IXACT Contact

Timing timing

Pros

I've been trying for nearly a week to contact someone, anyone, whether for sales, info, or support with no luck. Except for a surprise call from the billing department.

Cons

I often encounter considerable difficulty when it comes to communication, as it frequently proves to be a complex task requiring significant effort and skill to navigate effectively.

A Disappointing Experience

Pros

I find Ixact Contact to be an excellent platform. It's simple and perfect for beginners entering CRM. Inputting contacts is simple, and the monthly newsletter and drip campaigns are well-structured.

Cons

There is a complete absence of support, be it technical assistance or customer service, leaving users without any recourse or aid when encountering issues or needing guidance.

Terrible Customer Service

Pros

I used to appreciate being able to call and speak with a real person whenever I needed help.

Cons

They've shifted to offering support solely through email. This won't work for me, so I'm actively seeking an alternative.

Excellent Features, Poor Customer Service

Pros

Ixact Contact works really well for how I manage my business. I especially like being able to add notes to client communications for future reference and the "Keep in Touch Coach" feature, which reminds me to follow up with clients at set intervals. Customizing "Activity Plans" to track transactions and interactions is also very beneficial.

Cons

Since last summer, Ixact has been randomly deleting my contacts without any clear reason. Since it syncs with Google Contacts, these deletions also affect my Google account. One day a contact is there, the next it's gone. I've spent countless hours troubleshooting with various Ixact technicians, but no solution has worked. They've even suggested the issue might be on my end, though that seems highly unlikely. They've acknowledged that others are experiencing the same problem. Despite my requests, they haven't reviewed logs to pinpoint the problem. Consequently, I've had to invest significant time rebuilding my Google contacts just to function normally. I've permanently disabled the sync between Ixact and Google to prevent further issues, but now I have to enter contacts into both systems separately.

Ixact Contact for Real Estate CRM needs - great product at an affordable price

Pros

The platform makes it simple to gather leads from various sources and centralize them in one database. Managing tasks is easy, and the dashboard helps me stay focused.

Cons

There's always room for improvement. Enhancing integration to capture emails directly into contacts and streamline social media interactions would be beneficial.

My Reviews

Pros

It's very user-friendly. I can easily reach out to support and receive prompt assistance.

Cons

Personally, I have no complaints. I enjoy every aspect of the program.

Review

Pros

Creating Drip Campaigns is incredibly easy, facilitated by its user-friendly interface, while the dashboard stands out for its exceptional design and practical features. Furthermore, I am particularly fond of the monthly newsletters, which consistently deliver valuable content.

Cons

I absolutely love everything about it and would not change a thing.

Love this app!

Pros

It's easy to use and integrates well with other platforms for capturing data.

Cons

Due to occasional complexities, I rated it 4 stars rather than 5, reflecting the occasional challenges I've encountered while using it.

Great and easy to input information

Pros

I love how easy it is to input and access client data and information. Everything I need like spouse, children, address, email, and phone numbers is right there on one page when I call a client. I switched to Ixact for this reason, and I'm glad I did.

Cons

I'd appreciate having a page where I can easily view my transactions and potential transactions, including totals, without having to generate a report for this.

Best in the market

Pros

The system is incredibly user-friendly! The support is fantastic, and I really appreciate the monthly emails sent to both new and old clients. It keeps me constantly engaged with my clients. The referrals from the monthly newsletters are a bonus. I love how each email is unique every month. The "keep in touch" feature has received great feedback from clients. Overall, this is the best system I've ever used, and I highly recommend it!

Cons

There's nothing I dislike, I love everything about this program.