“Gives business a real boost”

Pros

Running my business is much more manageable with this all in one platform because it brings together all the features and tools I actually need. The AI assistant is a big plus and helps simplify my daily work. I can also hold video conferences with my colleagues which makes it convenient to stay in touch and discuss important matters. Overall this platform has been consistently helpful for me.

Cons

It works well for me and I have not run into any issues.

“Collaboration powerhouse for any team”

Pros

Having a unique, multipurpose UFI setup makes Bitrix24 really stand out. It brings project and task management, encryption features, UC, UCaaS and BIM services together in one place which makes it feel like a complete all in one platform.

Cons

I'm satisfied with all the modules it offers and don't really have any complaints to mention right now.

“Strong hub for business needs”

Pros

Right away the overall view and desktop-style layout stood out to me. It packs in a lot of features and the whole setup makes managing my business seem simple and easy.

Cons

At this point I really don't have any complaints. I'm still testing it but I'm already pretty convinced this is going to be the platform for me.

“CRM powerhouse through and through”

Pros

Bitrix24 seems like a complete workspace solution that covers everything in one place. The feature that stands out the most for me is the CRM.

Cons

I honestly don't have anything negative to say about it. It goes beyond other similar software I've used.

“Company hub with strong CRM”

Pros

It looks like a full company social platform and website in one, with a feed where you can keep up with all company announcements. On top of that the CRM includes different workflows that can be customized and edited as needed.

Cons

It is a little more expensive compared with other CRM options.

“Team hub that everyone uses”

Pros

Having tasks, team chat and customer relationship management together in one platform is really convenient. It keeps everything organized in a single place so there's no need to jump between a bunch of different apps.

Cons

The part I liked least is that it can be a little overwhelming at the beginning because there are so many features packed in. The interface is not always very user friendly so it takes a while to understand where everything is and how it all works.

“Easy to use, storage plenty”

Pros

The platform is very user friendly and it also comes with a lot of storage space.

Cons

It can be a little slower than I expected but it still works well enough to manage candidates.

“Features offer strong overall value”

Pros

It offers a broad range of functions, features and tools, with plenty of flexibility and a very good cost-benefit balance.

Cons

The UX side could still be refined and better developed.

“Messaging and tools stay reliable”

Pros

Bitrix24 felt like a platform packed with features I didn't end up using but if a team actually takes advantage of them, I can see it offering a lot of really valuable functionality. The messaging and notifications part worked very well for me too though maybe a bit traditional in style but still effective and dependable.

Cons

One issue I noticed is that the platform includes so many functions that a lot of them may go unused, mainly because everything feels pretty cluttered and even a little chaotic with how many elements are crowded onto the screen. That part definitely needs improvement.

“Workflow improves, results follow through”

Pros

It gave me the solution I needed and now I'm able to work more efficiently.

Cons

The biggest frustration was the support wait time as it was really bad and took far too long.

“Adapts flexibly to any need”

Pros

The tool can be customized very flexibly to match just about any requirement.

Cons

Setting up user permissions is quite hard.

“Complete project tools that work”

Pros

It's a complete and simple platform. Being able to create projects, tasks and subtasks is really useful.

Cons

The downside is that creating projects isn't available on the free plan.

“Boosts productivity across the board”

Pros

Bitrix24 has been really valuable for company productivity. It brings together a lot of solutions that connect very well with each other and make automation possible which makes the team's work much easier especially when it comes to tracking sales deals and customer support tickets.

Cons

At this point I really have not run into any issues. Everything I've needed has been resolved through the documentation or with help from the support advisors.

“automations are truly impressive”

Pros

Using the CRM is very practical and the automations along with the other features make the platform really convenient to work with.

Cons

It still needs more tutorials and the chat support could be faster and more responsive.

“CRM, phone and site tools”

Pros

Bitrix24 brings together task management, CRM, telephony and website creation tools in one place which has been very valuable for our team.

Cons

One area that caused serious trouble was messaging, along with the overall difficulty of implementation and understanding how email marketing consent actually works. We were heavily affected because during setup nobody guided us through that part and it is not very simple to configure a way to identify which contacts had or had not given consent. It ended up being a very traumatic issue for us and we were practically unable to send emails for almost a full year.

“Free management tools prove useful”

Pros

It gives you management tools for free that other web-based management platforms usually charge for.

Cons

The mobile app isn't as user friendly or dynamic as the web version so that part still needs improvement.

“Dynamic tools for managing business”

Pros

Bitrix24 feels very dynamic and simple to use and the tools are quite complete. They help me through every stage of managing my business.

Cons

Its best features are locked behind the paid plans. Even though the free version is usable some parts end up feeling very limited unless you pay and the pricing is quite high for small businesses.

“Free plan restrictions really hurt”

Pros

The platform comes with a very complete set of tools and the integration works really well.

Cons

The free version used to be extremely complete and honestly above the market average. But for no clear reason, it started blocking several features and even the conversation history. Losing access to some tools is one thing and I understand that may be a business decision to push users toward the paid version but blocking chat history seems disrespectful to users. They could at least have given people some time to save their data since important information, decisions and approvals were stored there.

“hassle free overall”

Pros

It's very simple to use, works well on a daily basis, is lightweight and rarely has any issues.

Cons

I noticed that some very interesting tools are only available in the paid version.

“Flexible platform that's easy to use”

Pros

One thing I really like is how flexible it is. Even as a beginner, the platform feels welcoming, with simple access and navigation. The way it handles data control, feature interaction, history, reminders and records makes day to day operational tasks much more practical and organized.

Cons

Up to this point it has been meeting my needs very well. Within the functions I normally use, it has been performing exactly as I need it to.