EngageBay Reviews

“Simple and fast to get started

Pros

Getting started is simple and fast. Plus the forms are also highly adaptable to our specific needs.

Cons

I do not have many issues though it's expected that some advanced features require a paid plan.

“Solid and user-friendly modern CRM

Pros

As per me it is a solid, user-friendly CRM with a modern interface and powerful capabilities.

Cons

The one thing I dont like is that it takes a while for campaign statistics to refresh.

“very confusing and difficult platform

Pros

The support is reliable and the best thing is that we can actually book a call and speak with a real person.

Cons

I am unhappy with most things about the platform. It is not easy to use and the sales pipeline setup is completely confusing. The salesperson told me it worked like ActiveCampaign which I used for years but it is nothing like it and we have had constant problems. I regret signing a two-year contract and now feel stuck with it.

“fast and simple setup

Pros

Setup process was so simple as I had everything up and running in about half an hour. Overall it was incredibly fast.

Cons

The company sent too many promotional emails when I first signed up which was annoying.

“Affordable all-in-one platform

Pros

EngageBay is popular because it combines marketing, sales and customer service tools into one platform. It is also known for being more affordable than many competitors and for its easy-to-use design. The free plan is a big plus for small teams or new companies.

Cons

There is nothing that I count as a con.

“Fairly comprehensive system

Pros

This all in one system is very comprehensive and seems to offer more than most other platforms I come across.

Cons

I wish they offered a plan between Basic and Growth since the Basic plan is limited and the Growth plan is a big jump in price.

“The perfect tool for streamlining daily reporting

Pros

We needed a tool to streamline our daily reporting and this was the perfect find. We now use it successfully every single day.

Cons

Everything about it is very convenient for our sales team, so no complaints.

“A fantastic partner for someone new to CRMs

Pros

For my team members who were new to CRMs, this has been the perfect starting point. The user-friendly design gets them up to speed quickly, and even with the learning curve, the support team is always there to help. The automated scheduler has really helped us stay on top of our outreach.

Cons

Some limitations include a mandatory signature at the start of emails, occasional delays in broadcast sends and corporate emails often going to spam despite delivery guarantees.

“cost-effective CRM solution

Pros

It is a cost-effective, all in one CRM with powerful automation, an easy to use interface and a support team that gets back to us quickly.

Cons

There is limited options for advanced customization, some integrations could be better too and the mobile app needs improvement.

“Great tool with useful automation

Pros

It's is a great tool for my marketing and the automation features are particularly useful.

Cons

I dont have a least favorite thing about this platform as it is perfectly helping me with all my marketing requirements.

“Impressive flexibility for social media tasks

Pros

I am impressed by its flexibility for managing and simplifying all our social media tasks.

Cons

Honestly I cannot think of any downsides to mention. It works almost perfectly for everything I need to do.

“A broad yet easy feature set

Pros

The range of available features is very broad, yet they are surprisingly easy to learn.

Cons

I feel like the reporting features could be a bit more detailed and powerful.

“full-featured CRM for small teams

Pros

It's a full-featured CRM that works perfectly for small teams like ours, acting as a central hub for everything. The customer support is also really reliable.

Cons

Well I will share more feedback after we have used the system for a longer time.

“comprehensive yet budget-friendly system

Pros

The system is simple, pretty comprehensive and very easy to operate. I also find the price very budget-friendly.

Cons

Its a bit too easy to accidentally make errors when we are setting up automated email sequences.

“simple and direct forms

Pros

Creating forms is my favorite part because the process is so simple and direct.

Cons

The landing page editor needs more creative and modern design options.

“Very easy navigation

Pros

Navigating the CRM is very easy and I like that the whole system is exceptionally well-organized.

Cons

I dont have any issues or complaints about the CRM system.

“Easy to use with quick support

Pros

this platform is easy to use and the support team is quick to respond, no matter the time zone.

Cons

For the more advanced functions, we need help from the support team which can sometimes be difficult to get.

“An incredibly user-friendly platform

Pros

The platform is incredibly user-friendly and their support team is exceptional. I had a problem that was fixed in just a few minutes by a friendly and helpful agent. So I'd definitely recommend it to anyone who wants a smooth experience and great service.

Cons

One and only improvement I suggest is having more options for advanced customization. Other than that the platform is absolutely great!

“Feature-rich free CRM

Pros

From what I have seen, it is really difficult to find a free CRM and email tool that offers as many features as this one without costing a fortune.

Cons

Some sections of the interface could have been designed to be a little simpler to find our way around.

“Email tracking works perfectly

Pros

The email tracking works perfectly and does exactly what I needed.

Cons

I dont have any issues so far as everything functions exactly as advertised.