“Boosts team coordination effectively”

Pros

It brings practicality to daily work, saves time, speeds up decision-making, strengthens teamwork and improves communication across the whole staff. The platform is versatile and very complete.

Cons

It also helps keep both work and personal life more organized.

“Kanban good, messaging lags behind”

Pros

Handling deals in Kanban mode makes the sales process much more practical and organized.

Cons

The built-in messenger has a lot of delay. We send messages to other team members and sometimes they take more than an hour to arrive which ends up hurting productivity.

“Beautiful platform adapts really well”

Pros

The platform has a really beautiful interface and the whole site feels pleasant and well designed. What won me over most is how editable and customizable everything is since that makes it much easier for companies to adapt the tool to their own needs. I work in the legal field today and it was amazing to see how well the platform adjusted both to my specific workflow and to broader business needs. I have also used it in another business I own and it is impressive how naturally it fits such different types of companies.

Cons

Its paid plan is quite expensive which makes it unrealistic for my accounting budget right now. Of course, a service like this deserves the price it charges because the quality and support are excellent. Still since my company is small, I do not yet have the resources to move to a paid subscription especially because the free features already give me everything I need to manage the company's day to day demands.

“Useful integrations but many errors”

Pros

It's good to know the platform offers a lot of integration options with other apps, such as WhatsApp and email and also allows the tabs to be customized.

Cons

A big downside is not having support by phone or chat because users can't get their questions answered directly and have to depend only on the administrator, who usually has no time and doesn't use the system the way regular users do. The notes box is also far too small and narrow so viewing annotations is really bad and it's hard to find comments. There are errors with email, users, products and even comments disappearing for no reason and attached files vanish too. Another frustrating point is that a deal opens only in a tab and if we click outside it, it closes so sometimes one accidental click makes everything get lost.

“Brings entire company onto one platform”

Pros

We managed to bring the whole company together on a single platform in several important ways such as process standardization, task management, chat and an intranet.

Cons

The thing that gets in our way the most is that task alerts don't show up by default and only appear if we manually enable that option.

“Customizable CRM toolkit with power”

Pros

Bitrix24 works as a highly customizable, multi-purpose platform that integrates well and lets you build virtually any pre-sales, sales and post-sales process inside it. On top of that it's very easy to learn and has a lot of thoughtful UX touches that make day to day use much easier.

Cons

There are still a few small implementation gaps in the system that prevent certain automations from being done natively so they have to be handled through integrations instead. One example is transferring product data between CRM entities which really should be supported more directly.

“Prospecting tools help a lot”

Pros

Customer prospecting becomes much simpler with the platform which helps a lot in the day to day commercial routine.

Cons

At times the system shows some instability which ends up being a bit disruptive.

“CRM keeps innovating over time”

Pros

The tool brings together CRM, collaboration tools and a platform that keeps getting better through continuous improvements and new features.

Cons

In some CRM areas such as deals can be a bit slow when loading information.

“Task tracking stays wonderfully flexible”

Pros

Bitrix24 won me over because it's simple to use, flexible enough for different workflows and still powerful. It gives a clear picture of who is responsible for what and what still needs attention. Tasks stay organized, deadlines are easier to manage and the whole team stays aligned.

Cons

One thing that was frustrating is that important information in the application could only be changed by me as the administrator and that ended up slowing down a lot of my work.

“CRM powerful, support stays reliable”

Pros

The support has been consistently helpful and the CRM itself feels high quality with plenty of advanced features to work with.

Cons

There was definitely a learning curve at the beginning but it has been worth the time. Once you get used to it, it handles so much that it feels like the work of three people is being done in one place.

“Central hub for the team”

Pros

Having everything in one place is what I really appreciate about it. We can chat with teammates, schedule meetings and keep collaboration organized in a single platform. It's also simple to use which makes day to day work much more convenient.

Cons

The free version of it comes with limited time which can be restrictive.

“Quick launch with free trial”

Pros

A big plus is being able to use the free version first and get a feel for the platform before paying for it. It's also a very good SaaS product and setting up a CRM takes only a minute which makes the whole start-up process really convenient.

Cons

Its interface is a bit too busy and colorful which can make it seem more complex than it needs to be. I also wish it offered more personalization options.

“Versatile platform covering all needs”

Pros

It comes with a wide range of functions and really works as a complete solution for a global enterprise.

Cons

Certain features and functions still feel underdeveloped and not fully thought through.

“Plan changes broke my trust”

Pros

One part I still value is the tasks and projects feature set.

Cons

I signed up for a plan that originally included certain features and over time those features were removed. That ended up pushing me toward upgrading to a more expensive plan. If that had been the only issue, they could have simply suggested a price adjustment and it would have been acceptable. The way it was handled, though broke my trust. Now I have no confidence that the same pattern will not happen again, with the new plan later being stripped down as well and forcing yet another migration.

“Prices skyrocketed, support went downhill”

Pros

When we first started using CRM+, the pricing made sense for workers in Brazil and felt fair for what we needed.

Cons

Not long after that, the price went up by more than 1,000% even though we still have the same number of users. On top of that we also have to pay separately for WhatsApp and phone services. The service and customer support are terrible and never actually solve anything and the server has constant failures, errors and massive delays sometimes taking up to 2 days just to send a simple text email which was supposed to be the only part handled internally by IT without needing third parties.

“Platform delivers on every front”

Pros

It's an all in one platform so you barely need to rely on other software for your day to day work.

Cons

A few areas still need improvement compared with other platforms especially the website page editor, survey tools for marketing analysis and scheduling posts on social media.

“Easy enough, layout confuses sometimes”

Pros

Using it is pretty easy and even though it comes with plenty of features, it never seems overloaded or too heavy.

Cons

The user experience could be better and there are times when it takes a while to figure out where certain things are located.

“Packed with features but feels overloaded”

Pros

it comes with a very comprehensive CRM setup and includes a lot of features in one place.

Cons

At the same time it seems a bit too confusing and overly complex for my taste.

“Workflows and automation work together”

Pros

The flexibility and automation are standout benefits.

Cons

One frustration is that a drafted email doesn't get saved if you accidentally click out of the input field.

“Chat and visibility stand way out”

Pros

Having the chat tools built in makes it really convenient to stay in touch with employees quickly, clearly and all in one place. It also helps a lot to monitor everyone's progress which makes it easier to keep people motivated and give a bit of extra support to the employees who need more attention.

Cons

At times there are performance slowdowns and I've also run into some problems when trying to use the mobile app.