Lofty Reviews

“Terrible Support Ruins Everything

Pros

The software itself works really well for what I need it to do.

Cons

The customer service is absolutely terrible. If your not a major company with dedicated training support, you'll be completely lost. While this might be one of the best systems available with tons of features and capabilities, the support experience is among the worst I've encountered. Our website hasn't shown open houses for over 10 months now and honestly nobody seems to care. Every time I contact them, we get pushed to the back of the line and I have to resend the same information over and over again. It's incredibly frustrating and the customer service gets a zero from me.

“Unbeatable CRM and Website Solution

Pros

I'm constantly amazed by how much this platform can handle and there's literally endless possibilities and they keep adding new features regularly. Instead of juggling separate website builders, CRM systems and property listing platforms, I can manage everything from one central hub. The interface is clean and I love that I can customize it to be as straightforward or advanced as needed. Getting started was surprisingly smooth and connecting it with the dozens of apps I already use was smooth. Rather than switching between multiple tools throughout the day, I find myself relying on this for practically everything.

Cons

Their customer support takes way too long to respond when you need help.

“Great Platform with Minor Hiccups

Pros

I'm really glad someone in my real estate group recommended this to me. It's made staying on top of client relationships and tracking where each person is in their buying or selling journey so much simpler. The checklists are probably my favorite part and they help me stay organized with all the moving pieces. The transaction tracking feature is incredible too, ensuring I never miss important steps and can give my clients the best service possible. Plus, the website that comes with it looks great.

Cons

I wish there was a way to schedule emails for later instead of having to send them right away.

“Complete solution with great potential

Pros

I like how customizable the website is and love that I can easily plug and play different features that help me target leads for my business.

Cons

I've had tickets sit for over 30 days without any acknowledgment. When they finally do respond, the quality is questionable at best. As someone with an IT background, I can usually tell when they're giving me the runaround. This kind of support doesn't help when you're trying to keep business operations moving. They really need to invest in more staff and better training for their support team.

“Outstanding Support Experience

Pros

Their customer support was very patient with me even when I was clearly frustrated. They maintained a calm and professional demeanor while working through my issue. The representative was kind, knowledgeable and went above and beyond to get everything sorted out. I can't thank them enough for the excellent support.

Cons

The wait time between calls can be frustrating and I really wish there was a pause feature or way to skip ahead without sitting through the full interval. Not every call needs that full minute and sometimes I need a bit extra time to finish typing my notes.

“Overall good solution

Pros

The flexibility really stands out and you can tell they put serious thought into how everything works together. Updates come regularly and it feels like they actually pay attention to what agents are saying and implement those suggestions.

Cons

The old dialing system was a real headache before they switched to VOIP. One major frustration is that you can't link multiple contacts to a single transaction and this seems ridiculous for real estate where deals almost always involve several parties. The dialer scripts only appear after the call connects, making them pretty useless. As a Canadian user, it's annoying that certain features like mailing and printing aren't available here. we're a significant market and deserve the same functionality as US customers. Reports don't update automatically which feels outdated for 2024. Tasks get buried in the calendar instead of having their own dedicated page. There should be a way to require specific information when moving deals through the pipeline like mandatory close price or attachments when going from Under Contract to Pending. Customer service quality is all over the place , sometimes excellent, sometimes terrible with no consistency between reps.