Last Updated
Overview
EngageBay is an all-in-one CRM software that will elevate your business. Integrate CRM, marketing automation, and customer support effortlessly. Although there are limited integration options with other apps, but this software will efficiently streamline operations, optimize customer interactions, and boost productivity with a unified platform designed for success.
Overall Rating
Based on 392 users reviews
4.6
Rating Distribution
Positive
95%
Neutral
4%
Negative
1%
Starting Price
EngageBay Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is EngageBay?
Overview
EngageBay is a feature-packed marketing, CRM, and sales solution designed to help small businesses and startups acquire, engage, convert, and close leads. The application combines email marketing, lead generation, social media engagement, and CRM – in a single, intuitive platform. Key offerings of this cloud-based system include landing pages, ticketing, helpdesk, live chat, appointment scheduling, telephony, contact management, and more.
EngageBay’s marketing tools empower businesses to build strong customer relationships and retain them for a lifetime. It includes built-in CRM functionalities that enable users to record and track all leads, deals, and activities across customers as they make their way through pipelines. Users can also automate the distribution of email marketing content, generate leads through customizable forms, and ensure sales funnel success using email templates.
Further, this integrated marketing platform uses the Xero and Zapier integration to connect the application with multiple third-party systems available on the market, such as Intercom, HubSpot, Salesforce, MailChimp, and more.
EngageBay Pricing
The EngageBay pricing for their Basic plan starts at $11.99 per user per month. For power users, the vendor offers various flexible packages, all of which offer great value against the committed currency. Both annual and monthly subscription plans are available for users.
You can contact the vendor for more information.
EngageBay Demo
EngageBay Reviews
EngageBay has been well-reviewed across most sites. The application is lauded for its wealth of CRM features, flexible interface, and marketing tools that let users track all communications and nurture leads.
Got something to say about this program? Share your EngageBay reviews with us!
Our Thoughts
EngageBay is an affordable marketing and sales CRM system that empowers an organization’s sales force to capture, evaluate, and act on data to better understand their prospects and customers.
We recommend opting for the software demo to see whether the product matches your unique business requirements.
EngageBay Features
Marketing Automation
EngageBay software comes with a powerful marketing automation feature that helps teams save time by sending personalized messages to the target audience. It enables users to streamline, automate, and analyze key marketing tasks and processes, such as lead generation, segmentation, capture and nurturing, customer retention, relationship marketing, and more.
Contact Management
This all-in-one CRM suite includes a comprehensive contact management functionality that securely stores digital records of customer data. It allows users to manage and track data on customers and leads. Further, this offering gives users access to up-to-date consumer data and helps businesses grow and diversify their customer base.
Ticket Automation
EngageBay CRM application offers a ticket automation solution to let customer service teams eliminate repetitive ticketing tasks and send automated replies. Users can easily convert urgent queries into unique tickets and register, organize, and solve them on an immediate basis.
Pros And Cons of EngageBay
Pros
Responsive customer support quickly resolves issues
Easy to navigate with robust automation
Developer-friendly platform allows easy customization of forms and emails
Cons
Difficult to edit email templates and landing pages
No options for custom templates
EngageBay Reviews
Total 392 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars26%
3
Stars3%
2
Stars1%
1
Stars1%
Share your experience
Non-Profit Organization Management, 1-10 employees
Free Trial
“Very easy to use email marketing tools”
Pros
EngageBay's email marketing and automation tools are very easy to use. Starting with the free plan gave us a great chance to try everything out before we paid for a subscription.
Cons
We'd like to have more template options that are designed specifically for fundraising and collecting donations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Free Trial
“A clear pipeline with fantastic support”
Pros
The pipeline view is so clear and simple and the automation makes sure we never miss a follow-up. Plus, their support team is fantastic and always ready to help.
Cons
I think having a native LinkedIn integration for finding new leads would make the platform even more powerful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“Simple & user-friendly pipeline management”
Pros
Managing our sales pipeline is simple and user friendly, so the whole team picked it up quickly. Plus our campaign performance has gotten much better thanks to the automated and segmented emails. We also love that the platform keeps getting new features without raising the price.
Cons
The layout takes a bit of time to learn initially. I would also really like to see more built-in connections with other apps we use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does EngageBay offer an API?
Yes, the software has an API available.
What language does EngageBay support?
The platform supports the English language.
What other apps does EngageBay integrate with?
EngageBay integrates with many third-party applications including Zapier, SendGrid, Xero Accounting Solutions, QuickBooks, and Stripe.
What types of pricing plans does EngageBay offer?
EngageBay offers four pricing plans, of which one plan is completely free: The Basic plan is for $14.99/user/month (paid yearly), the Growth plan is for $64.99/user/month, and the Pro plan is $119.99/user/month. Reach out to get your free customized EngageBay pricing quote.
Who are the typical users of EngageBay?
The typical users of EngageBay include marketing teams, sales teams, and customer support teams.
What level of support does EngageBay offer?
The platform offers a knowledge base, email, phone and live chat support.