HubSpot CRM Software

HubSpot CRM Software Reviews

Claimed

Claimed

Total 2576 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

N

Nicholas

Spire Digital, 51-100 employees

3.0
August 2019

It’s OKAY!

Pros

It is user-friendly and does the things we require it to do like email marketing, social media management etc.

Cons

The analytics are not that great, basically, it is terrible. HubSpot has been really hard for us to integrate with Google Analytics. Their naming structures are a bit old-fashioned.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

M

Michelle

i7 Marketing, 11-50 employees

4.0
August 2019

Does all that you’ll need.

Pros

We use this tool mainly for email marketing and it serves well. Once the template has been built, it becomes a lot easier for anyone to start creating new emails. I like the way it works with the lists, it keeps narrowing the list with only active users, which improves the open rate. It is easy to read reports and analytics. It basically gets the work done.

Cons

The format doesn’t seem to be the same on email as it is shown on the template, so that’s kind of weird. Making changes to the template can sometimes be such a pain when you select a specific template with specific options, but you want to add more. For that, you would have to go back and select another template that might fulfill your requirements.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

R

Riley

Carex Consulting Group, 11-50 employees

5.0
August 2019

HubSpot

Pros

The social media software of HubSpot is really great. It is easy to use and can be used for your sales needs, marketing etc. It is easy to fit in your schedule and manage things with it. It helps in planning advance posts. I don’t really have to stress anymore about my posts and what time to post for my audience. It has been a great help. This tool is amazing.

Cons

The website was a bit tricky to navigate through. I started using their free trial version just to test out the tool, and to my shock I was quite impressed by it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

K

Krystal

Princess Towers inc, 51-100 employees

5.0
August 2019

Impressive system.

Pros

My experience with this system has been great, and I would definitely use it again in the future. The software is easy to use and easy to navigate through. It is easy to find things on it. It has many great features that are a great help.

Cons

Sometimes it feels kind of outdated, as there might be a few things you would want, and it won’t have it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

EM

El Mehdi

MDL Trade Group, 1-10 employees

3.0
August 2019

Review

Pros

This system is user-friendly. It is also well updated. I do use this system a lot in a day.

Cons

Customer support isn’t great, or my experience with them wasn’t great. They are not satisfying at all. With this tool, I had to repeat a lot of my tasks over and over again, which was basically something that I did not like at all.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

Y

Yana

Netpeak, 500+ employees

5.0
July 2019

Useful Marketing Tool.

Pros

Hubspot is an ideal tool for marketing tasks. Configuring the CRM can be a bit difficult, but it is quite easy to use. It has many great features to promote projects. They have their own service to reduce links. It is able to conduct analytics as well.

Cons

I do not use this tool to create publications as its post editor seems a bit awkward to me, and I generally don’t feel much comfortable working with social networks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

G

Gabrielle

DigitalOcean, 500+ employees

5.0
July 2019

One of the popular marketing tool

Pros

It has all the functionalities that any other popular marketing tool has. They’re more of an email marketing tool. However, hubspot makes integrating multichannel marketing into marketing strategies easier than any other marketing tool.

Cons

Hubspot marketing automation is not as popular as Marketo or any other popular tool if you need it for email marketing only. This is my opinion about it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

C

Chris

General Woodcraft Inc, 11-50 employees

5.0
July 2019

Works great for us.

Pros

Hubspot made things a lot easier for us, and due to hubspot our company has tripled in size. We are a small company, and don’t have much marketing staff or resources, but with this tool, we’ve now become relevant. This tool does a lot of the work for us. We use it for lead development, lead management, email blasts, tracking web pages, blogs etc. Our web traffic increased in the first year of using hubspot. It is an effective and efficient tool. The support team is awesome as well. Helped us learn the tool.

Cons

There’s a learning curve to it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

H

Haley

Nextfly, 11-50 employees

3.0
July 2019

Review

Pros

It is a great tool for email marketing. It keeps all the information and data in one place, which makes things easier. Their email tracking features are helpful.

Cons

It’s not quite user-friendly. Navigating through the system is a tad bit tricky.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

P

Priya

Ohana Software, 1-10 employees

5.0
July 2019

Organized

Pros

The major pro for me was to have a contact log. It keeps track of all the contacts and the interactions. All contacts are stored in an organized manner which makes searching and looking for them easier and saves a lot of our time.

Cons

It’s a complicated tool when you initially use it and figuring how it works takes a little while. Once you’re through the learning and figuring part, it gets all good.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Cathy

Independent Business Development Specialist/Consultant, 1-10 employees

4.0
July 2019

Hubspot

Pros

The plus point about it is that we’re gaining customers. Whenever we put in the URL, it automatically adds all the information, which is something I like. The layout is pretty great, and it is easy to use as well. The integrations are great.

Cons

There are sections in this system that do not interact with each other the way I would want them to. The deals do not connect with the contacts of a certain company on its own.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A

Anne

Magnitude, 1-10 employees

4.0
July 2019

Great tool

Pros

This has been a great experience for me. I got to learn a lot about marketing. I literally enjoyed managing and tracking all my clients. Sending out emails was a great experience itself. It provides you with all the statistics, which helped us know what to do and keep on improving our strategies and tactics.

Cons

They need to improve their tracking of duplicate clients. They could also improve the visual appearance of the software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

A

Amanda

ASVAB Tutoring, 1-10 employees

3.0
July 2019

Very overwhelming

Pros

It provides with a lot of ease when it comes to marketing. It is quite resourceful. Helps a lot in lead development and lead management. It is good to use it. It is efficient, as it saves a lot of time.

Cons

It is overwhelming. It has a lot of features that you might want to use, but before that you’ve got to learn how to use it, and the process of learning it requires a lot of reading through.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

7

A

Austin

PP, 101-500 employees

5.0
June 2019

Automates everything

Pros

This tool is really amazing. It is easy to use, and it automates nearly everything in the marketing world. I would recommend this tool to everyone who want to make their lives easier by automating the marketing procedures. This is the best.

Cons

The monthly price of this product seems to be a bit high and doesn’t really justify, although it has made my life a lot easier, so I would continue using this product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K

Kristine

Petron Corporation, 500+ employees

5.0
May 2019

Very useful.

Pros

Their cloud-based platform is really great, make things easily accessible through any device and from anywhere. It incorporates each and every device that I’ve come across. It is a very useful tool. You can test things and make changes to fix them. It is great for a business that ever growing and changing. The client involvement seems really amazing.

Cons

I found an issue with the format refreshing, frequently it keeps refreshing and pushes through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

sofie

ByLayer, 1-10 employees

4.0
May 2019

Great tool!

Pros

The interface is quite user-friendly. It is simple and easy to use. They do offer a 7-day trial period which I think is enough for anyone to test out its functionalities and make a decision whether to go with it or not.

Cons

They have a 12-month contract to get started with it, and the monthly fee doesn’t seem quite reasonable to me. For technical support you have to pay an extra fee to them, these are a few reasons why I decided not to continue with this product.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7