IXACT Contact Reviews
13 Review(s)
softwareOverall Rating
4.1
13 Review(s)
Rating Distribution
5
(6)
4
(5)
3
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
4.1
13 Review(s)
Rating Distribution
5
(6)
4
(5)
3
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Timing timing
Timing timing
Pros
I've been trying for nearly a week to contact someone, anyone, whether for sales, info, or support with no luck. Except for a surprise call from the billing department.
Cons
I often encounter considerable difficulty when it comes to communication, as it frequently proves to be a complex task requiring significant effort and skill to navigate effectively.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Raymond L.
Other, 1-10 employees
Free Trial
February 2024
A Disappointing Experience
A Disappointing Experience
Pros
I find Ixact Contact to be an excellent platform. It's simple and perfect for beginners entering CRM. Inputting contacts is simple, and the monthly newsletter and drip campaigns are well-structured.
Cons
There is a complete absence of support, be it technical assistance or customer service, leaving users without any recourse or aid when encountering issues or needing guidance.
Ease of use
8
Value for money
3
Customer Support
8
Functionality
8
Christopher L.
REALTOR, 500+ employees
Less than 6 months
January 2024
Terrible Customer Service
Terrible Customer Service
Pros
I used to appreciate being able to call and speak with a real person whenever I needed help.
Cons
They've shifted to offering support solely through email. This won't work for me, so I'm actively seeking an alternative.
Ease of use
7
Value for money
3
Customer Support
8
Functionality
7
Andy M.
Real Estate Agent, 1-10 employees
More than a year
August 2023
Excellent Features, Poor Customer Service
Excellent Features, Poor Customer Service
Pros
Ixact Contact works really well for how I manage my business. I especially like being able to add notes to client communications for future reference and the "Keep in Touch Coach" feature, which reminds me to follow up with clients at set intervals. Customizing "Activity Plans" to track transactions and interactions is also very beneficial.
Cons
Since last summer, Ixact has been randomly deleting my contacts without any clear reason. Since it syncs with Google Contacts, these deletions also affect my Google account. One day a contact is there, the next it's gone. I've spent countless hours troubleshooting with various Ixact technicians, but no solution has worked. They've even suggested the issue might be on my end, though that seems highly unlikely. They've acknowledged that others are experiencing the same problem. Despite my requests, they haven't reviewed logs to pinpoint the problem. Consequently, I've had to invest significant time rebuilding my Google contacts just to function normally. I've permanently disabled the sync between Ixact and Google to prevent further issues, but now I have to enter contacts into both systems separately.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
7
Joe L.
Broker, 1-10 employees
More than a year
October 2021
Ixact Contact for Real Estate CRM needs - great product at an affordable price
Ixact Contact for Real Estate CRM needs - great product at an affordable price
Pros
The platform makes it simple to gather leads from various sources and centralize them in one database. Managing tasks is easy, and the dashboard helps me stay focused.
Cons
There's always room for improvement. Enhancing integration to capture emails directly into contacts and streamline social media interactions would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shane K.
Team Leader, REALTOR, 1-10 employees
More than a year
May 2021
My Reviews
My Reviews
Pros
It's very user-friendly. I can easily reach out to support and receive prompt assistance.
Cons
Personally, I have no complaints. I enjoy every aspect of the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin M.
REALTOR, 51-100 employees
More than a year
May 2021
Review
Review
Pros
Creating Drip Campaigns is incredibly easy, facilitated by its user-friendly interface, while the dashboard stands out for its exceptional design and practical features. Furthermore, I am particularly fond of the monthly newsletters, which consistently deliver valuable content.
Cons
I absolutely love everything about it and would not change a thing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John T.
Realtor, 1-10 employees
Less than a year
May 2021
Love this app!
Love this app!
Pros
It's easy to use and integrates well with other platforms for capturing data.
Cons
Due to occasional complexities, I rated it 4 stars rather than 5, reflecting the occasional challenges I've encountered while using it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Jim H.
Owner, 1-10 employees
More than a year
May 2021
Great and easy to input information
Great and easy to input information
Pros
I love how easy it is to input and access client data and information. Everything I need like spouse, children, address, email, and phone numbers is right there on one page when I call a client. I switched to Ixact for this reason, and I'm glad I did.
Cons
I'd appreciate having a page where I can easily view my transactions and potential transactions, including totals, without having to generate a report for this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Eric P.
Realtor, N/A employees
More than a year
May 2021
Best in the market
Best in the market
Pros
The system is incredibly user-friendly! The support is fantastic, and I really appreciate the monthly emails sent to both new and old clients. It keeps me constantly engaged with my clients. The referrals from the monthly newsletters are a bonus. I love how each email is unique every month. The "keep in touch" feature has received great feedback from clients. Overall, this is the best system I've ever used, and I highly recommend it!
Cons
There's nothing I dislike, I love everything about this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie -Helene D.
Realtor, N/A employees
More than a year
May 2021
How times have changed with contact management
How times have changed with contact management
Pros
Moving all our contacts to IXACT has greatly improved how we stay in touch with our past clients.
Cons
Learning the program does require some time, but overcoming the learning curve is worth it.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Doug P.
Broker Owner, 1-10 employees
More than a year
May 2021
My use of IXact Contact
My use of IXact Contact
Pros
It's easy to import contacts from all my other programs and devices. I particularly enjoy the automated email blasts.
Cons
Finding specific clients or lists of clients isn't straightforward. There are too many steps involved in the process. I wish I could instinctively see my list when searching for a particular group. I had to contact support to assist me in finding this feature. I prefer learning through hands-on experience rather than watching videos, so more live classes would be beneficial.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Verified Reviewer
Realtor, N/A employees
More than a year
May 2021
Real Estate CRM
Real Estate CRM
Pros
The system is simple to navigate and effectively keeps me well-organized.
Cons
I wish there were more options for customization.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Russel L.
Sales Rep, 51-100 employees
Less than a year
May 2021
Filters
Sort by:
Timing timing
Timing timing
Pros
I've been trying for nearly a week to contact someone, anyone, whether for sales, info, or support with no luck. Except for a surprise call from the billing department.
Cons
I often encounter considerable difficulty when it comes to communication, as it frequently proves to be a complex task requiring significant effort and skill to navigate effectively.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Raymond L.
Other, 1-10 employees
Free Trial
February 2024
A Disappointing Experience
A Disappointing Experience
Pros
I find Ixact Contact to be an excellent platform. It's simple and perfect for beginners entering CRM. Inputting contacts is simple, and the monthly newsletter and drip campaigns are well-structured.
Cons
There is a complete absence of support, be it technical assistance or customer service, leaving users without any recourse or aid when encountering issues or needing guidance.
Ease of use
8
Value for money
3
Customer Support
8
Functionality
8
Christopher L.
REALTOR, 500+ employees
Less than 6 months
January 2024
Terrible Customer Service
Terrible Customer Service
Pros
I used to appreciate being able to call and speak with a real person whenever I needed help.
Cons
They've shifted to offering support solely through email. This won't work for me, so I'm actively seeking an alternative.
Ease of use
7
Value for money
3
Customer Support
8
Functionality
7
Andy M.
Real Estate Agent, 1-10 employees
More than a year
August 2023
Excellent Features, Poor Customer Service
Excellent Features, Poor Customer Service
Pros
Ixact Contact works really well for how I manage my business. I especially like being able to add notes to client communications for future reference and the "Keep in Touch Coach" feature, which reminds me to follow up with clients at set intervals. Customizing "Activity Plans" to track transactions and interactions is also very beneficial.
Cons
Since last summer, Ixact has been randomly deleting my contacts without any clear reason. Since it syncs with Google Contacts, these deletions also affect my Google account. One day a contact is there, the next it's gone. I've spent countless hours troubleshooting with various Ixact technicians, but no solution has worked. They've even suggested the issue might be on my end, though that seems highly unlikely. They've acknowledged that others are experiencing the same problem. Despite my requests, they haven't reviewed logs to pinpoint the problem. Consequently, I've had to invest significant time rebuilding my Google contacts just to function normally. I've permanently disabled the sync between Ixact and Google to prevent further issues, but now I have to enter contacts into both systems separately.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
7
Joe L.
Broker, 1-10 employees
More than a year
October 2021
Ixact Contact for Real Estate CRM needs - great product at an affordable price
Ixact Contact for Real Estate CRM needs - great product at an affordable price
Pros
The platform makes it simple to gather leads from various sources and centralize them in one database. Managing tasks is easy, and the dashboard helps me stay focused.
Cons
There's always room for improvement. Enhancing integration to capture emails directly into contacts and streamline social media interactions would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shane K.
Team Leader, REALTOR, 1-10 employees
More than a year
May 2021
My Reviews
My Reviews
Pros
It's very user-friendly. I can easily reach out to support and receive prompt assistance.
Cons
Personally, I have no complaints. I enjoy every aspect of the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin M.
REALTOR, 51-100 employees
More than a year
May 2021
Review
Review
Pros
Creating Drip Campaigns is incredibly easy, facilitated by its user-friendly interface, while the dashboard stands out for its exceptional design and practical features. Furthermore, I am particularly fond of the monthly newsletters, which consistently deliver valuable content.
Cons
I absolutely love everything about it and would not change a thing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John T.
Realtor, 1-10 employees
Less than a year
May 2021
Love this app!
Love this app!
Pros
It's easy to use and integrates well with other platforms for capturing data.
Cons
Due to occasional complexities, I rated it 4 stars rather than 5, reflecting the occasional challenges I've encountered while using it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Jim H.
Owner, 1-10 employees
More than a year
May 2021
Great and easy to input information
Great and easy to input information
Pros
I love how easy it is to input and access client data and information. Everything I need like spouse, children, address, email, and phone numbers is right there on one page when I call a client. I switched to Ixact for this reason, and I'm glad I did.
Cons
I'd appreciate having a page where I can easily view my transactions and potential transactions, including totals, without having to generate a report for this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Eric P.
Realtor, N/A employees
More than a year
May 2021
Best in the market
Best in the market
Pros
The system is incredibly user-friendly! The support is fantastic, and I really appreciate the monthly emails sent to both new and old clients. It keeps me constantly engaged with my clients. The referrals from the monthly newsletters are a bonus. I love how each email is unique every month. The "keep in touch" feature has received great feedback from clients. Overall, this is the best system I've ever used, and I highly recommend it!
Cons
There's nothing I dislike, I love everything about this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie -Helene D.
Realtor, N/A employees
More than a year
May 2021
How times have changed with contact management
How times have changed with contact management
Pros
Moving all our contacts to IXACT has greatly improved how we stay in touch with our past clients.
Cons
Learning the program does require some time, but overcoming the learning curve is worth it.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Doug P.
Broker Owner, 1-10 employees
More than a year
May 2021
My use of IXact Contact
My use of IXact Contact
Pros
It's easy to import contacts from all my other programs and devices. I particularly enjoy the automated email blasts.
Cons
Finding specific clients or lists of clients isn't straightforward. There are too many steps involved in the process. I wish I could instinctively see my list when searching for a particular group. I had to contact support to assist me in finding this feature. I prefer learning through hands-on experience rather than watching videos, so more live classes would be beneficial.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Verified Reviewer
Realtor, N/A employees
More than a year
May 2021
Real Estate CRM
Real Estate CRM
Pros
The system is simple to navigate and effectively keeps me well-organized.
Cons
I wish there were more options for customization.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Russel L.
Sales Rep, 51-100 employees
Less than a year
May 2021