Anonymous
Not Specified, 1-10 employees
Less than a year
“Hard to believe it's free”
Pros
Bitrix24's extensive feature set makes it an efficient CRM solution for small teams, with seamless integration with calendars and emails enhancing its utility.
Cons
Bitrix24 is not very user-friendly, requiring mandatory initial training. The customer journey stages lack clarity.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
6
Anonymous
Not Specified, 11-50 employees
Less than a year
“Good project management platform for medium sized teams”
Pros
Bitrix24 has been instrumental in facilitating internal communications, project management, file sharing, social messaging, and more within our organization.
Cons
Bitrix24's UI is satisfactory, but there's room for improvement in terms of project organization and customization options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Demarco
Insurance, 1-10 employees
Less than 6 months
“Bitrix24 Review- Good for those who are motivated and relentless”
Pros
Bitrix24 excels in tracking all media actions across various platforms, offering a dependable solution with both free and advanced options.
Cons
While Bitrix24 might seem daunting for beginners, the available tutorials should sufficiently support them in navigating the program.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
“A good project management software.”
Pros
Bitrix24's mobile app enables me to manage projects on the go, which is crucial for someone like me who is frequently traveling.
Cons
Bitrix24 could improve user experience by adding more features to the free plan, allowing users to thoroughly test it before committing to the premium plan.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rick
Not Specified, N/A employees
Less than a year
“Everything your team needs to get things done on one page, which can be a bit of a problem”
Pros
Bitrix24's free tier offers an impressive array of advanced services, making it a valuable tool for small businesses. The paid plans are reasonably priced, catering to diverse business needs.
Cons
While Bitrix24 offers many features, the abundance of choices can be overwhelming. The outdated UI design and readability issues with menu items detract from the user experience.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Shahbaz
Information Technology and Services, 1-10 employees
Less than a year
“Powerful and all in one project management and CRM solution”
Pros
Having previously utilized Asana, I discovered Bitrix24 to be a robust tool that caters to almost all of my requirements. Its detailed task management, calendar, Bitrix24 drive, and webmail functionalities have proven particularly valuable. The ability to create tasks with timelines, manage projects, and establish company structures with departments has been impressive.
Cons
Initially, navigating Bitrix24's user interface posed some challenges, particularly coming from Asana. However, with time, I grew accustomed to it, finding it much simpler to use now. Yet, the desktop client lacks certain features compared to the web version, which could be improved upon.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Peggy
Primary/Secondary Education, 1-10 employees
Less than 6 months
“New Bitrix 24 User”
Pros
Bitrix24 provides an all-inclusive suite of features, encompassing workgroups, task management, HR functions, CRM capabilities, and even web hosting, all within a single product. Transitioning from Google to Bitrix has been seamless, and we're eager to explore the unlimited possibilities offered by the professional version.
Cons
The array of choices and learning curve can feel overwhelming. Sometimes, despite the helpful training support modules, you just wish for the option to speak directly with a human for assistance.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Ashia
Not Specified, N/A employees
More than a year
“My Go-To.”
Pros
Bitrix24 serves as an excellent collaboration platform for designers, offering features like conferencing and file sharing. The availability of a free trial and affordable subscription options further enhance its appeal.
Cons
Personally, I have no grievances with Bitrix24; I continue to use it and appreciate its affordability and quality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jay
Not Specified, N/A employees
More than a year
“Offers a lot. Fails on the delivery though.”
Pros
With project and call management, customizable fields, and self-hosting capabilities, Bitrix24 provides a versatile solution for diverse organizational needs.
Cons
Bitrix24's drawbacks include slow cloud servers, poor customer service, unattractive UI, a steep learning curve, and an expensive self-hosting option. Additionally, offline access is lacking, requiring constant connection for CRM access.
Rating Distribution
Ease of use
2
Value for money
7
Customer Support
2
Functionality
10
Freddy Jose
Not Specified, N/A employees
Less than 6 months
“A regular experience, I think it needs a lot to improve.”
Pros
Bitrix24's integration of multiple functionalities into one system caught my attention, presenting the potential for a highly useful tool if implemented effectively.
Cons
One downside of Bitrix24 is its slightly sluggish performance due to its multifunctional nature, coupled with a somewhat challenging learning curve.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Omar
Not Specified, N/A employees
Less than 6 months
“Bitrix24 is a good option for small to mid-size companies.”
Pros
Bitrix24's robust CRM system and mobile application make it a convenient solution for users who are always on the move. The free version, accommodating up to 12 users, provides an excellent opportunity for exploration.
Cons
Bitrix24's user interface may appear complex at first, necessitating tutorials for adaptation. Additionally, the limited social integrations are a downside.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gabriela
Not Specified, N/A employees
Less than 6 months
“Very ingenious, since it is not easy to find a software that gathers the amount of tools that this o”
Pros
Bitrix24 simplifies virtual interaction, task management, document sharing, and communication within organizations, enhancing efficiency.
Cons
Bitrix24's limited free plan offers only basic features, with minimal storage compared to paid plans.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
carlos
Not Specified, N/A employees
Less than a year
“My experience in this software is very good and useful to work in a team.”
Pros
Bitrix24's features for managing sales groups, email marketing campaigns, scheduling, and video conferences are highly valued.
Cons
I have nothing negative to say about Bitrix24; it's highly recommended for practical and efficient teamwork.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, N/A employees
Less than a year
“Great Project and Collaborative Framework”
Pros
Bitrix24 enables seamless collaboration and communication, enhancing teamwork and task management.
Cons
Cost and customer support remain significant challenges for small organizations using Bitrix24.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Judy
Not Specified, N/A employees
Less than 6 months
“Great communication and collaboration software for starter companies”
Pros
Bitrix24 is well-suited for corporate businesses seeking to maximize productivity through comprehensive intranet functionality.
Cons
Bitrix24's extensive features can lead to complexity, and the user interface may feel overwhelming at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kevin
Events Services, 1-10 employees
Free Trial
“Horrible user interface”
Pros
The standout feature of Bitrix24 is its cost-free trial period, allowing users to test its capabilities without financial commitment.
Cons
Bitrix24's customer service and user interface are subpar, often causing frustration among users.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 11-50 employees
Less than a year
“Good as a contact book - good for little else.”
Pros
Bitrix24 facilitates contact consolidation, lead tracking, and reporting, offering a useful tool for pipeline progress reporting with some manual effort.
Cons
Bitrix24 struggles with tracking correspondence and managing contacts efficiently, with a non-intuitive interface posing challenges.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
5
Florencia
Not Specified, N/A employees
Less than a year
“Bitrix has everything it takes to do business”
Pros
Bitrix24's scalability and centralized platform make it ideal for growing companies, streamlining operations without the need for multiple applications.
Cons
Bitrix24's learning curve is slow, and social network integration is lacking. Pricing is slightly on the higher side.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Yaroslav
Higher Education, 500+ employees
Less than a year
“All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals”
Pros
Bitrix24's all-in-one solution, extensive marketplace for add-ons, user-friendly UI, and customization options contribute to its appeal for task management, collaboration, and more.
Cons
Bitrix24's upgrade process can be disruptive, occasionally impacting workflow. Despite efforts to improve speed, occasional slowdowns occur.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Bheesam
Telecommunications, N/A employees
Less than a year
“Good collaboration and communication tool for small to mid size business”
Pros
Bitrix24 offers effective communication, collaboration, and lead/client management tools, complemented by powerful search capabilities and seamless integration with other systems. While it competes well with Salesforce, there is room for improvement.
Cons
Bitrix24's UI complexity and lack of separation between features like CRM and project management are notable drawbacks. Improvements in tutorials and performance on Windows OS are needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8