Kevin

Events Services, 1-10 employees

Free Trial

1.0
May 2018

“Horrible user interface”

Pros

The standout feature of Bitrix24 is its cost-free trial period, allowing users to test its capabilities without financial commitment.

Cons

Bitrix24's customer service and user interface are subpar, often causing frustration among users.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

A

Anonymous

Not Specified, 11-50 employees

Less than a year

3.0
May 2018

“Good as a contact book - good for little else.”

Pros

Bitrix24 facilitates contact consolidation, lead tracking, and reporting, offering a useful tool for pipeline progress reporting with some manual effort.

Cons

Bitrix24 struggles with tracking correspondence and managing contacts efficiently, with a non-intuitive interface posing challenges.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

5

F

Florencia

Not Specified, N/A employees

Less than a year

5.0
May 2018

“Bitrix has everything it takes to do business”

Pros

Bitrix24's scalability and centralized platform make it ideal for growing companies, streamlining operations without the need for multiple applications.

Cons

Bitrix24's learning curve is slow, and social network integration is lacking. Pricing is slightly on the higher side.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

Y

Yaroslav

Higher Education, 500+ employees

Less than a year

5.0
May 2018

“All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals”

Pros

Bitrix24's all-in-one solution, extensive marketplace for add-ons, user-friendly UI, and customization options contribute to its appeal for task management, collaboration, and more.

Cons

Bitrix24's upgrade process can be disruptive, occasionally impacting workflow. Despite efforts to improve speed, occasional slowdowns occur.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

B

Bheesam

Telecommunications, N/A employees

Less than a year

4.0
May 2018

“Good collaboration and communication tool for small to mid size business”

Pros

Bitrix24 offers effective communication, collaboration, and lead/client management tools, complemented by powerful search capabilities and seamless integration with other systems. While it competes well with Salesforce, there is room for improvement.

Cons

Bitrix24's UI complexity and lack of separation between features like CRM and project management are notable drawbacks. Improvements in tutorials and performance on Windows OS are needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8