“Workspace that brings teams together”

Pros

Having everything gathered in one place has been the best part for me. I used to jump between one app for tasks, another for team conversations and a different one for file storage and it turned into a mess pretty quickly. With It, chat, projects, documents and even the calendar are all together in the same space. I also really appreciated that it works straight from the browser without needing to install anything strange and that it still includes a lot of features even on the free version.

Cons

At the same time it still seems like some important pieces are missing. For example there are no tags for organizing tasks and that starts to get confusing when you have a lot of projects running at once. The CRM segmentation is also fairly limited which makes it harder to filter information the way you need. Every now and then the system freezes or some functions do not load properly, as if it needs more frequent maintenance. The interface could also be more user friendly because certain options are hard to find and not everything feels well organized. On top of that the resource management side and the ability to assign team time properly are very basic and I was expecting something more complete there.

“Setup adapts to client needs”

Pros

I can configure and customize it myself, both for my own work and for my clients which is a big advantage.

Cons

The downside is that you have to teach yourself pretty much everything on your own.

“Team collaboration actually works here”

Pros

Working with teammates or colleagues on this platform is very convenient and simple, making collaboration much simpler.

Cons

There are times when getting access to it can be a bit difficult.

“Decent platform for new sellers”

Pros

As our first sales management platform it worked well for us because we didn't have anything else to compare it to at the time. Overall we were satisfied with the service and it covered what we needed then.

Cons

Compared with a more developed tool like Salesforce, it doesn't feel as advanced or as powerful and it offers fewer capabilities. That said, it can still be enough if all you really need is a basic database and not a lot of extra functionality.

“App works better than desktop”

Pros

We use it as a CRM for our team of operators, where we log intervention numbers, track what's completed or still pending and attach photos for each task.

Cons

The web app isn't very user friendly, while the mobile app works better.

“Employee management proves really useful”

Pros

Employee management works well and the profiles are organized with just the necessary information which keeps everything clear and practical.

Cons

At times if the internet connection is slow, previous actions don't get applied properly.

“Weak CRM and marketing tools”

Pros

It is fairly flexible to work with and the price-performance ratio sounds quite promising. On top of that the online support team responds very quickly.

Cons

The CRM features are really poor. Once email accounts are connected, it creates countless duplicates and new leads and according to support, that issue cannot be turned off. There has also been no real progress in the area of campaign segments for marketing. Cross-functional filtering from companies to contacts is missing as well. Overall it is very weak in marketing and sales CRM and still too prone to errors.

“Awkward navigation slows everything down”

Pros

The interface looked colorful and visually appealing which gave the software a nice overall feel.

Cons

Getting around the system felt awkward and using it took more time than it should have.

“Collaboration and tracking work together”

Pros

Bitrix24 works really well for managing tasks, keeping team communication in one place and tracking project progress. It comes with plenty of useful features, including chats and video calls, meetings, a calendar, time tracking, task reminders and document sharing so it covers a lot of daily team needs.

Cons

Its interface is quite complicated and that can make it hard for new users to figure out at first. It's also an expensive platform and the customization options are fairly limited.

“Performance lags and support fails”

Pros

Pricing is one of the few strong points here. It's affordable, can be customized quite a bit and the platform gets updated regularly.

Cons

The downside is that it runs slowly, customer support hasn't been helpful and the reporting dashboard feels too limited for what I need.

“Useful tools but price stings”

Pros

It's nice that it includes a wide range of features for website creation, deal management, VOIP phone connectivity, email and staff management.

Cons

It's too expensive and the platform has given me a lot of trouble with SMS delivery. On top of that fixing an issue or handling an integration usually means going through a partner and the partner platform often fails. When submitting documentation, it also says some fields are missing even when everything has already been filled out.

“Tools that genuinely get results”

Pros

Having everything in one place is the part I like most. It offers a broad set of tools within a single platform which makes it practical, convenient and simple for all kinds of businesses. I also like that it can be accessed from any device as long as there is an internet connection.

Cons

Because the platform includes a lot of advanced features, there can be a learning curve. If you do not have much prior knowledge, you may need some time to learn how to use it properly.

“CRM suite handles everything well”

Pros

Across Eastern Europe this has been one of the go-to solutions for years and it's also widely adopted in India and other Asian markets. It's a CRM built to work closely with native 1C Enterprise/Sales systems which is a big advantage in the right setup. On top of that it includes an HR module so a marketing team can use it as a fairly complete standalone platform. The built-in task tracking, project management features and time tracker are all useful and the secure internal disk space makes file and data sharing convenient.

Cons

One downside is that it's quite heavyweight and can feel slow on desktop, even though the mobile version performs surprisingly fast. It does include a built-in time tracker but there are no real attendance control features. The customer module is still mainly centered around 1C Enterprise integration. There are also too many manual steps involved and it really needs more automation for handling lead flow at scale.

“Setup fits our company nicely”

Pros

The level of customization is a big plus since I can tailor it to fit exactly what my company needs.

Cons

Getting started can feel a bit confusing especially when it comes to learning the layout and figuring out how everything works. They do have partners who can help with setup and training if your budget allows but I prefer understanding how to handle things myself. After the learning curve, though it becomes very simple to use.

“Confusing navigation feels counterproductive”

Pros

I still have not come across anything specific that really is useful in practice.

Cons

It's not a user friendly platform at all. Getting around inside it is complicated especially when you compare it with other software on the market.

“CRM powerhouse does it all”

Pros

The best thing about it is that it brings together all the tools and resources I need in a single CRM.

Cons

Using it is fairly difficult at first and the learning curve is definitely a long one.

“Great collaboration for project work”

Pros

Among project management and team collaboration tools, this one looks like the most convenient platform to use.

Cons

A more cost effective pricing option for larger teams would make it even better.

“Interface and experience impress greatly”

Pros

The overall user experience is excellent and the interface looks and is really impressive.

Cons

I have not run into any issues.

“Great value and quick support”

Pros

Very good, simple to use, with quick support for answering questions. It's a great option with an affordable price.

Cons

Its tabs sometimes leave something to be desired and could be clearer.

“Pipelines flexible, free plan tight”

Pros

One thing Bitrix24 does really well is let you add as many pipeline stages or statuses as you need. A lot of other CRMs cap that at around 8 or 9 steps so having that flexibility is a big plus. It also offers a free plan which makes it a good option for small businesses getting started.

Cons

The downside is that a lot of the basic options are locked behind paid plans. Even simple features like basic roles, profile customization and role customization aren't included in the free version which feels limiting.