Kaitlyn
Human Resources, 500+ employees
More than a year
“HubSpot review”
Pros
Users appreciate HubSpot Marketing Hub's comprehensive set of features offering functionalities like email marketing social media management lead generation analytics and more. Its allinone platform streamlines marketing efforts effectively.
Cons
Reporting and analytics capabilities could be more robust and customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Luciana
Management Consulting, 11-50 employees
Less than 6 months
“How to simplify your marketing management”
Pros
The tool is found very easy to use and helpful.
Cons
At the moment I haven't found any difficulties or problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Edward
Computer Software, 1-10 employees
More than a year
“Watch for high prices as you grow”
Pros
A flexible, high-quality product that offers significant value, especially at lower price points.
Cons
Pricing increases significantly with business growth, making future choices daunting.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Melissa
Architecture & Planning, 1-10 employees
More than a year
“Great for Contacts and Leads”
Pros
It simplifies tracking clients and potential leads and facilitates communication and updates across multiple team members.
Cons
Costs seem high for a small client base and few users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Nicolas
Information Services, 1-10 employees
More than a year
“CRM easy to use!”
Pros
The pipeline view and interconnecting contacts with companies and deals are standout features, offering a clear market vision and unified sales information. Its customization and ease of use are noteworthy.
Cons
Workflows and automatic contact enrichment could be enhanced.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Frusquin
Information Technology and Services, 1-10 employees
“I use it without problem”
Pros
HubSpot is practical, easy to use for monitoring purposes, and frequently introduces interesting new features.
Cons
No disadvantages in the software, but the price is considered high.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, N/A employees
Less than 6 months
“HubSpot, a Sales Persons Best Friend”
Pros
HubSpot significantly aided our team in lead organization, pipeline tracking, and forecasting monthly progress. Its history tracking with leads facilitated follow-ups and sales cycle management.
Cons
Overall satisfaction with HubSpot's offerings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
julia
Health, Wellness and Fitness, 1-10 employees
More than a year
“Love the Email Management system!”
Pros
Its simplicity in creating, sending and managing email marketing campaigns is notable.
Cons
Desire for more email creation customization options.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 51-100 employees
More than a year
“Nice CRM - For big compagnies”
Pros
The CRM encompasses a wide range of needs with all the necessary features.
Cons
The myriad of features may overwhelm users.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Simran
Internet, 51-100 employees
Less than a year
“Good Product”
Pros
It has robust features for lead tracking and pipeline management.
Cons
Simplification and training time could be improved.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Caitlin
Logistics and Supply Chain, 11-50 employees
Less than 6 months
“HubSpot”
Pros
Its ease of use and clear interface make it simple to oversee all current leads.
Cons
Some features were unavailable, causing uncertainty about their potential assistance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 51-100 employees
More than a year
“HubSpot punches above it's weight class, but still has a ways to go to compete with Salesforce”
Pros
HubSpot constantly introduces new features and appears to be increasingly competitive in the mid-market, particularly against Salesforce.
Cons
Quality consistency in third-party integrations varies.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
David
Broadcast Media, 1-10 employees
Less than 6 months
“Confusing choices, all costly”
Pros
Deployment was challenging and expensive in our business environment.
Cons
Confusing module packages make selecting the right options challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Francisca
Information Technology and Services, 11-50 employees
More than a year
“Amazing CRM”
Pros
It significantly improved our ability to track email exchanges with customers, especially when team members were unavailable or on leave.
Cons
Issues with the Gmail app, including logouts and difficulty tracking long chains of emails.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 51-100 employees
More than a year
“Good tool for smaller companies, even in B2C”
Pros
It worked seamlessly for us in a B2C setting, offering easy navigation and usage.
Cons
Analytical functionalities and support quality could be better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Louisa
Computer Software, 11-50 employees
More than a year
“Amazing CRM”
Pros
Transitioning to HubSpot CRM has been a great move for us. While it offers a variety of features that might seem overwhelming initially, the HubSpot team efficiently clarifies any queries, which is a stark contrast to our past experiences where getting help wasn't straightforward.
Cons
Minor improvements desired, such as the option to select multiple contacts simultaneously for improved workflow efficiency. Overall, a positive experience with HubSpot CRM
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, N/A employees
More than a year
“Great CRM but poor reporting”
Pros
I appreciate the simplicity of use. The UX and UI are excellent, and their integration with third-party apps is commendable.
Cons
The reporting of the data are poor. It is very difficult to set it up and understand them in order to generate real business insights.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Juan
Marketing and Advertising, 500+ employees
More than a year
“The best and essential tool to boost your online business”
Pros
HubSpot has enabled us to automate repetitive tasks like sending emails, scheduling social media posts, and segmenting contacts. Its built-in tool helps manage contacts efficiently, provides valuable metrics and analysis, aiding data-driven decisions in evaluating marketing and sales strategies.
Cons
Despite being a robust platform, HubSpot may have certain limitations in terms of customization and specific adaptation to the needs of some companies, the cost and the value that HubSpot can bring to your company before choosing a plan Take advantage of the analysis tools to Continuously improve your marketing and sales strategies.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
FARHEEN
Retail, 1-10 employees
“A reasonable software for marketing”
Pros
The simplicity of HubSpot CRM makes marketing strategies easy to grasp.
Cons
Prices are my main concern but if the targeting market is good there are benefit there
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
CHARLES BOAMPONG
Computer Software, 11-50 employees
More than a year
“Modern CRM for Profitable Business”
Pros
Its user-friendly interface simplifies navigation and adoption for users.
Cons
Some of the advanced features have a learning curve for users who are new to the platform.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10