HubSpot CRM Software

HubSpot CRM Software Reviews

Claimed

Claimed

Total 2576 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

John

Commercial Real Estate, 500+ employees

More than a year

5.0
January 2023

Overall and excellent tool for task automation for sales or marketing

Pros

The user experience is simple and intuitive.

Cons

I can't think of anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Karo

Information Technology and Services, 11-50 employees

More than a year

5.0
January 2023

A Life-saver for small marketing teams with big to-do lists

Pros

As a marketer having a centralized platform like HubSpot is a game-changer. It eliminates the need to juggle multiple tools and allows me to efficiently track and manage everything in one place. The exhaustive documentation exceptional support and abundant resources available have been invaluable in my marketing endeavors. HubSpot truly delivers a comprehensive and top-notch experience.

Cons

HubSpot is highly user-friendly but occasionally feels restrictive with unexpected limitations. However none of these limitations have been dealbreakers so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
January 2023

Vety good Integrated (CRM) marketing tool

Pros

Valuable and surpasses expectations delivering exceptional results.

Cons

One of the downsides of HubSpot is its rapid increase in cost and the contracts lack flexibility.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H

Hazem

Military, 1-10 employees

More than a year

4.0
January 2023

I loved my experience on HubSpot

Pros

The free option provides a great starting point including a Free CRM tool live chat chatbot functionality email marketing features excellent A/B testing segmentation options and analytics. The platform also offers fantastic templates for websites emails and landing pages.

Cons

The higher-level plans can be expensive and certain aspects might seem complicated initially.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

D

Dharmik

Information Technology and Services, 11-50 employees

Less than a year

5.0
January 2023

Best ever CRM to make your sales journey easy

Pros

Seamless integration with various tools and software.

Cons

Occasionally there is a delay in loading data but other than that no issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sarfaraz

E-Learning, 500+ employees

Less than a year

4.0
January 2023

Must Have Digital Marketing Tool

Pros

HubSpot Marketing Hub is an invaluable asset for marketing departments offering advanced capabilities to optimize finances and operations. The sleek dashboard stands out as a remarkable feature providing real-time insights into all operations. It offers a clear overview of lead generation performance and campaign launches. Additionally HubSpot provides comprehensive analytics on lead sources and enables the creation of personalized customer journeys for different target audiences. Ultimately HubSpot is the ultimate all-in-one platform for marketers looking to improve ROI and maximize team efficiency.

Cons

One of the aspects that I liked the least about HubSpot Marketing Hub software was the navigation experience when moving across different pages and accessing various features. The software's interface lacked an intuitive design and user flow making it difficult to locate specific tools or settings. Additionally bridging elements from one page to another proved to be a significant challenge resulting in frustration for some users. To exacerbate the issue customer service did not effectively address inquiries regarding navigation difficulties. Allocating more resources to enhance the user experience would greatly benefit HubSpot in the long run and improve customer satisfaction with the software.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

S

Subash

Computer & Network Security, 1-10 employees

5.0
January 2023

A robust and complete marketing automation tool HubSpot Marketing Hub provides a variety of functio

Pros

HubSpot Marketing Hub is a robust and comprehensive marketing automation platform that offers a wide range of capabilities to attract retain and delight customers. With features for social media email marketing content management SEO and more it provides a complete solution. One of its notable advantages is its ability to seamlessly integrate with various tools and systems including CRM e-commerce platforms and analytics tools. This allows organizations to effectively monitor and analyze customer data across multiple channels leading to enhanced ROI and informed marketing strategies.

Cons

Another remarkable feature of the platform is its user-friendly layout which allows marketers of all skill levels to quickly learn and utilize it. To further assist customers in maximizing the platform's potential HubSpot offers a wide range of tools and support including tutorials webinars and a community forum.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

I

Inna

Arts and Crafts, 1-10 employees

Less than a year

5.0
January 2023

Course and marketing education

Pros

We are extremely satisfied with this software. Our entire staff has taken several free courses and the teachers have been attentive and helpful. The customer service is efficient and I would definitely recommend it and use it again in the future.

Cons

We are satisfied with the overall performance in general.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V

Vasanti

Transportation/Trucking/Railroad, 11-50 employees

More than a year

4.0
January 2023

Great for keeping track of leads over time

Pros

The task feature is the one I use the most. I begin my days by checking the assigned tasks and it's straightforward and easy to keep track of them.

Cons

The organization of lists and contact leads can be a bit chaotic. Duplicate entries can cause confusion when multiple people input information. Additionally I faced issues with email tracking not functioning correctly for automatic notifications. The problem was never resolved and it's unclear if it was my laptop or HubSpot at fault.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AJ

Anne J

Information Technology and Services, 500+ employees

More than a year

4.0
January 2023

HubSpot Marketing Hub a good Marketing Tool

Pros

HubSpot's user-friendly interface and its ability to simplify email and social media marketing are what I appreciate the most. The platform provides valuable insights on customer acquisition and retention through different channels. The Marketing Core feature facilitates the development of traffic generation and conversion strategies.

Cons

I believe HubSpot lacks some crucial social media features that would enhance its functionality. For instance the inability to add a custom thumbnail to a meeting link page makes it look unprofessional when shared on LinkedIn. Furthermore there is limited room for personalization in email templates and the quality of landing pages and templates is subpar. Basic web metrics also fall short and there are difficulties in distributing templates to others. Additionally several interface issues within HubSpot need to be addressed and resolved.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

K

Kibuuka

Building Materials, 51-100 employees

Less than 6 months

5.0
January 2023

Professional email marketing platform

Pros

HubSpot Marketing Hub is incredibly user-friendly with beautiful email templates that can be customized to create stunning emails. I particularly like the additional elements that allow for CSS customization to meet specific requirements.

Cons

To maximize the software's ROI expertise in professional email marketing is necessary although there are resources available to improve.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Ashutosh

Marketing and Advertising, 1-10 employees

Less than a year

4.0
January 2023

A comprehensive marketing platform for a spicy price

Pros

While the platform as a whole is powerful the learning curve can be overwhelming and confusing at times.

Cons

The UX/UI is not well-optimized when there are numerous elements on a single page. It can feel overwhelming and users may not want to navigate through an ocean of options to find what they need.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

L

LeAnne

Management Consulting, 1-10 employees

Less than a year

4.0
January 2023

HubSpot Can Quickly Get You Organized

Pros

The most impactful aspect of HubSpot was its seamless ability to import and organize email contacts and associated notes. The accessibility from both desktop and mobile devices greatly benefited my team enabling them to efficiently prepare for meetings. Additionally the flexibility to create lists without disrupting the core contact information proved invaluable when executing diverse campaigns.

Cons

HubSpot tends to require users to upgrade to different plans as is common in many businesses. However it can be frustrating when a promoted feature is only available with an upgrade and this information is often hidden in the fine print. It would be more helpful if HubSpot clearly indicated which plans include specific features allowing users to quickly decide whether to upgrade or not. Otherwise valuable time is wasted trying to utilize a feature before realizing it is not part of the current HubSpot plan.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
January 2023

Hubspot is your hub for everything under marketing

Pros

It serves as a comprehensive solution for all marketing tasks and projects.

Cons

The software may be challenging for entry-level users to understand and utilize.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Bjorn

Information Technology and Services, 1-10 employees

Less than a year

5.0
January 2023

Good all-in-one solution for Marketeers

Pros

The omni-channel marketing automation feature is user-friendly and significantly reduces time spent on setup.

Cons

The pricing increases significantly as the number of contacts grows. Competitors offer more favorable pricing options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

5.0
January 2023

Experience Review for HubSpot Marketing Hub

Pros

The product delivers exceptional performance addressing marketing analytics and reporting challenges. It effectively aids in lead management enhances overall business performance and improves productivity. It also streamlines the management of inquiries.

Cons

No issues found regarding product efficiency performance quality or execution effectiveness.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Marialuisa

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2023

The go-to opts tool depending on client needs

Pros

It offers a wide range of features that cater to various client needs. However the transition from a basic system to the pro level might be cost-prohibitive for smaller businesses.

Cons

The cost and the substantial price jump from the starter to pro level.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

10

R

Rouf

Marketing and Advertising, 101-500 employees

More than a year

5.0
January 2023

A Marketing Powerhouse

Pros

In my experience HubSpot is one of the most impressive marketing tools available. It supports email marketing social media scheduling and ad campaign management. Additionally it seamlessly handles contact management and enables personalized communication.

Cons

I have yet to come across any drawbacks or cons.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

J

Jason

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2023

HubSpot is your all in one solution for managing your customers and processes

Pros

The user-friendly and informative nature of HubSpot makes it a perfect fit for our agency which values inbound methods.

Cons

If I had to mention something I didn't like it would probably be the cost. However the software becomes worthwhile when fully utilized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Kajilum

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2023

HubSpot Marketing Hub Review

Pros

My experience with this software has been truly remarkable. It provides amazing features that significantly boost productivity for marketers.

Cons

Customer support should improve in terms of response time to customer queries.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10