BoomTown Software Reviews
25 Reviews
softwareOverall Rating
3.5
25 Reviews
Rating Distribution
5
(8)
4
(8)
3
(1)
2
(5)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Overall Rating
3.5
25 Reviews
Rating Distribution
5
(8)
4
(8)
3
(1)
2
(5)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Filters
Industry
Provider Size
Time Used
Sort by:
Stay Away from BoomTown - Scam Alert!
Stay Away from BoomTown - Scam Alert!
Pros
I strongly recommend avoiding BoomTown. They're deceitful, unresponsive, and overall a nightmare to deal with.
Cons
After training ends, it's nearly impossible to get support from them because they suddenly become unreachable.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ericka
Real Estate, 1-10 employees
Less than 6 months
May 2024
DO NOT USE FOR REAL ESTATE
DO NOT USE FOR REAL ESTATE
Pros
It's a pretty simple and SMOOTH system to grasp.
Cons
It's costly, and the leads are often low-quality, if they're even real. Their customer service is confrontational and unhelpful. The sales rep who initially contacted us lied about what we should expect. The flow of leads is abysmal and of poor quality. They hold you captive.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
5
Adam
Real Estate, 1-10 employees
Less than a year
April 2024
An honest review
An honest review
Pros
The website is excellent, and the CRM and texting tools give me some solid resources.
Cons
BoomTown is expensive. I wish I could get more leads for what I'm spending.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Kevin
Real Estate, 1-10 employees
More than a year
October 2023
BoomTown's Platform is Worth Investing in
BoomTown's Platform is Worth Investing in
Pros
Navigating the system is intuitive and user-friendly, contributing significantly to our operational efficiency and enhancing our interactions with clients.
Cons
The aesthetics didn't meet our standards, which led us to leave the platform. We also couldn't filter to our specific property types.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Heather
Real Estate, 51-100 employees
More than a year
August 2023
Easy to use
Easy to use
Pros
I value the ease with which contacts can be added and monitored.
Cons
I would appreciate using my own phone number for my Boomtown number. This way, I wouldn't need multiple numbers that clients save.
Ease of use
10
Value for money
10
Customer Support
3
Functionality
8
Randie
Real Estate, 1-10 employees
Less than a year
June 2023
BoomTown is our lifeline & helps organize all of our database!!
BoomTown is our lifeline & helps organize all of our database!!
Pros
What I love most about BoomTown is the ability to communicate via call, text, or email directly within the platform, with everything neatly documented.
Cons
There's not much I dislike, it's a fantastic product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yola
Real Estate, 11-50 employees
More than a year
May 2023
Poor leads unscrubbed
Poor leads unscrubbed
Pros
It's intuitive and allows for extensive message customization.
Cons
Lead generation was disappointing. We received leads with fake email and phone numbers, and we had to pay for them. Their system doesn't verify email addresses. It's very costly to pay for such leads.
Ease of use
10
Value for money
2
Customer Support
8
Functionality
6
Anonymous
Not Specified, 101-500 employees
More than a year
February 2023
Their leads are crap
Their leads are crap
Pros
The platform is exceptionally user-friendly and intuitive, catering seamlessly to both business and real estate needs with its straightforward approach and accessible functionalities.
Cons
I disliked their dishonesty! Nothing worked as expected. There was not anything I liked about it. They lock you in until your contract ends. Do not sign up with them!
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kendra
Real Estate, 11-50 employees
Less than a year
January 2023
Great lead generation with a robust CRM
Great lead generation with a robust CRM
Pros
Managing leads, understanding their interests, and customizing properties to match their needs are crucial CRM capabilities this platform offers.
Cons
I wish customer support was more accessible via phone instead of relying on emails for responses. BoomTown should provide better accountability regarding how advertising funds are used, with more frequent feedback and suggestions for improving lead generation. As advertising experts, they should offer more transparency and accountability. I also wish I could delete contacts.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Ed
Real Estate, 1-10 employees
More than a year
November 2022
This is a Scam! They are not trying to help you business grow!
This is a Scam! They are not trying to help you business grow!
Pros
The CMA performs its task satisfactorily, meeting our needs effectively.
Cons
The software is average at best. I've used better alternatives.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Jermain
Real Estate, 1-10 employees
Less than a year
October 2022
good helpful for building your online needs
good helpful for building your online needs
Pros
It brings in leads and offers impressive coaching services with an intuitive CRM interface.
Cons
The only thing I noticed was that people had to pay per person, which is not much.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
jennifer
Education Management, 1-10 employees
More than a year
July 2022
I almost left them but...
I almost left them but...
Pros
Once you get the hang of it, BoomTown is incredibly user-friendly. Their preset drip campaigns are effective, though their property alert system could use a few more functions. The client interface is superb, making organization simple.
Cons
They mark valid emails as invalid. They claimed a hack caused all @mac.com and @me.com emails to be flagged incorrectly, yet I can send emails to those addresses from my Gmail account without issues. I can't tell if someone read a text, and it's hard to distinguish between invalid emails or phones and those that opted out, they should be identified differently. I'd like them to make it easier to include images in communications.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lawrence
Real Estate, 1-10 employees
Less than a year
July 2022
Boomtown is great but expensive
Boomtown is great but expensive
Pros
Excellent features for client tracking and automating drip campaigns.
Cons
It seems a bit outdated and could use a modern update. A better mobile app would be beneficial.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Adrian
Real Estate, 1-10 employees
More than a year
May 2022
Unethical customer service from my staff.
Unethical customer service from my staff.
Pros
The automation potential was a game-changer for me.
Cons
I didn't like that the Concierge feature sometimes sounded automated.
Ease of use
7
Value for money
3
Customer Support
9
Functionality
9
Andrew
Real Estate, 1-10 employees
Less than 6 months
May 2022
Way over priced for the value
Way over priced for the value
Pros
The website was decent, and its simplicity was appreciated, but considering the price, there are better options available.
Cons
The price was outrageous and didn't justify the value provided. Usually, a high price reflects the system's value, but not in this case.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Frank
Real Estate, 1-10 employees
More than a year
March 2022
Boom Town is good, not Great!
Boom Town is good, not Great!
Pros
My favorite thing about BoomTown is the lead filtering capabilities and its user-friendly layout. Once you're familiar with it, the automation makes everything seamless.
Cons
The biggest downside of Boomtown is its unaffordability for a solo agent. I also wish they offered print marketing templates.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Manuel
Real Estate, 500+ employees
October 2021
Misleading
Misleading
Pros
Agents appreciate all the features and are diligently mastering them before support ends.
Cons
Despite being a promising product, they struggle with accurate billing. They baited me as soon as I signed up, and phone customer support has been the most helpful feature, most of the time, the person who answers can guide you through the features.
Ease of use
4
Value for money
6
Customer Support
10
Functionality
8
Melanie
Real Estate, 1-10 employees
Less than 6 months
September 2021
Very Expensive for What it Offers
Very Expensive for What it Offers
Pros
The CRM excels in task management, social integration, and acquiring leads.
Cons
It's too expensive, especially when there are more affordable options available.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Merribeth
Real Estate, 1-10 employees
August 2021
Make your Job/Life more easy!
Make your Job/Life more easy!
Pros
This product was instrumental in scaling our business. BoomTown allowed our agents to handle more clients in less time, propelling our business forward.
Cons
There have been very few downsides to this CRM. When issues arose that needed industry changes, BoomTown made those adjustments and continually seeks to improve the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrian
Real Estate, 1-10 employees
More than a year
July 2021
BoomTown
BoomTown
Pros
I liked how user-friendly the software is and how well-organized all the records are.
Cons
I hope BoomTown can lower their monthly costs; it seems higher than most software considering the number of leads received.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Cici
Real Estate, 101-500 employees
More than a year
July 2021
Great Lead Management
Great Lead Management
Pros
You can import data from other databases, and there are numerous drip campaigns you can set up and forget about. It's incredibly intuitive!
Cons
There doesn't appear to be a spam filter for fake leads, and I'd like to see that feature added.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
JESSICA
Real Estate, 51-100 employees
More than a year
July 2021
BoomTown Review
BoomTown Review
Pros
I appreciate the integration of video into email marketing campaigns, newsletters, and other digital communications.
Cons
There don't seem to be many other integrated features in this software. I wish there were more built-in CRM tools.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Richard
Real Estate, 500+ employees
Less than 6 months
May 2021
Way too cumbersome for me
Way too cumbersome for me
Pros
Technically, it includes most CRM features you'd want, tailored for the real estate industry.
Cons
For me, any CRM without integrated email functionality is a dealbreaker. I mean actually sending and receiving emails within the CRM (like Pipedrive). Email syncing alone is not sufficient. The app feels slow, and the user experience is outdated. Since my employer pays for it, I keep giving it another chance, which usually lasts a few days.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
Steve
Real Estate, 500+ employees
More than a year
April 2021
Lead Generation made easy
Lead Generation made easy
Pros
BoomTown effectively generates and manages leads, tracks them, and ensures effective follow-ups until conversion.
Cons
The reporting tools are inadequate, making it difficult to retrieve historical lead details.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
OLADIPO
Real Estate, 11-50 employees
Less than a year
April 2021
Real estate leads
Real estate leads
Pros
I really like this platform. It's one of the best tools for generating real estate leads, simple yet effective. I'm impressed with it.
Cons
Overall, there's nothing specific to highlight. As usual, some leads were not great, and the costs added up over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashwin
Real Estate, 11-50 employees
Less than a year
March 2021
Filters
Sort by:
Stay Away from BoomTown - Scam Alert!
Stay Away from BoomTown - Scam Alert!
Pros
I strongly recommend avoiding BoomTown. They're deceitful, unresponsive, and overall a nightmare to deal with.
Cons
After training ends, it's nearly impossible to get support from them because they suddenly become unreachable.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ericka
Real Estate, 1-10 employees
Less than 6 months
May 2024
DO NOT USE FOR REAL ESTATE
DO NOT USE FOR REAL ESTATE
Pros
It's a pretty simple and SMOOTH system to grasp.
Cons
It's costly, and the leads are often low-quality, if they're even real. Their customer service is confrontational and unhelpful. The sales rep who initially contacted us lied about what we should expect. The flow of leads is abysmal and of poor quality. They hold you captive.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
5
Adam
Real Estate, 1-10 employees
Less than a year
April 2024
An honest review
An honest review
Pros
The website is excellent, and the CRM and texting tools give me some solid resources.
Cons
BoomTown is expensive. I wish I could get more leads for what I'm spending.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Kevin
Real Estate, 1-10 employees
More than a year
October 2023
BoomTown's Platform is Worth Investing in
BoomTown's Platform is Worth Investing in
Pros
Navigating the system is intuitive and user-friendly, contributing significantly to our operational efficiency and enhancing our interactions with clients.
Cons
The aesthetics didn't meet our standards, which led us to leave the platform. We also couldn't filter to our specific property types.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Heather
Real Estate, 51-100 employees
More than a year
August 2023
Easy to use
Easy to use
Pros
I value the ease with which contacts can be added and monitored.
Cons
I would appreciate using my own phone number for my Boomtown number. This way, I wouldn't need multiple numbers that clients save.
Ease of use
10
Value for money
10
Customer Support
3
Functionality
8
Randie
Real Estate, 1-10 employees
Less than a year
June 2023
BoomTown is our lifeline & helps organize all of our database!!
BoomTown is our lifeline & helps organize all of our database!!
Pros
What I love most about BoomTown is the ability to communicate via call, text, or email directly within the platform, with everything neatly documented.
Cons
There's not much I dislike, it's a fantastic product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yola
Real Estate, 11-50 employees
More than a year
May 2023
Poor leads unscrubbed
Poor leads unscrubbed
Pros
It's intuitive and allows for extensive message customization.
Cons
Lead generation was disappointing. We received leads with fake email and phone numbers, and we had to pay for them. Their system doesn't verify email addresses. It's very costly to pay for such leads.
Ease of use
10
Value for money
2
Customer Support
8
Functionality
6
Anonymous
Not Specified, 101-500 employees
More than a year
February 2023
Their leads are crap
Their leads are crap
Pros
The platform is exceptionally user-friendly and intuitive, catering seamlessly to both business and real estate needs with its straightforward approach and accessible functionalities.
Cons
I disliked their dishonesty! Nothing worked as expected. There was not anything I liked about it. They lock you in until your contract ends. Do not sign up with them!
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kendra
Real Estate, 11-50 employees
Less than a year
January 2023
Great lead generation with a robust CRM
Great lead generation with a robust CRM
Pros
Managing leads, understanding their interests, and customizing properties to match their needs are crucial CRM capabilities this platform offers.
Cons
I wish customer support was more accessible via phone instead of relying on emails for responses. BoomTown should provide better accountability regarding how advertising funds are used, with more frequent feedback and suggestions for improving lead generation. As advertising experts, they should offer more transparency and accountability. I also wish I could delete contacts.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Ed
Real Estate, 1-10 employees
More than a year
November 2022
This is a Scam! They are not trying to help you business grow!
This is a Scam! They are not trying to help you business grow!
Pros
The CMA performs its task satisfactorily, meeting our needs effectively.
Cons
The software is average at best. I've used better alternatives.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Jermain
Real Estate, 1-10 employees
Less than a year
October 2022
good helpful for building your online needs
good helpful for building your online needs
Pros
It brings in leads and offers impressive coaching services with an intuitive CRM interface.
Cons
The only thing I noticed was that people had to pay per person, which is not much.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
jennifer
Education Management, 1-10 employees
More than a year
July 2022
I almost left them but...
I almost left them but...
Pros
Once you get the hang of it, BoomTown is incredibly user-friendly. Their preset drip campaigns are effective, though their property alert system could use a few more functions. The client interface is superb, making organization simple.
Cons
They mark valid emails as invalid. They claimed a hack caused all @mac.com and @me.com emails to be flagged incorrectly, yet I can send emails to those addresses from my Gmail account without issues. I can't tell if someone read a text, and it's hard to distinguish between invalid emails or phones and those that opted out, they should be identified differently. I'd like them to make it easier to include images in communications.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lawrence
Real Estate, 1-10 employees
Less than a year
July 2022
Boomtown is great but expensive
Boomtown is great but expensive
Pros
Excellent features for client tracking and automating drip campaigns.
Cons
It seems a bit outdated and could use a modern update. A better mobile app would be beneficial.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Adrian
Real Estate, 1-10 employees
More than a year
May 2022
Unethical customer service from my staff.
Unethical customer service from my staff.
Pros
The automation potential was a game-changer for me.
Cons
I didn't like that the Concierge feature sometimes sounded automated.
Ease of use
7
Value for money
3
Customer Support
9
Functionality
9
Andrew
Real Estate, 1-10 employees
Less than 6 months
May 2022
Way over priced for the value
Way over priced for the value
Pros
The website was decent, and its simplicity was appreciated, but considering the price, there are better options available.
Cons
The price was outrageous and didn't justify the value provided. Usually, a high price reflects the system's value, but not in this case.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
4
Frank
Real Estate, 1-10 employees
More than a year
March 2022
Boom Town is good, not Great!
Boom Town is good, not Great!
Pros
My favorite thing about BoomTown is the lead filtering capabilities and its user-friendly layout. Once you're familiar with it, the automation makes everything seamless.
Cons
The biggest downside of Boomtown is its unaffordability for a solo agent. I also wish they offered print marketing templates.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Manuel
Real Estate, 500+ employees
October 2021
Misleading
Misleading
Pros
Agents appreciate all the features and are diligently mastering them before support ends.
Cons
Despite being a promising product, they struggle with accurate billing. They baited me as soon as I signed up, and phone customer support has been the most helpful feature, most of the time, the person who answers can guide you through the features.
Ease of use
4
Value for money
6
Customer Support
10
Functionality
8
Melanie
Real Estate, 1-10 employees
Less than 6 months
September 2021
Very Expensive for What it Offers
Very Expensive for What it Offers
Pros
The CRM excels in task management, social integration, and acquiring leads.
Cons
It's too expensive, especially when there are more affordable options available.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Merribeth
Real Estate, 1-10 employees
August 2021
Make your Job/Life more easy!
Make your Job/Life more easy!
Pros
This product was instrumental in scaling our business. BoomTown allowed our agents to handle more clients in less time, propelling our business forward.
Cons
There have been very few downsides to this CRM. When issues arose that needed industry changes, BoomTown made those adjustments and continually seeks to improve the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrian
Real Estate, 1-10 employees
More than a year
July 2021
BoomTown
BoomTown
Pros
I liked how user-friendly the software is and how well-organized all the records are.
Cons
I hope BoomTown can lower their monthly costs; it seems higher than most software considering the number of leads received.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Cici
Real Estate, 101-500 employees
More than a year
July 2021
Great Lead Management
Great Lead Management
Pros
You can import data from other databases, and there are numerous drip campaigns you can set up and forget about. It's incredibly intuitive!
Cons
There doesn't appear to be a spam filter for fake leads, and I'd like to see that feature added.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
JESSICA
Real Estate, 51-100 employees
More than a year
July 2021
BoomTown Review
BoomTown Review
Pros
I appreciate the integration of video into email marketing campaigns, newsletters, and other digital communications.
Cons
There don't seem to be many other integrated features in this software. I wish there were more built-in CRM tools.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Richard
Real Estate, 500+ employees
Less than 6 months
May 2021
Way too cumbersome for me
Way too cumbersome for me
Pros
Technically, it includes most CRM features you'd want, tailored for the real estate industry.
Cons
For me, any CRM without integrated email functionality is a dealbreaker. I mean actually sending and receiving emails within the CRM (like Pipedrive). Email syncing alone is not sufficient. The app feels slow, and the user experience is outdated. Since my employer pays for it, I keep giving it another chance, which usually lasts a few days.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
Steve
Real Estate, 500+ employees
More than a year
April 2021
Lead Generation made easy
Lead Generation made easy
Pros
BoomTown effectively generates and manages leads, tracks them, and ensures effective follow-ups until conversion.
Cons
The reporting tools are inadequate, making it difficult to retrieve historical lead details.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
OLADIPO
Real Estate, 11-50 employees
Less than a year
April 2021
Real estate leads
Real estate leads
Pros
I really like this platform. It's one of the best tools for generating real estate leads, simple yet effective. I'm impressed with it.
Cons
Overall, there's nothing specific to highlight. As usual, some leads were not great, and the costs added up over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashwin
Real Estate, 11-50 employees
Less than a year
March 2021