Total 392 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LB
Lotes B.

Mid Market, 51-100 employees

5.0

lightened my workload

Pros

very user-friendly since I started using it, it has lightened my workload. Amazing!

Cons

When I use the Sales email it's fast but I feel like several options are missing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

DR
Digoy R.

Small Business, 1-10 employees

5.0

Critical tools for online business

Pros

It includes advanced tools that my online business might genuinely need and actually put to use.

Cons

Because it's a new platform, I feel there's still quite a bit of room for improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

BL
Bea L.

Small Business, 11-50 employees

5.0

Super easy for beginners

Pros

As a complete beginner, I found the interface really simple. Before this I had never tried an automated marketing platform yet this one helped me get comfortable quickly and even feel like I was using it with professional confidence.

Cons

I wish it offered a wider variety of templates to pick from especially since I don't know how to code. As someone without programming skills, more prebuilt options would make it a lot easier for me to customize campaigns.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

MI
Muhammad I.

Small Business, 1-10 employees

5.0

Exactly what my business needed

Pros

To be honest, I recently discovered a CRM that truly gets what I need to help my small business have promising growth in the future and I found that in EngageBay. It delivers an excellent experience for handling both Email Marketing and Sales tasks from a single platform. Roy and Andy provided the help I needed with outstanding support that I couldn't have imagined before and they made it easy for me to implement what was necessary.

Cons

What I don't like is that I consistently get the ideal answers I need which leads me to use EngageBay as one of my favorite CRM applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
Jayson L.

Small Business, 1-10 employees

5.0

Better leads and faster work

Pros

Honestly I've noticed it delivers higher-quality leads and noticeably speeds up how I get my work done.

Cons

Overall there are still a few areas that need work but I know EngageBay is actively making steady improvements.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VA
Valerie A.

Small Business, 11-50 employees

5.0

Amazing for growing sales

Pros

It is really convenient and full of helpful tools, using it has given my business a noticeable boost in sales over time.

Cons

Getting comfortable with it required investing quite a bit of time and patience before I felt fully confident using all of its features.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

AC
Angela C.

Small Business, 11-50 employees

5.0

Every function I need

Pros

What I appreciate is how compact everything is, I have every feature I need wrapped up in a single app.

Cons

I find the interface a bit plain and believe it could use a more playful visual style, functionally though, I think everything works well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

DP
Dante P.

Small Business, 11-50 employees

5.0

Timesaving solution

Pros

I've found it to be budget-friendly, easy to use and a real timesaver and I was able to get everything I needed from this software.

Cons

Honestly I have no complaints, it has boosted my productivity and helped me make progress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB
Letty B.

Small Business, 11-50 employees

4.0

Nothing complicated about it

Pros

got everything I needed to promote my business, from collecting leads to following up and nurturing them.

Cons

For what I require, everything feels available and within easy reach for me.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

DA
Divine A.

Not Specified, N/A employees

4.0

Satisfied with the performance

Pros

I really appreciate how the platform handles everything from finding leads to nurturing them, it gives marketers every tool they could want.

Cons

To be honest, I can't point to any major shortcomings in the software, it delivers exactly what I need right now and I'm genuinely satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG
Matthew G.

Small Business, 1-10 employees

4.0

Efficient marketing automation features

Pros

Using it felt very simple and I found the marketing automation features to work really well and save me time.

Cons

I don't have any complaints at the moment, everything ran smoothly while I was using this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PC
Prince C.

Small Business, 11-50 employees

5.0

Simple to get the hang of

Pros

I found it easy to understand and it's a huge help for anyone looking to grow their business today.

Cons

Aside from a few areas that could use improvement, I thought the software was great for sure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Alvarez L.

Small Business, 1-10 employees

5.0

Simplicity stands out

Pros

I'm a fan of how simple the CRM is and I really appreciate the automation features.

Cons

Customization is where I see room for improvement, it'd be great to have total control over customization but I understand that's unrealistic because platforms need to enforce certain restrictions and boundaries.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

GV
Gabby V.

Small Business, 11-50 employees

5.0

Easy and budget-friendly growth

Pros

the platform is really simple to use and it's very affordable for growing my online business.

Cons

I don't have any complaints that I can think of.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GT
Gaga T.

Small Business, 11-50 employees

5.0

Brilliant capabilities

Pros

My team and I tried it's trial version for our sales and marketing department. The platform offered numerous features to support both sales and marketing workflows. I appreciated capabilities such as designing HTML emails, adding multiple users to run campaigns, simple email campaign management, unlimited user seats, reporting tools and an attractive interface. All in all I'm very pleased with this software.

Cons

I felt the user interface could be more user-friendly though they appear to roll out updates fairly regularly. In the end the system delivered all the features we needed so despite some UX rough edges it met our requirements.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

PH
Prava H.

Small Business, 11-50 employees

5.0

Convenient setup

Pros

I found it very simple to use and set up so I could start engaging right away.

Cons

It took me quite a while to find the service at first which was a bit frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

GV
GIL V.

Small Business, 11-50 employees

3.0

Easy to use overall

Pros

I find the interface makes it really simple and comfortable for me to use.

Cons

It does take a while to load at times but I can usually work around that without much trouble.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

CK
Chandni K.

Small Business, 1-10 employees

4.0

Proactive support

Pros

Having tried it for my startup, I find it a very comprehensive and budget-friendly marketing solution for new businesses. The customer support team has been incredibly proactive, they genuinely welcome feedback and often act on suggestions I give them. After spending some time getting hands-on with the interface, I found the platform simple to use.

Cons

At first I did find the tool somewhat tricky to use though the support team has consistently been available and helpful whenever I reached out. I do wish the platform offered a few more marketing analytics features to help me better understand my audience and track how well my messages are resonating.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

A
Anonymous

Small Business, 11-50 employees

5.0

Everything marketers need

Pros

As a marketer, I've found the feature set here to be indispensable, Contacts, Forms, Landing Pages and Email Campaigns/Automation provide everything you need to growth-hack any business. What I like best is the landing page builder, it's fully drag-and-drop so you don't need any technical background to put together professional pages.

Cons

One time my account was unexpectedly moved down to the free plan which was unsettling but the support team responded quickly and had me restored to the proper plan within a few minutes. Aside from that glitch, I haven't noticed any problems or other warning signs so far.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

GCN
Gergely Csaba N.

Small Business, 11-50 employees

4.0

Covers all our needs

Pros

As a small-business marketer, I find this platform covers all my needs, it even includes sales tools.

Cons

Honestly I think it could use more polish, the UI is passable but the email templates are mediocre at best.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7