Icertis Reviews

“Powerful authoring and search

Pros

The authoring and search features are amazing. Whether I'm in Procurement, Legal, or Commercial Management, I can quickly locate key risks and deliverables. The AI features coming soon for vendor contract reviews will be a game-changer. Legacy contract review is so much easier now because I can just run a report instead of digging through old documents.

Cons

The contract approval workflows can become overly granular in my experience if not carefully designed. I've seen multiple loops and excessive approvals when stakeholders don't delegate authority and the email notifications can feel overwhelming. I also noticed that the tool doesn't fix broken approval processes on its own and can end up replicating existing inefficiencies if implementation isn't handled properly.

“Automated modular clauses

Pros

The automated modular clauses feature is a huge time-saver for me.

Cons

The amount of manual effort required to input contracts stands out to me and I believe stronger AI-driven automation could significantly improve this area.

“clause comparison and version control

Pros

One of my favorite things is the clause comparison and deviation tool. In some regions, Legal departments still review contracts manually which slows things down. Using this tool speeds up contract authoring. The ready-made templates and version control with QR codes make the signing process safer and faster for everyone involved.

Cons

As this was my first time purchasing a contract management system, I haven't yet identified any real downsides, since so far the flexibility of the platform has accommodated all our needs.

“Stable and customizable system

Pros

I like that I can correct rules on the fly and handle third-party updates without disrupting the system. It's very stable and customizable and I can make modifications based on user feedback quickly which boosts adoption.

Cons

One limitation I've noticed is the relatively weak e-signature integration compared to the overall strength of the tool and I'd also like bulk uploads to be much easier to manage.

“Tracked contracts made easy

Pros

I like that everything is tracked in one place and that contracts are easy to monitor concisely.

Cons

Some parts of the system are difficult for me to work with requiring too many clicks to complete simple actions and updating attributes or defined terms often feels unnecessarily time-consuming.

“Transformative cloud-based tool

Pros

Since implementing this platform in July 2019, it's completely transformed our CLM process. From raising requests to legal review and contract execution, the tool handles it all. It's a cloud-based system that efficiently manages agreements, obligations and the entire contract lifecycle. Audit trails, centralized repositories and obligation tracking make governance and accountability much easier. Overall it's a great and powerful system.

Cons

Pricing is another concern For me as the base product and the cost of new functionality should be more competitive with market standards.

“Well-designed dashboard interface

Pros

The dashboard interface is well-designed in my opinion and it makes critical data points easy to see instantly. It simplifies the contracting process and allows our team to perform better. Plus, the support staff is responsive and resolves problems quickly.

Cons

The platform feels somewhat restrictive when it comes to providing internal Tier 1 and Tier 2 support and I've found that relying on the vendor's support services becomes almost necessary.

“invaluable customer support

Pros

For my team having customer support like Ninad available to assist whenever needed has been invaluable.

Cons

What stands out to me is the limited customization available to support different customers, along with the frequent signature issues I've experienced with Adobe integration.

“centralized contract management

Pros

Having all contracts in one central location is extremely convenient. The workflow for initiating contracts removes the guesswork that comes from sending documents back and forth via email. I can see exactly where a contract is in the process at any time, no more uncertainty.

Cons

The user interface leaves a lot to be desired in my opinion as it feels glitchy and tough for a modern SaaS application and adds unnecessary learning friction.

“Simplified contract process

Pros

Managing my contract process has become much easier and more user-friendly.

Cons

At the moment I can't comment much since we are not yet fully in the implementation phase.

“Reliable document repository

Pros

Accountability, document flow history and acting as a document repository are key features I rely on.

Cons

I've noticed that upgrades are not automatically made available to our organization which can be frustrating.

“single contract source but UI is not simple

Pros

I also appreciate having a single source of truth for all contracts. Every review cycle, including exception approvals and reasons, is recorded. The way the clause library and metadata are implemented is impressive.

Cons

From my usage the UI is not very simple and certain terminology can be confusing for non-legal users. I also feel there's a need for more out-of-the-box reports like basic turnaround time metrics, a stronger implementation team led by a business analyst and more flexible licensing options.

“effective contract review system

Pros

The system enables effective contract reviews while it provides my team with full visibility, accountability and ownership.

Cons

One thing I find lacking is the inability to compare different contract versions directly within the system.

“Minimizing risk with analytics

Pros

I find it easy to use with comprehensive capabilities for minimizing risk, leveraging compliance and generating analytics.

Cons

Right now there isn't anything specific I can point out as a dislike as we'll have a clearer picture after full deployment and go-live.

“Standout interface and support

Pros

The user interface, features and support from the team all stand out to me.

Cons

For me there hasn't been any real downside although we did face some performance issues initially which were eventually resolved.

“construction bid analysis tool

Pros

The tool's bid analysis/tabulation feature has been particularly useful for catering to my construction requirements.

Cons

In my view the system's access and permission controls need improvement to make user management easier and more flexible.

“Scalable complete contract solution

Pros

Scalability is the best part of this tool. Our account team partners with us on enhancements and updates as our needs evolve. Centralized documents, e-signatures and MS Word compatibility make it a complete solution for any organization.

Cons

I don't dislike the tool itself but enhancements can take longer than expected depending on coding complexity and I've experienced issues with speed, confidence during uploads and downloads and maintaining document changes.

“easy-to-use system

Pros

The system is easy to use and the support teams are dedicated to getting our organization up and running with their CLM system.

Cons

The documentation makes sense to me from a technical standpoint but I've noticed that most end users struggle to understand it.

“Holistic contract lifecycle solution

Pros

It's a holistic solution for my team. In my opinion it is vital for organizations of any scale, ensuring that the lifecycle of all contract types is aligned and managed efficiently.

Cons

Based on my personal experience with ICM, support for regional languages beyond India would have been a big plus and having an effective built-in OCR capability would have added significant value.

“Flexible digital contract platform

Pros

One of the things I really like about this tool is its flexibility. Whether it's configuration, integrations, or the user interface, it can digitalize any type of contract, from Procurement to Employee agreements to NDAs. For us at SGBD, the possibilities for future development feel limitless.

Cons

At this stage I honestly don't have anything I dislike about the tool.