Overall Rating

4.6

430 Review(s)

Rating Distribution

5

star

(295)

4

star

(111)

3

star

(21)

2

star

(3)

1

star

Satisfaction Score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

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Excellent market tool, if you can afford it
Pros

HubSpot has everything I could want from top to bottom, it's literally a marketer's dream. The platform covers all aspects of marketing, from campaign creation to lead tracking, making it easy to manage everything in one place. The extensive toolkit includes email marketing, SEO tools, social media management, and analytics, allowing me to execute and monitor campaigns smoothly. Its integrated features help me handle every step of the customer journey, so I never feel like I'm missing a crucial tool. It really is a comprehensive marketing app that covers everything.

Cons

It was very, very expensive and integrating and syncing the database took a long time, involving several outside vendors and team members.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

Kristi

Health, Wellness and Fitness, 51-100 employees

Less than a year

January 2024

An amazing software but a bit overpriced
Pros

I see it like an all in one marketing solution for me. It offers both automation and personalization, which really makes marketing very easy.

Cons

The cost is not friendly for a young business. For new users, I think they should offer some basic training included with the subscription for free.

Ease of use

8

Value for money

5

Customer Support

8

Functionality

10

Patrick

Hospitality, 51-100 employees

Less than 6 months

January 2024

The app is very slow
Pros

I like the ability to automatically capture emails, calls, texts and messages and integrate them into the customers activity and profile.

Cons

It would be great if it could work in the background, as I cannot use other applications simultaneously. This is not a big problem but It would enhance my working efficiency.

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

JOCILENE

Apparel & Fashion, 1-10 employees

Less than 6 months

January 2024

Such an all-in-one marketing hub
Pros

I found file hosting and landing pages easy to set up and manage within a single system.

Cons

The initial set up was a bit hard. It took a bit of time for me to understand the software but it is ok as training was provided.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Caroline

Computer Software, 1-10 employees

More than a year

January 2024

Works well but there is room for improvement
Pros

It is simple to use and offers the best user experience one could ask for. It is highly adaptable. Segmenting email lists and audiences is very easy with filters. Its an excellent choice for lead nurturing and drip campaigns. I can easily start A/B testing different email marketing campaigns. Personalization within HubSpot is exceptional, which helps us engage our audience and improve email open rates. The integration with HubSpot CRM is great, and the reporting features help me make informed decisions.

Cons

Creating exceptional plans and altering existing formats in HubSpot is not very easy and requires HTML/CSS knowledge. The most frustrating aspect is the cost when you hit the limit for adding contacts, you are charged a huge amount. I also do not want to say it, but the customer service is not great.

Ease of use

10

Value for money

7

Customer Support

7

Functionality

7

Fikru

Environmental Services, 51-100 employees

Less than a year

January 2024

Saves a lot of time!
Pros

HubSpot Marketing Hub saves me time by organizing my daily tasks with follow-up reminders. I find it easy to customize templates and the customer service is good.

Cons

If I need additional features, I have to pay extra for them. Its something I don't really appreciate.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Karthik

Information Technology and Services, 11-50 employees

Less than a year

January 2024

The features are pretty interesting
Pros

The marketing shop is really the stand out feature for me. It provides a lot of options for getting the best marketing solutions.

Cons

I don't like having to pay for it.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Rashidat

Apparel & Fashion, 1-10 employees

Less than a year

January 2024

Email marketing made easier
Pros

There are many great features available in this tool. I really like the user friendly features available for email marketing success!

Cons

The initial setup was more challenging than I expected. I would have preferred more support for that.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

Joan

Education Management, 1-10 employees

Less than 6 months

January 2024

Great marketing automation software
Pros

This is an all-in-one marketing solution. I can find all the marketing solutions in one place in my package. Really good.

Cons

The pricing is a bit high. I think it is expensive and also missing some features that would truly make it complete.

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

Carla

Hospital & Health Care, 11-50 employees

More than a year

January 2024

One stop solution for CRM and marketing
Pros

I find it to be really easy-to-use and it integrates with other software efficiectly. Also, the marketing features are great for marketing success.

Cons

I dont have any issues with it, except that the cost is a bit high.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Anonymous

Not Specified, 11-50 employees

Less than 6 months

January 2024

Very reliable for marketing
Pros

HubSpot's workflow-based sales and marketing management features are truly incredible. It allows me to set up automated workflows that handle repetitive tasks like lead nurturing, follow-ups, and email sequences, saving me valuable time and ensuring no prospect falls through the cracks. I also appreciate the role-based access control feature, which lets me assign specific permissions to team members based on their roles. This ensures that everyone has access to the tools they need while maintaining data security and reducing unnecessary access. Also its ability to combine workflow automation with user-specific access settings is a game-changer for organized, efficient project management.

Cons

The only thing that bothered me is that this does not integrate well with other third-party solutions.

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

Mufaddal

Computer Software, 11-50 employees

Less than a year

January 2024

It works well when integrated with Salesforce
Pros

I really like the interface when its integrated with Salesforce. The lead generation features are also impressive.

Cons

For me, it was not very easy to set up this tool in the start. Also, launching it internally was not easy as well.

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

Anonymous

Not Specified, 500+ employees

Less than a year

January 2024

A fantastic app for marketing
Pros

Its a unique application that wonderfully supports users in marketing and management services.

Cons

I had difficulty finding it and sharing it with others.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Hanane

Marketing and Advertising, 1-10 employees

Less than a year

January 2024

Improves communication with the clients
Pros

HubSpot is an outstanding all-in-one marketing platform for me and my team. It really does a good job.

Cons

I think this is a fantastic marketing platform for keeping in touch with clients so I don't really have anything to complain about.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sadhan Kumar

Marketing and Advertising, 1-10 employees

Less than 6 months

January 2024

Comprehensive Marketing solution
Pros

Everything I need for my marketing efforts is available in HubSpot marketing hub. Whether it's scheduling emails or managing social media posts, I can do it all from one location. And I don't even need to exit the platform to access my analytics. It's the comprehensive solution I've been looking for in marketing, and it makes my job a lot easier.

Cons

One drawback is the lack of a universal calendar for emails and social media. I believe It would be incredibly useful to view all communications in one place and be able to filter by campaign type, like evergreen or new products, as well as by format, such as social, email, or blog.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Cassandra

Consumer Services, 51-100 employees

Less than a year

January 2024

Had a great experience using this software
Pros

The platform includes a user-friendly interface, integration options, lead management features, reporting and analytics tools, as well as customization possibilities. This really makes our work great.

Cons

Some challenges I have faced include limited customization options, concerns about pricing, a bit of difficulty understanding, restricted functionality without additional licenses, and difficulties with integration.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

wissal

Computer Software, 1-10 employees

Less than a year

December 2023

Powerful and effective but sometimes glitchy
Pros

The level of customization is remarkably detailed, nearly every aspect can be customized to fit my organization. It's easy to navigate and brings most business functions together on a centralized dashboard.

Cons

The platform can be a bit glitchy at times, which leads to minor bugs and occasional outages that require manual fixes and can affect data accuracy.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

Annika

Financial Services, 11-50 employees

More than a year

December 2023

Property management got easier
Pros

This tool is incredibly valuable for our company, helping us connect with leads and efficiently respond to their questions about our services.

Cons

I find that the occasional logouts that require an authenticator which can disrupt my workflow.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

Elizabeth

Real Estate, 11-50 employees

Less than a year

December 2023

A game changer for me- Amazing CRM software
Pros

Locating contacts and tracking customer interactions is a breeze. The pipeline feature simplifies my tasks, allowing me to quickly find specific deals. Additionally, the data logging and direct emailing features through HubSpot really enhance my workflow and efficiency.

Cons

There's sometimes an issue with auto-logging emails from Outlook even when I'm logged into HubSpot, which can cause some problems.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

Dawn

Construction, 51-100 employees

Less than a year

December 2023

I could choose HubSpote again
Pros

Customizable workflows enable spreadsheet registration and timed email sending.

Cons

Some features are complex, making operations challenging.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Uziel

Health, Wellness and Fitness, 11-50 employees

More than a year

December 2023

Great for less complex operations
Pros

It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.

Cons

Integrations can be limiting and complex to configure for specific business cases.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Andrea

Information Technology and Services, 51-100 employees

Less than a year

December 2023

From marketing to sales, everything you need to run a business
Pros

HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.

Cons

HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Dylan

Computer Software, 11-50 employees

More than a year

December 2023

Great for Lead Mangement
Pros

Lead management and a 660-degree view, along with insights into effective campaigns, are valuable. Sales Pro greatly aids consistent follow-ups.

Cons

Integration with Salesforce for the sales process is appreciated.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Rachel

Computer Software, 1-10 employees

Less than a year

December 2023

Incredible CRM
Pros

It's the best CRM for marketing work, offering seamless functionalities, easy setup of workflows and emails, pipeline management, automation creation, and robust customization. The customer support is outstanding, always quick and helpful.

Cons

Overall, a very positive experience with HubSpot CRM, with no specific cons noted.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Anonymous

Not Specified, 51-100 employees

More than a year

December 2023

Hubstpot Tracking Tool
Pros

Email tracking is a highly appreciated service for us to monitor email opens.

Cons

Email tracking accuracy is at around 75%, leaving room for improvement.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

Brandon

Staffing and Recruiting, 1-10 employees

More than a year

December 2023

HubSpot CRM Review
Pros

It's considered the premier software for Revenue Operations.

Cons

No cons identified regarding HubSpot CRM at the moment.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

Brendan

Computer Software, 51-100 employees

Less than a year

December 2023

Hubspot Review
Pros

HubSpot's ease of use and user-friendly interface stand out positively.

Cons

An add-on link might retain personal emails if not removed properly.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Rebecca

Consumer Goods, 51-100 employees

Less than a year

December 2023

Very user friendly
Pros

It enables me to quickly monitor my sales and performance.

Cons

Exporting functions might require an admin account, creating limitations.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Laura

Construction, 51-100 employees

Less than 6 months

December 2023

Great CRM for education institutions
Pros

It's an all-in-one tool for customer communication, from prospects to customer support, with exceptional segmentation and email campaign delivery.

Cons

Learning all tools can be slow, but HubSpot Academy materials help consolidate resources.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Filip

Higher Education, 1-10 employees

More than a year

December 2023

HubSpot CRM review
Pros

HubSpot CRM's user-friendly interface centralizes all our sales information, making it easy for our sales and customer service teams to manage leads and customer follow-ups.

Cons

Customizability, while offering versatility, could be overwhelming with numerous options.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Bolortuya

Computer Software, 11-50 employees

More than a year

December 2023

Real Estate and CRM
Pros

In the Real Estate realm, managing a network of contacts is crucial. The basic paid version, which is not expensive, effectively fulfills this requirement, while even the free version manages up to 1000 contacts.

Cons

The learning curve initially steepens but becomes advantageous as users harness functionalities.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

Diego

Real Estate, 11-50 employees

More than a year

December 2023

Good, can be better
Pros

It's user-friendly with nice features like an email signature.

Cons

Interface improvements and updates are needed for enhanced usability.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

Victor

Real Estate, 1-10 employees

December 2023

HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.
Pros

Its user-friendly interface and seamless integration with other HubSpot tools simplify the management and nurturing of my customer relationships.

Cons

More customization options for reports and dashboards are desired.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Paula

Automotive, 11-50 employees

Less than 6 months

December 2023

Great for Big Teams
Pros

It offers comprehensive lead captures and contact management features.

Cons

The uniform look across pages makes navigation confusing initially.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

Aleesha

Financial Services, 1-10 employees

More than a year

December 2023

Great Value
Pros

It's loaded with profession-relevant features.

Cons

Integration with Outlook slows down the computer.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Reginald

Real Estate, 1-10 employees

Less than 6 months

December 2023

Great Saas as long as the integrity of the data is maintained.
Pros

A feature for checking and flagging contacts not communicated with in the last 6-6 months.

Cons

Adding contacts before making calls from HubSpot CRM is a requirement.

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Lydia

Information Technology and Services, 51-100 employees

Less than a year

December 2023

User friendly and comprehensive CRM
Pros

HubSpot is a user-friendly and budget-friendly solution, covering the customer journey comprehensively. It offers diverse functionalities and integration options, making it an attractive choice for businesses aiming for accessibility, affordability, and holistic customer lifecycle management.

Cons

While lacking flexibility, HubSpot offers substantial functionality with some workarounds.

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

Jonas

Computer Software, 1-10 employees

More than a year

December 2023

Solid Email and Marketing Tool
Pros

It provides a comprehensive marketing solution encompassing all the necessary tools. The creation of campaigns and navigation is intuitive especially for beginners.

Cons

The lack of language support and the inability to create custom unsubscribe pages and customer-specific pages can be limiting.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

Anonymous

Not Specified, 11-50 employees

Less than 6 months

December 2023

More than just email marketing
Pros

HubSpot Marketing Hub offers a holistic environment that aids in the development of email marketing. The unbeatable ease of use in its graphical user interface is remarkable.

Cons

While the advanced GUI for composing emails can lead to misuse it is important to maintain a simple layout to ensure compatibility across different devices. However some tools in HubSpot Marketing Hub may tempt users to adopt complex and cluttered solutions.

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

Simone

Internet, 1-10 employees

Less than 6 months

December 2023

HubSpot Marketing Hub makes it easy to manage my marketing tasks in one place.
Pros

The email marketing features and social media management tools are highly appreciated.

Cons

The reporting and analytics functionality could benefit from being more user-friendly and customizable.

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

Lorenzo

Law Practice, 11-50 employees

More than a year

December 2023

A Great Resource
Pros

Its comprehensiveness and ability to store and log vast amounts of information are truly impressive.

Cons

Honestly I have no negative feedback to provide at this point!

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Corley

Education Management, 51-100 employees

Less than 6 months

December 2023

HubSpot Marketing Hub has been a game-changer for managing my email campaigns and social media content.
Pros

Marketers consider it essential due to its user-friendly interface and seamless integration with other tools. It has significantly streamlined my marketing efforts.

Cons

Occasionally navigating the reporting functions can be challenging and there is a desire for more advanced customization options for email templates.

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

Alicia

Automotive, 11-50 employees

More than a year

December 2023

Positive reviews
Pros

What stood out to me the most was its user-friendliness and its role as the ultimate hub for me.

Cons

Assistance is needed in resolving customer-related issues. Please address this concern.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Merouane

Accounting, 101-500 employees

More than a year

December 2023

the Best Software of 3033
Pros

I value its user-friendly interface and the seamless integration of diverse marketing tools on a single platform.

Cons

The easy-to-use platform and HubSpot's beautifully designed product make me appreciate everything about HubSpot.

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

Kouadio

Animation, 1-10 employees

Less than a year

December 2023

Managing all Sales stuff
Pros

It simplifies contact organization and management. Building automated workflows is straightforward. The software is user-friendly suitable for everyone. It also offers 34/7 customer support. I highly recommend it to those seeking all-in-one sales software.

Cons

They are continually improving their features and I haven't encountered any issues so far.

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

Roja

Education Management, 11-50 employees

Less than 6 months

December 2023

Hubspot's all-in-one marketing is my best thing about it.
Pros

HubSpot stands out from the rest with its all-in-one marketing platform. The interface is incredibly user-friendly allowing you to accomplish any task within HubSpot.

Cons

It seems that some features and updates become outdated and are not as up-to-date as those in other software.

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

Shalom

Marketing and Advertising, 1-10 employees

More than a year

December 2023

Useful and easy for preparing landing pages
Pros

We utilize it for creating landing pages on our website. I also used it in my previous role and its ease of learning and usage is remarkable.

Cons

Initially I found it a bit challenging to grant permissions to other users but apart from that it is a useful tool.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Anonymous

Not Specified, 1-10 employees

Less than a year

December 2023

Easy combination of marketing and reliable sales data
Pros

What I find most appealing is the ease of verifying the impact of marketing failures on sales and the acquisition of valuable customers.

Cons

The cost for using broader contact databases especially for email marketing may be high.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Sylwia

Business Supplies and Equipment, 11-50 employees

More than a year

December 2023

Great tool
Pros

The platform is incredibly user-friendly and enables me to quickly and easily capture the data I need.

Cons

Exporting to Excel is limited to only administrators which is critical to my role.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Laura

Construction, 51-100 employees

Less than a year

December 2023

I wish I found HubSpot sooner.
Pros

I'm currently using the software's free trial and I'm definitely planning to make a purchase. It has made marketing so easy! It eliminated all the guesswork and is easy to comprehend and follow. Oh and let's not forget about HubSpot Academy! There are countless learning opportunities available. It took me just 10 minutes after signing up to decide that I'll be purchasing it. I'm loving marketing again!

Cons

I haven't encountered any drawbacks yet. I am keeping a close eye but I must say I am thoroughly impressed so far!

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Angela

Construction, 1-10 employees

December 2023