HubSpot CRM Software Reviews
Overall Rating
4.6
430 Review(s)
Rating Distribution
5
(295)
4
(111)
3
(21)
2
(3)
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.6
430 Review(s)
Rating Distribution
5
(295)
4
(111)
3
(21)
2
(3)
1
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Filters
Ratings
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Time Used
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Excellent market tool, if you can afford it
Excellent market tool, if you can afford it
Pros
HubSpot has everything I could want from top to bottom, it's literally a marketer's dream. The platform covers all aspects of marketing, from campaign creation to lead tracking, making it easy to manage everything in one place. The extensive toolkit includes email marketing, SEO tools, social media management, and analytics, allowing me to execute and monitor campaigns smoothly. Its integrated features help me handle every step of the customer journey, so I never feel like I'm missing a crucial tool. It really is a comprehensive marketing app that covers everything.
Cons
It was very, very expensive and integrating and syncing the database took a long time, involving several outside vendors and team members.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Kristi
Health, Wellness and Fitness, 51-100 employees
Less than a year
January 2024
An amazing software but a bit overpriced
An amazing software but a bit overpriced
Pros
I see it like an all in one marketing solution for me. It offers both automation and personalization, which really makes marketing very easy.
Cons
The cost is not friendly for a young business. For new users, I think they should offer some basic training included with the subscription for free.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
10
Patrick
Hospitality, 51-100 employees
Less than 6 months
January 2024
The app is very slow
The app is very slow
Pros
I like the ability to automatically capture emails, calls, texts and messages and integrate them into the customers activity and profile.
Cons
It would be great if it could work in the background, as I cannot use other applications simultaneously. This is not a big problem but It would enhance my working efficiency.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
JOCILENE
Apparel & Fashion, 1-10 employees
Less than 6 months
January 2024
Such an all-in-one marketing hub
Such an all-in-one marketing hub
Pros
I found file hosting and landing pages easy to set up and manage within a single system.
Cons
The initial set up was a bit hard. It took a bit of time for me to understand the software but it is ok as training was provided.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caroline
Computer Software, 1-10 employees
More than a year
January 2024
Works well but there is room for improvement
Works well but there is room for improvement
Pros
It is simple to use and offers the best user experience one could ask for. It is highly adaptable. Segmenting email lists and audiences is very easy with filters. Its an excellent choice for lead nurturing and drip campaigns. I can easily start A/B testing different email marketing campaigns. Personalization within HubSpot is exceptional, which helps us engage our audience and improve email open rates. The integration with HubSpot CRM is great, and the reporting features help me make informed decisions.
Cons
Creating exceptional plans and altering existing formats in HubSpot is not very easy and requires HTML/CSS knowledge. The most frustrating aspect is the cost when you hit the limit for adding contacts, you are charged a huge amount. I also do not want to say it, but the customer service is not great.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
Fikru
Environmental Services, 51-100 employees
Less than a year
January 2024
Saves a lot of time!
Saves a lot of time!
Pros
HubSpot Marketing Hub saves me time by organizing my daily tasks with follow-up reminders. I find it easy to customize templates and the customer service is good.
Cons
If I need additional features, I have to pay extra for them. Its something I don't really appreciate.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Karthik
Information Technology and Services, 11-50 employees
Less than a year
January 2024
The features are pretty interesting
The features are pretty interesting
Pros
The marketing shop is really the stand out feature for me. It provides a lot of options for getting the best marketing solutions.
Cons
I don't like having to pay for it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Rashidat
Apparel & Fashion, 1-10 employees
Less than a year
January 2024
Email marketing made easier
Email marketing made easier
Pros
There are many great features available in this tool. I really like the user friendly features available for email marketing success!
Cons
The initial setup was more challenging than I expected. I would have preferred more support for that.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Joan
Education Management, 1-10 employees
Less than 6 months
January 2024
Great marketing automation software
Great marketing automation software
Pros
This is an all-in-one marketing solution. I can find all the marketing solutions in one place in my package. Really good.
Cons
The pricing is a bit high. I think it is expensive and also missing some features that would truly make it complete.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Carla
Hospital & Health Care, 11-50 employees
More than a year
January 2024
One stop solution for CRM and marketing
One stop solution for CRM and marketing
Pros
I find it to be really easy-to-use and it integrates with other software efficiectly. Also, the marketing features are great for marketing success.
Cons
I dont have any issues with it, except that the cost is a bit high.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than 6 months
January 2024
Very reliable for marketing
Very reliable for marketing
Pros
HubSpot's workflow-based sales and marketing management features are truly incredible. It allows me to set up automated workflows that handle repetitive tasks like lead nurturing, follow-ups, and email sequences, saving me valuable time and ensuring no prospect falls through the cracks. I also appreciate the role-based access control feature, which lets me assign specific permissions to team members based on their roles. This ensures that everyone has access to the tools they need while maintaining data security and reducing unnecessary access. Also its ability to combine workflow automation with user-specific access settings is a game-changer for organized, efficient project management.
Cons
The only thing that bothered me is that this does not integrate well with other third-party solutions.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Mufaddal
Computer Software, 11-50 employees
Less than a year
January 2024
It works well when integrated with Salesforce
It works well when integrated with Salesforce
Pros
I really like the interface when its integrated with Salesforce. The lead generation features are also impressive.
Cons
For me, it was not very easy to set up this tool in the start. Also, launching it internally was not easy as well.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Anonymous
Not Specified, 500+ employees
Less than a year
January 2024
A fantastic app for marketing
A fantastic app for marketing
Pros
Its a unique application that wonderfully supports users in marketing and management services.
Cons
I had difficulty finding it and sharing it with others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanane
Marketing and Advertising, 1-10 employees
Less than a year
January 2024
Improves communication with the clients
Improves communication with the clients
Pros
HubSpot is an outstanding all-in-one marketing platform for me and my team. It really does a good job.
Cons
I think this is a fantastic marketing platform for keeping in touch with clients so I don't really have anything to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sadhan Kumar
Marketing and Advertising, 1-10 employees
Less than 6 months
January 2024
Comprehensive Marketing solution
Comprehensive Marketing solution
Pros
Everything I need for my marketing efforts is available in HubSpot marketing hub. Whether it's scheduling emails or managing social media posts, I can do it all from one location. And I don't even need to exit the platform to access my analytics. It's the comprehensive solution I've been looking for in marketing, and it makes my job a lot easier.
Cons
One drawback is the lack of a universal calendar for emails and social media. I believe It would be incredibly useful to view all communications in one place and be able to filter by campaign type, like evergreen or new products, as well as by format, such as social, email, or blog.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cassandra
Consumer Services, 51-100 employees
Less than a year
January 2024
Had a great experience using this software
Had a great experience using this software
Pros
The platform includes a user-friendly interface, integration options, lead management features, reporting and analytics tools, as well as customization possibilities. This really makes our work great.
Cons
Some challenges I have faced include limited customization options, concerns about pricing, a bit of difficulty understanding, restricted functionality without additional licenses, and difficulties with integration.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
wissal
Computer Software, 1-10 employees
Less than a year
December 2023
Powerful and effective but sometimes glitchy
Powerful and effective but sometimes glitchy
Pros
The level of customization is remarkably detailed, nearly every aspect can be customized to fit my organization. It's easy to navigate and brings most business functions together on a centralized dashboard.
Cons
The platform can be a bit glitchy at times, which leads to minor bugs and occasional outages that require manual fixes and can affect data accuracy.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Annika
Financial Services, 11-50 employees
More than a year
December 2023
Property management got easier
Property management got easier
Pros
This tool is incredibly valuable for our company, helping us connect with leads and efficiently respond to their questions about our services.
Cons
I find that the occasional logouts that require an authenticator which can disrupt my workflow.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Elizabeth
Real Estate, 11-50 employees
Less than a year
December 2023
A game changer for me- Amazing CRM software
A game changer for me- Amazing CRM software
Pros
Locating contacts and tracking customer interactions is a breeze. The pipeline feature simplifies my tasks, allowing me to quickly find specific deals. Additionally, the data logging and direct emailing features through HubSpot really enhance my workflow and efficiency.
Cons
There's sometimes an issue with auto-logging emails from Outlook even when I'm logged into HubSpot, which can cause some problems.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Dawn
Construction, 51-100 employees
Less than a year
December 2023
I could choose HubSpote again
I could choose HubSpote again
Pros
Customizable workflows enable spreadsheet registration and timed email sending.
Cons
Some features are complex, making operations challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Uziel
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Great for less complex operations
Great for less complex operations
Pros
It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.
Cons
Integrations can be limiting and complex to configure for specific business cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrea
Information Technology and Services, 51-100 employees
Less than a year
December 2023
From marketing to sales, everything you need to run a business
From marketing to sales, everything you need to run a business
Pros
HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.
Cons
HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dylan
Computer Software, 11-50 employees
More than a year
December 2023
Great for Lead Mangement
Great for Lead Mangement
Pros
Lead management and a 660-degree view, along with insights into effective campaigns, are valuable. Sales Pro greatly aids consistent follow-ups.
Cons
Integration with Salesforce for the sales process is appreciated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Computer Software, 1-10 employees
Less than a year
December 2023
Incredible CRM
Incredible CRM
Pros
It's the best CRM for marketing work, offering seamless functionalities, easy setup of workflows and emails, pipeline management, automation creation, and robust customization. The customer support is outstanding, always quick and helpful.
Cons
Overall, a very positive experience with HubSpot CRM, with no specific cons noted.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
December 2023
Hubstpot Tracking Tool
Hubstpot Tracking Tool
Pros
Email tracking is a highly appreciated service for us to monitor email opens.
Cons
Email tracking accuracy is at around 75%, leaving room for improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Brandon
Staffing and Recruiting, 1-10 employees
More than a year
December 2023
HubSpot CRM Review
HubSpot CRM Review
Pros
It's considered the premier software for Revenue Operations.
Cons
No cons identified regarding HubSpot CRM at the moment.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brendan
Computer Software, 51-100 employees
Less than a year
December 2023
Hubspot Review
Hubspot Review
Pros
HubSpot's ease of use and user-friendly interface stand out positively.
Cons
An add-on link might retain personal emails if not removed properly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Rebecca
Consumer Goods, 51-100 employees
Less than a year
December 2023
Very user friendly
Very user friendly
Pros
It enables me to quickly monitor my sales and performance.
Cons
Exporting functions might require an admin account, creating limitations.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than 6 months
December 2023
Great CRM for education institutions
Great CRM for education institutions
Pros
It's an all-in-one tool for customer communication, from prospects to customer support, with exceptional segmentation and email campaign delivery.
Cons
Learning all tools can be slow, but HubSpot Academy materials help consolidate resources.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Filip
Higher Education, 1-10 employees
More than a year
December 2023
HubSpot CRM review
HubSpot CRM review
Pros
HubSpot CRM's user-friendly interface centralizes all our sales information, making it easy for our sales and customer service teams to manage leads and customer follow-ups.
Cons
Customizability, while offering versatility, could be overwhelming with numerous options.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Bolortuya
Computer Software, 11-50 employees
More than a year
December 2023
Real Estate and CRM
Real Estate and CRM
Pros
In the Real Estate realm, managing a network of contacts is crucial. The basic paid version, which is not expensive, effectively fulfills this requirement, while even the free version manages up to 1000 contacts.
Cons
The learning curve initially steepens but becomes advantageous as users harness functionalities.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Diego
Real Estate, 11-50 employees
More than a year
December 2023
Good, can be better
Good, can be better
Pros
It's user-friendly with nice features like an email signature.
Cons
Interface improvements and updates are needed for enhanced usability.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Victor
Real Estate, 1-10 employees
December 2023
HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.
HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.
Pros
Its user-friendly interface and seamless integration with other HubSpot tools simplify the management and nurturing of my customer relationships.
Cons
More customization options for reports and dashboards are desired.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Paula
Automotive, 11-50 employees
Less than 6 months
December 2023
Great for Big Teams
Great for Big Teams
Pros
It offers comprehensive lead captures and contact management features.
Cons
The uniform look across pages makes navigation confusing initially.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Aleesha
Financial Services, 1-10 employees
More than a year
December 2023
Great Value
Great Value
Pros
It's loaded with profession-relevant features.
Cons
Integration with Outlook slows down the computer.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Reginald
Real Estate, 1-10 employees
Less than 6 months
December 2023
Great Saas as long as the integrity of the data is maintained.
Great Saas as long as the integrity of the data is maintained.
Pros
A feature for checking and flagging contacts not communicated with in the last 6-6 months.
Cons
Adding contacts before making calls from HubSpot CRM is a requirement.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lydia
Information Technology and Services, 51-100 employees
Less than a year
December 2023
User friendly and comprehensive CRM
User friendly and comprehensive CRM
Pros
HubSpot is a user-friendly and budget-friendly solution, covering the customer journey comprehensively. It offers diverse functionalities and integration options, making it an attractive choice for businesses aiming for accessibility, affordability, and holistic customer lifecycle management.
Cons
While lacking flexibility, HubSpot offers substantial functionality with some workarounds.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Jonas
Computer Software, 1-10 employees
More than a year
December 2023
Solid Email and Marketing Tool
Solid Email and Marketing Tool
Pros
It provides a comprehensive marketing solution encompassing all the necessary tools. The creation of campaigns and navigation is intuitive especially for beginners.
Cons
The lack of language support and the inability to create custom unsubscribe pages and customer-specific pages can be limiting.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
4
Anonymous
Not Specified, 11-50 employees
Less than 6 months
December 2023
More than just email marketing
More than just email marketing
Pros
HubSpot Marketing Hub offers a holistic environment that aids in the development of email marketing. The unbeatable ease of use in its graphical user interface is remarkable.
Cons
While the advanced GUI for composing emails can lead to misuse it is important to maintain a simple layout to ensure compatibility across different devices. However some tools in HubSpot Marketing Hub may tempt users to adopt complex and cluttered solutions.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Simone
Internet, 1-10 employees
Less than 6 months
December 2023
HubSpot Marketing Hub makes it easy to manage my marketing tasks in one place.
HubSpot Marketing Hub makes it easy to manage my marketing tasks in one place.
Pros
The email marketing features and social media management tools are highly appreciated.
Cons
The reporting and analytics functionality could benefit from being more user-friendly and customizable.
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Lorenzo
Law Practice, 11-50 employees
More than a year
December 2023
A Great Resource
A Great Resource
Pros
Its comprehensiveness and ability to store and log vast amounts of information are truly impressive.
Cons
Honestly I have no negative feedback to provide at this point!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Corley
Education Management, 51-100 employees
Less than 6 months
December 2023
HubSpot Marketing Hub has been a game-changer for managing my email campaigns and social media content.
HubSpot Marketing Hub has been a game-changer for managing my email campaigns and social media content.
Pros
Marketers consider it essential due to its user-friendly interface and seamless integration with other tools. It has significantly streamlined my marketing efforts.
Cons
Occasionally navigating the reporting functions can be challenging and there is a desire for more advanced customization options for email templates.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Alicia
Automotive, 11-50 employees
More than a year
December 2023
Positive reviews
Positive reviews
Pros
What stood out to me the most was its user-friendliness and its role as the ultimate hub for me.
Cons
Assistance is needed in resolving customer-related issues. Please address this concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Merouane
Accounting, 101-500 employees
More than a year
December 2023
the Best Software of 3033
the Best Software of 3033
Pros
I value its user-friendly interface and the seamless integration of diverse marketing tools on a single platform.
Cons
The easy-to-use platform and HubSpot's beautifully designed product make me appreciate everything about HubSpot.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Kouadio
Animation, 1-10 employees
Less than a year
December 2023
Managing all Sales stuff
Managing all Sales stuff
Pros
It simplifies contact organization and management. Building automated workflows is straightforward. The software is user-friendly suitable for everyone. It also offers 34/7 customer support. I highly recommend it to those seeking all-in-one sales software.
Cons
They are continually improving their features and I haven't encountered any issues so far.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Roja
Education Management, 11-50 employees
Less than 6 months
December 2023
Hubspot's all-in-one marketing is my best thing about it.
Hubspot's all-in-one marketing is my best thing about it.
Pros
HubSpot stands out from the rest with its all-in-one marketing platform. The interface is incredibly user-friendly allowing you to accomplish any task within HubSpot.
Cons
It seems that some features and updates become outdated and are not as up-to-date as those in other software.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Shalom
Marketing and Advertising, 1-10 employees
More than a year
December 2023
Useful and easy for preparing landing pages
Useful and easy for preparing landing pages
Pros
We utilize it for creating landing pages on our website. I also used it in my previous role and its ease of learning and usage is remarkable.
Cons
Initially I found it a bit challenging to grant permissions to other users but apart from that it is a useful tool.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
December 2023
Easy combination of marketing and reliable sales data
Easy combination of marketing and reliable sales data
Pros
What I find most appealing is the ease of verifying the impact of marketing failures on sales and the acquisition of valuable customers.
Cons
The cost for using broader contact databases especially for email marketing may be high.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sylwia
Business Supplies and Equipment, 11-50 employees
More than a year
December 2023
Great tool
Great tool
Pros
The platform is incredibly user-friendly and enables me to quickly and easily capture the data I need.
Cons
Exporting to Excel is limited to only administrators which is critical to my role.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than a year
December 2023
I wish I found HubSpot sooner.
I wish I found HubSpot sooner.
Pros
I'm currently using the software's free trial and I'm definitely planning to make a purchase. It has made marketing so easy! It eliminated all the guesswork and is easy to comprehend and follow. Oh and let's not forget about HubSpot Academy! There are countless learning opportunities available. It took me just 10 minutes after signing up to decide that I'll be purchasing it. I'm loving marketing again!
Cons
I haven't encountered any drawbacks yet. I am keeping a close eye but I must say I am thoroughly impressed so far!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Angela
Construction, 1-10 employees
December 2023
Filters
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Excellent market tool, if you can afford it
Excellent market tool, if you can afford it
Pros
HubSpot has everything I could want from top to bottom, it's literally a marketer's dream. The platform covers all aspects of marketing, from campaign creation to lead tracking, making it easy to manage everything in one place. The extensive toolkit includes email marketing, SEO tools, social media management, and analytics, allowing me to execute and monitor campaigns smoothly. Its integrated features help me handle every step of the customer journey, so I never feel like I'm missing a crucial tool. It really is a comprehensive marketing app that covers everything.
Cons
It was very, very expensive and integrating and syncing the database took a long time, involving several outside vendors and team members.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Kristi
Health, Wellness and Fitness, 51-100 employees
Less than a year
January 2024
An amazing software but a bit overpriced
An amazing software but a bit overpriced
Pros
I see it like an all in one marketing solution for me. It offers both automation and personalization, which really makes marketing very easy.
Cons
The cost is not friendly for a young business. For new users, I think they should offer some basic training included with the subscription for free.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
10
Patrick
Hospitality, 51-100 employees
Less than 6 months
January 2024
The app is very slow
The app is very slow
Pros
I like the ability to automatically capture emails, calls, texts and messages and integrate them into the customers activity and profile.
Cons
It would be great if it could work in the background, as I cannot use other applications simultaneously. This is not a big problem but It would enhance my working efficiency.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
JOCILENE
Apparel & Fashion, 1-10 employees
Less than 6 months
January 2024
Such an all-in-one marketing hub
Such an all-in-one marketing hub
Pros
I found file hosting and landing pages easy to set up and manage within a single system.
Cons
The initial set up was a bit hard. It took a bit of time for me to understand the software but it is ok as training was provided.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caroline
Computer Software, 1-10 employees
More than a year
January 2024
Works well but there is room for improvement
Works well but there is room for improvement
Pros
It is simple to use and offers the best user experience one could ask for. It is highly adaptable. Segmenting email lists and audiences is very easy with filters. Its an excellent choice for lead nurturing and drip campaigns. I can easily start A/B testing different email marketing campaigns. Personalization within HubSpot is exceptional, which helps us engage our audience and improve email open rates. The integration with HubSpot CRM is great, and the reporting features help me make informed decisions.
Cons
Creating exceptional plans and altering existing formats in HubSpot is not very easy and requires HTML/CSS knowledge. The most frustrating aspect is the cost when you hit the limit for adding contacts, you are charged a huge amount. I also do not want to say it, but the customer service is not great.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
Fikru
Environmental Services, 51-100 employees
Less than a year
January 2024
Saves a lot of time!
Saves a lot of time!
Pros
HubSpot Marketing Hub saves me time by organizing my daily tasks with follow-up reminders. I find it easy to customize templates and the customer service is good.
Cons
If I need additional features, I have to pay extra for them. Its something I don't really appreciate.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Karthik
Information Technology and Services, 11-50 employees
Less than a year
January 2024
The features are pretty interesting
The features are pretty interesting
Pros
The marketing shop is really the stand out feature for me. It provides a lot of options for getting the best marketing solutions.
Cons
I don't like having to pay for it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Rashidat
Apparel & Fashion, 1-10 employees
Less than a year
January 2024
Email marketing made easier
Email marketing made easier
Pros
There are many great features available in this tool. I really like the user friendly features available for email marketing success!
Cons
The initial setup was more challenging than I expected. I would have preferred more support for that.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Joan
Education Management, 1-10 employees
Less than 6 months
January 2024
Great marketing automation software
Great marketing automation software
Pros
This is an all-in-one marketing solution. I can find all the marketing solutions in one place in my package. Really good.
Cons
The pricing is a bit high. I think it is expensive and also missing some features that would truly make it complete.
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Carla
Hospital & Health Care, 11-50 employees
More than a year
January 2024
One stop solution for CRM and marketing
One stop solution for CRM and marketing
Pros
I find it to be really easy-to-use and it integrates with other software efficiectly. Also, the marketing features are great for marketing success.
Cons
I dont have any issues with it, except that the cost is a bit high.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than 6 months
January 2024
Very reliable for marketing
Very reliable for marketing
Pros
HubSpot's workflow-based sales and marketing management features are truly incredible. It allows me to set up automated workflows that handle repetitive tasks like lead nurturing, follow-ups, and email sequences, saving me valuable time and ensuring no prospect falls through the cracks. I also appreciate the role-based access control feature, which lets me assign specific permissions to team members based on their roles. This ensures that everyone has access to the tools they need while maintaining data security and reducing unnecessary access. Also its ability to combine workflow automation with user-specific access settings is a game-changer for organized, efficient project management.
Cons
The only thing that bothered me is that this does not integrate well with other third-party solutions.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Mufaddal
Computer Software, 11-50 employees
Less than a year
January 2024
It works well when integrated with Salesforce
It works well when integrated with Salesforce
Pros
I really like the interface when its integrated with Salesforce. The lead generation features are also impressive.
Cons
For me, it was not very easy to set up this tool in the start. Also, launching it internally was not easy as well.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Anonymous
Not Specified, 500+ employees
Less than a year
January 2024
A fantastic app for marketing
A fantastic app for marketing
Pros
Its a unique application that wonderfully supports users in marketing and management services.
Cons
I had difficulty finding it and sharing it with others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanane
Marketing and Advertising, 1-10 employees
Less than a year
January 2024
Improves communication with the clients
Improves communication with the clients
Pros
HubSpot is an outstanding all-in-one marketing platform for me and my team. It really does a good job.
Cons
I think this is a fantastic marketing platform for keeping in touch with clients so I don't really have anything to complain about.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sadhan Kumar
Marketing and Advertising, 1-10 employees
Less than 6 months
January 2024
Comprehensive Marketing solution
Comprehensive Marketing solution
Pros
Everything I need for my marketing efforts is available in HubSpot marketing hub. Whether it's scheduling emails or managing social media posts, I can do it all from one location. And I don't even need to exit the platform to access my analytics. It's the comprehensive solution I've been looking for in marketing, and it makes my job a lot easier.
Cons
One drawback is the lack of a universal calendar for emails and social media. I believe It would be incredibly useful to view all communications in one place and be able to filter by campaign type, like evergreen or new products, as well as by format, such as social, email, or blog.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cassandra
Consumer Services, 51-100 employees
Less than a year
January 2024
Had a great experience using this software
Had a great experience using this software
Pros
The platform includes a user-friendly interface, integration options, lead management features, reporting and analytics tools, as well as customization possibilities. This really makes our work great.
Cons
Some challenges I have faced include limited customization options, concerns about pricing, a bit of difficulty understanding, restricted functionality without additional licenses, and difficulties with integration.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
wissal
Computer Software, 1-10 employees
Less than a year
December 2023
Powerful and effective but sometimes glitchy
Powerful and effective but sometimes glitchy
Pros
The level of customization is remarkably detailed, nearly every aspect can be customized to fit my organization. It's easy to navigate and brings most business functions together on a centralized dashboard.
Cons
The platform can be a bit glitchy at times, which leads to minor bugs and occasional outages that require manual fixes and can affect data accuracy.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Annika
Financial Services, 11-50 employees
More than a year
December 2023
Property management got easier
Property management got easier
Pros
This tool is incredibly valuable for our company, helping us connect with leads and efficiently respond to their questions about our services.
Cons
I find that the occasional logouts that require an authenticator which can disrupt my workflow.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Elizabeth
Real Estate, 11-50 employees
Less than a year
December 2023
A game changer for me- Amazing CRM software
A game changer for me- Amazing CRM software
Pros
Locating contacts and tracking customer interactions is a breeze. The pipeline feature simplifies my tasks, allowing me to quickly find specific deals. Additionally, the data logging and direct emailing features through HubSpot really enhance my workflow and efficiency.
Cons
There's sometimes an issue with auto-logging emails from Outlook even when I'm logged into HubSpot, which can cause some problems.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Dawn
Construction, 51-100 employees
Less than a year
December 2023
I could choose HubSpote again
I could choose HubSpote again
Pros
Customizable workflows enable spreadsheet registration and timed email sending.
Cons
Some features are complex, making operations challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Uziel
Health, Wellness and Fitness, 11-50 employees
More than a year
December 2023
Great for less complex operations
Great for less complex operations
Pros
It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.
Cons
Integrations can be limiting and complex to configure for specific business cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Andrea
Information Technology and Services, 51-100 employees
Less than a year
December 2023
From marketing to sales, everything you need to run a business
From marketing to sales, everything you need to run a business
Pros
HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.
Cons
HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Dylan
Computer Software, 11-50 employees
More than a year
December 2023
Great for Lead Mangement
Great for Lead Mangement
Pros
Lead management and a 660-degree view, along with insights into effective campaigns, are valuable. Sales Pro greatly aids consistent follow-ups.
Cons
Integration with Salesforce for the sales process is appreciated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Computer Software, 1-10 employees
Less than a year
December 2023
Incredible CRM
Incredible CRM
Pros
It's the best CRM for marketing work, offering seamless functionalities, easy setup of workflows and emails, pipeline management, automation creation, and robust customization. The customer support is outstanding, always quick and helpful.
Cons
Overall, a very positive experience with HubSpot CRM, with no specific cons noted.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
December 2023
Hubstpot Tracking Tool
Hubstpot Tracking Tool
Pros
Email tracking is a highly appreciated service for us to monitor email opens.
Cons
Email tracking accuracy is at around 75%, leaving room for improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Brandon
Staffing and Recruiting, 1-10 employees
More than a year
December 2023
HubSpot CRM Review
HubSpot CRM Review
Pros
It's considered the premier software for Revenue Operations.
Cons
No cons identified regarding HubSpot CRM at the moment.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brendan
Computer Software, 51-100 employees
Less than a year
December 2023
Hubspot Review
Hubspot Review
Pros
HubSpot's ease of use and user-friendly interface stand out positively.
Cons
An add-on link might retain personal emails if not removed properly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Rebecca
Consumer Goods, 51-100 employees
Less than a year
December 2023
Very user friendly
Very user friendly
Pros
It enables me to quickly monitor my sales and performance.
Cons
Exporting functions might require an admin account, creating limitations.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than 6 months
December 2023
Great CRM for education institutions
Great CRM for education institutions
Pros
It's an all-in-one tool for customer communication, from prospects to customer support, with exceptional segmentation and email campaign delivery.
Cons
Learning all tools can be slow, but HubSpot Academy materials help consolidate resources.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Filip
Higher Education, 1-10 employees
More than a year
December 2023
HubSpot CRM review
HubSpot CRM review
Pros
HubSpot CRM's user-friendly interface centralizes all our sales information, making it easy for our sales and customer service teams to manage leads and customer follow-ups.
Cons
Customizability, while offering versatility, could be overwhelming with numerous options.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Bolortuya
Computer Software, 11-50 employees
More than a year
December 2023
Real Estate and CRM
Real Estate and CRM
Pros
In the Real Estate realm, managing a network of contacts is crucial. The basic paid version, which is not expensive, effectively fulfills this requirement, while even the free version manages up to 1000 contacts.
Cons
The learning curve initially steepens but becomes advantageous as users harness functionalities.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Diego
Real Estate, 11-50 employees
More than a year
December 2023
Good, can be better
Good, can be better
Pros
It's user-friendly with nice features like an email signature.
Cons
Interface improvements and updates are needed for enhanced usability.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Victor
Real Estate, 1-10 employees
December 2023
HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.
HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.
Pros
Its user-friendly interface and seamless integration with other HubSpot tools simplify the management and nurturing of my customer relationships.
Cons
More customization options for reports and dashboards are desired.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Paula
Automotive, 11-50 employees
Less than 6 months
December 2023
Great for Big Teams
Great for Big Teams
Pros
It offers comprehensive lead captures and contact management features.
Cons
The uniform look across pages makes navigation confusing initially.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Aleesha
Financial Services, 1-10 employees
More than a year
December 2023
Great Value
Great Value
Pros
It's loaded with profession-relevant features.
Cons
Integration with Outlook slows down the computer.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Reginald
Real Estate, 1-10 employees
Less than 6 months
December 2023
Great Saas as long as the integrity of the data is maintained.
Great Saas as long as the integrity of the data is maintained.
Pros
A feature for checking and flagging contacts not communicated with in the last 6-6 months.
Cons
Adding contacts before making calls from HubSpot CRM is a requirement.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lydia
Information Technology and Services, 51-100 employees
Less than a year
December 2023
User friendly and comprehensive CRM
User friendly and comprehensive CRM
Pros
HubSpot is a user-friendly and budget-friendly solution, covering the customer journey comprehensively. It offers diverse functionalities and integration options, making it an attractive choice for businesses aiming for accessibility, affordability, and holistic customer lifecycle management.
Cons
While lacking flexibility, HubSpot offers substantial functionality with some workarounds.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Jonas
Computer Software, 1-10 employees
More than a year
December 2023
Solid Email and Marketing Tool
Solid Email and Marketing Tool
Pros
It provides a comprehensive marketing solution encompassing all the necessary tools. The creation of campaigns and navigation is intuitive especially for beginners.
Cons
The lack of language support and the inability to create custom unsubscribe pages and customer-specific pages can be limiting.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
4
Anonymous
Not Specified, 11-50 employees
Less than 6 months
December 2023
More than just email marketing
More than just email marketing
Pros
HubSpot Marketing Hub offers a holistic environment that aids in the development of email marketing. The unbeatable ease of use in its graphical user interface is remarkable.
Cons
While the advanced GUI for composing emails can lead to misuse it is important to maintain a simple layout to ensure compatibility across different devices. However some tools in HubSpot Marketing Hub may tempt users to adopt complex and cluttered solutions.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Simone
Internet, 1-10 employees
Less than 6 months
December 2023
HubSpot Marketing Hub makes it easy to manage my marketing tasks in one place.
HubSpot Marketing Hub makes it easy to manage my marketing tasks in one place.
Pros
The email marketing features and social media management tools are highly appreciated.
Cons
The reporting and analytics functionality could benefit from being more user-friendly and customizable.
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Lorenzo
Law Practice, 11-50 employees
More than a year
December 2023
A Great Resource
A Great Resource
Pros
Its comprehensiveness and ability to store and log vast amounts of information are truly impressive.
Cons
Honestly I have no negative feedback to provide at this point!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Corley
Education Management, 51-100 employees
Less than 6 months
December 2023
HubSpot Marketing Hub has been a game-changer for managing my email campaigns and social media content.
HubSpot Marketing Hub has been a game-changer for managing my email campaigns and social media content.
Pros
Marketers consider it essential due to its user-friendly interface and seamless integration with other tools. It has significantly streamlined my marketing efforts.
Cons
Occasionally navigating the reporting functions can be challenging and there is a desire for more advanced customization options for email templates.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Alicia
Automotive, 11-50 employees
More than a year
December 2023
Positive reviews
Positive reviews
Pros
What stood out to me the most was its user-friendliness and its role as the ultimate hub for me.
Cons
Assistance is needed in resolving customer-related issues. Please address this concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Merouane
Accounting, 101-500 employees
More than a year
December 2023
the Best Software of 3033
the Best Software of 3033
Pros
I value its user-friendly interface and the seamless integration of diverse marketing tools on a single platform.
Cons
The easy-to-use platform and HubSpot's beautifully designed product make me appreciate everything about HubSpot.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Kouadio
Animation, 1-10 employees
Less than a year
December 2023
Managing all Sales stuff
Managing all Sales stuff
Pros
It simplifies contact organization and management. Building automated workflows is straightforward. The software is user-friendly suitable for everyone. It also offers 34/7 customer support. I highly recommend it to those seeking all-in-one sales software.
Cons
They are continually improving their features and I haven't encountered any issues so far.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Roja
Education Management, 11-50 employees
Less than 6 months
December 2023
Hubspot's all-in-one marketing is my best thing about it.
Hubspot's all-in-one marketing is my best thing about it.
Pros
HubSpot stands out from the rest with its all-in-one marketing platform. The interface is incredibly user-friendly allowing you to accomplish any task within HubSpot.
Cons
It seems that some features and updates become outdated and are not as up-to-date as those in other software.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Shalom
Marketing and Advertising, 1-10 employees
More than a year
December 2023
Useful and easy for preparing landing pages
Useful and easy for preparing landing pages
Pros
We utilize it for creating landing pages on our website. I also used it in my previous role and its ease of learning and usage is remarkable.
Cons
Initially I found it a bit challenging to grant permissions to other users but apart from that it is a useful tool.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
December 2023
Easy combination of marketing and reliable sales data
Easy combination of marketing and reliable sales data
Pros
What I find most appealing is the ease of verifying the impact of marketing failures on sales and the acquisition of valuable customers.
Cons
The cost for using broader contact databases especially for email marketing may be high.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sylwia
Business Supplies and Equipment, 11-50 employees
More than a year
December 2023
Great tool
Great tool
Pros
The platform is incredibly user-friendly and enables me to quickly and easily capture the data I need.
Cons
Exporting to Excel is limited to only administrators which is critical to my role.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Laura
Construction, 51-100 employees
Less than a year
December 2023
I wish I found HubSpot sooner.
I wish I found HubSpot sooner.
Pros
I'm currently using the software's free trial and I'm definitely planning to make a purchase. It has made marketing so easy! It eliminated all the guesswork and is easy to comprehend and follow. Oh and let's not forget about HubSpot Academy! There are countless learning opportunities available. It took me just 10 minutes after signing up to decide that I'll be purchasing it. I'm loving marketing again!
Cons
I haven't encountered any drawbacks yet. I am keeping a close eye but I must say I am thoroughly impressed so far!
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Angela
Construction, 1-10 employees
December 2023