EngageBay Reviews

“A clean website with quick support

Pros

EngageBay website is clean and simple to navigate and the support team is very quick to help whenever I contact them.

Cons

The constant stream of automated follow-ups and emails can feel a bit overwhelming at times.

“Everything we need in one simple spot!!!

Pros

Everything we need is in one spot and getting it set up is incredibly simple and time savvy.

Cons

I feel like the per-user pricing can be a drawback but unfortunately that is just how most CRM systems are structured.

“user-friendly interface at a reasonable price

Pros

The user friendly interface is a major advantage which makes it simple to handle customer relationships without a difficult learning process. The reasonable price also makes it a great option for small and mid-sized companies.

Cons

The file upload limit feels a bit too low to me and I think increasing it would offer more flexibility for larger files and improve the overall experience.

“Complete and easy to use tool

Pros

It is a complete all in one platform that brings together CRM, email marketing, sales and support tools. It is also easy to use, even for people without a tech background and provides excellent value. The drag-and-drop email builder with automation is very handy and the support team is responsive and helpful. We can even create automated workflows to save time and easily track how our campaigns are performing.

Cons

Mastering some of the more advanced tools takes a little time. I would also like more flexibility when customizing reports and the mobile app could use more features. You might also encounter a minor bug occasionally, as with any software.

“A powerful and affordable all in one platform

Pros

This is a powerful and affordable all in one platform for small and medium businesses. It smoothly combines CRM, marketing and customer support tools. Also it is easy to use with strong automation, though the reporting could be more advanced. It even offers great value especially for small teams that plan to grow.

Cons

I am a big supporter of the platform and have not come across any negatives.

“overall helpful software

Pros

I really like the quick answers to my questions and the overall helpfulness with any issues I had.

Cons

Everything has been excellent and I genuinely cannot think of a single thing I did not like.

“Excellent beginner crm

Pros

As a beginner CRM, this is an excellent partner that provides many easy to use templates. Though it takes a little time to get accustomed to but with support from the team especially Charles, Bob and Mark, the process has been smooth. The automated meeting scheduler also helps us engage with leads proactively.

Cons

There are a few restrictions like the small space for a pre-header before the email template, occasional delays in sending email broadcasts and some messages not reaching corporate inboxes despite delivery guarantees.

“easy to use CRM

Pros

This CRM is genuinely easy to use and I'd recommend it to anyone.

Cons

I was not a fan of the user interface at first but it turned out to be very effective and efficient.

“An excellent resource for finding software

Pros

It is an excellent resource for finding software that is a perfect match for my business needs.

Cons

The website could be a bit more interactive and user-friendly but then again, I run a web design business, so I might be a little biased

“The ultimate all-in-one package

Pros

It is the ultimate all in one package. Their email marketing tool is currently my go-to partner because the features are unbeatable, great designs, pre-made templates, a landing page builder and so much more, all for a very reasonable price.

Cons

Everything is working well for me currently though the support service could be enhanced.

“feature-rich and simple

Pros

I really like all the available options like the booking scheduler and the various APIs, plus how simple everything is to use.

Cons

One thing I did not like is that the interface and help features are only available in English.

“incredibly fast onboarding

Pros

The onboarding process is so user-friendly, it is incredibly fast and easy and the landing page templates are just amazing.

Cons

I honestly cannot point to any part of the overall experience that I did not like.

“my whole team enjoys using it

Pros

I love everything about it. It is a pretty basic CRM that my team of five salespeople and I all enjoy using daily.

Cons

I really don't have much to complain about. It's pretty rare that I run into any issues with it.

“Confusing and glitchy platform

Pros

It brings together marketing automation, customer management and a support ticketing system in one place.

Cons

Nothing is simple to use. The platform has many glitches and confusing design choices and the ticket view is inconsistent, sometimes not displaying all the relevant results.

“A perfect and complete tool

Pros

As per me this is a perfect and complete platform for small and medium-sized companies. The way it blends sales, marketing and service tools is seamless and the cost is much more competitive than other CRM options out there.

Cons

While the reporting tools are sufficient for basic needs, I think they might not be powerful enough for companies that require complex data analysis.

“Quite a budget-friendly CRM choice

Pros

It's a much more budget-friendly choice compared to a lot of the other CRM software available.

Cons

Getting started requires a significant amount of time to learn the system.

“simple design and great scheduling

Pros

My favorite aspects are the programs simple design and the ability to schedule appointments directly through it.

Cons

It does not integrate with Apple Mail or the iCal calendar which I count as a major con.

“Cost-effective solution

Pros

We needed to reach a large email list and found this to be a cost-effective solution. It has a solid set of tools for running campaigns and tracking which emails are sent and opened.

Cons

It is missing a few advanced features that premium services have but for the price, I believe we got fantastic value.

“Simple setup

Pros

The setup was simple and the platform is easy to use. In my experience it is one of the best CRM systems I have tried.

Cons

My workload was not heavy enough to use all its features but I found it easy to browse through and explore its various functions.

“Powerful set of tools

Pros

You get a powerful set of tools for a very competitive price. Also the platform is so user friendly that even someone just starting out can use it effectively. Plus I was really impressed by how it brings everything together be it CRM, marketing automation, email campaigns and customer support that too all in one place.

Cons

We dont have as many advanced customization choices as we'd find with some top-tier CRM systems.