Total 425 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

19%

3

Stars

5%

2

Stars

3%

1

Stars

13%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JM
Jonathan M.

Cosmetics, 1-10 employees

Less than 6 months

5.0

Shane has been a lifesaver

Pros

The thing I like is that I can make calls and start video meetings instantly or at a planned time. Shane has been an absolute lifesaver for me, helping me navigate this excellent platform so THANKS....

Cons

Honestly there's nothing negative to say as I just love every part of it and I have absolutely no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS
Adam S.

Automotive, 1-10 employees

More than a year

5.0

Builds organized sales pipelines

Pros

Well I am quite pleased with how easy it is to operate. The interface is also very user-friendly and I especially like being able to build sales pipelines in the CRM so everything I manage remains neatly organized.

Cons

Honestly I haven't been able to find any real downsides to Marketing 360 so far in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RG
Rodrigo G.

Arts and Crafts, 51-100 employees

Less than a year

5.0

Data drives meaningful conversations

Pros

This software gives us the information we need to have meaningful conversations. Plus making data-driven decisions is key in performance marketing and this tool helps make that possible.

Cons

In my experience the interface feels almost the same from one page to the next but a bit more distinction between screens would help me navigate and use it more confidently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TT
Tiffany T.

Religious Institutions, 11-50 employees

More than a year

5.0

Wide range of helpful tutorials

Pros

It is helpful that the software includes a wide range of tutorials for any problems I might run into or encounter.

Cons

It's frustrating to locate the services I need to add within the platform.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

BD
Brian D.

Automotive, 1-10 employees

More than a year

5.0

account manager deserves recognition

Pros

Honestly my praise is more about the person managing our account than the software itself. As they have been a true professional. They are friendly, very knowledgeable and highly skilled. Plus they are always ready to help and genuinely look out for my best interests. Working with them has really impressed me and I believe they deserve recognition for everything they do.

Cons

I cannot think of any drawbacks at the moment. up to now I haven't encountered anything negative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GZ
Gadi Z.

Law Practice, 1-10 employees

More than a year

5.0

provide quick information

Pros

Personally, I appreciate how user friendly it is and how quickly I can pull up information.

Cons

There isn't much I dislike though sometimes I see a slight lag before information comes through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GS
George S.

Non-Profit Organization Management, 500+ employees

More than a year

5.0

all platform options available

Pros

What I appreciate is having all the platform options available to choose from.

Cons

However I do find that sometimes the videos produced for the different platforms can be hard to follow or overly confusing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JW
June W.

Apparel & Fashion, 11-50 employees

Less than a year

5.0

Team patiently walked through features

Pros

One thing I really appreciate is how user-friendly the software is. the team at Marketing 360 scheduled an appointment with me and patiently walked me through every feature and function making sure I understood how everything worked. They answered all my questions and took the time to demonstrate practical examples so I felt confident using it.

Cons

I haven't run into anything in the software that I dislike. Whenever I stumble onto something I am uncertain about, I reach out to [SENSITIVE CONTENT] and he always gets back to me right away without any delay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB
Roch b.

Construction, 1-10 employees

Less than 6 months

5.0

advertising really stands out

Pros

I am especially fond of their advertising as it really stands out and I am very pleased

Cons

We find everything flawless and we're genuinely pleased with every aspect

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC
Louise C.

Health, Wellness and Fitness, 1-10 employees

Less than a year

4.0

Broad tools on one platform

Pros

It offers a broad selection of practical business management tools all bundled together on a single platform.

Cons

It can be a bit confusing at times and doesn't always feel as user friendly as I'd prefer but my Account Manager reliably responds promptly to any questions I raise.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

LD
Linda D.

Retail, 11-50 employees

More than a year

5.0

Helps customers reach agreements

Pros

We're now able to help customers who previously ran into problems reach a mutually acceptable agreement and that has made resolving issues much smoother.

Cons

I really enjoy collaborating with the team behind this software. honestly I cannot come up with any downsides to share.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG
Sonia G.

Retail, 1-10 employees

More than a year

5.0

Calendar schedules many people

Pros

Using the calendar, I have been able to schedule with a wide range of people.

Cons

I cannot send calendar tasks to all contacts as they must first be configured inside my account before I can include them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TB
Tate B.

Construction, 101-500 employees

More than a year

5.0

Customized to reach business goals

Pros

The platform is customized to fit our company's specific needs and actually supports us in reaching our key business goals.

Cons

No complaints to report as we're satisfied with the software's performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RA
Robert A.

Consumer Goods, 11-50 employees

Less than 6 months

5.0

Helpful team guided setup

Pros

I am really pleased to have such a helpful team to work withbecause I depended on them to guide me through the setup process.

Cons

For me the setup process felt like it could have been smoother and explained more clearly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CK
Curtis K.

Business Supplies and Equipment, 1-10 employees

Less than a year

4.0

Bundled tools, no hopping needed

Pros

What I appreciated was that it bundled many tools into a single dashboardso I didn't have to hop between different services to keep everything running smoothly.

Cons

At the beginning it felt really hard to navigate. the platform I used when I first launched my store was almost like training wheels in how simple it was but once I got the hang of this one I actually prefer it now.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

HG
Heather G.

Retail, 1-10 employees

More than a year

2.0

Could have done it ourselves

Pros

To be honest, I didn't notice that it offered many useful features for what I needed.

Cons

Honestly we hired them because they advertise SEO and website design services and while they did produce a decent video and a simple informational site for us, it felt overpriced. By the time we were paying their monthly fee it became clear this was something we could've handled ourselves with a bit of research and a lot less cost.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

DM
Debbid M.

Retail, 1-10 employees

Less than 6 months

1.0

Forced to pay for useless extras

Pros

Nothing useful that I would like to mention. As per me it's so frustrating and a total waste of my money!

Cons

What I am stuck with is a $500 monthly charge for features that I can find elsewhere for free but they force it into the package. It feels like they're raking in cash while this portion is completely useless to me. I told them multiple times I didn't need those services yet because it's bundled I am obliged to pay $500 a month for six months.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

CC
Cameron C.

Accounting, 11-50 employees

Less than a year

1.0

Too basic for experienced businesses

Pros

For me it's clean and easy to use. I think it's ideal for people who have never handled a computer before and lack any hands-on experience with CRMs or marketing workflows.

Cons

I have found it way too basic as it works fine for companies that have never used a CRM but it's a poor fit for anyone who's been running a business for over two years. Overall it is extremely elementary.

Rating Distribution

Ease of use

5

Value for money

1

Customer Support

5

Functionality

6

JS
Jacob S.

Sports, 1-10 employees

More than a year

2.0

Painful onboarding, locked in

Pros

I have noticed the platform pulls all of my data together into a single place making it easy for me to view everything in one spot.

Cons

When I tried to set it up on my own, the onboarding was really painful unless I had someone to assist me. I would avoid letting Madwire be the ones to configure everything up frontbecause moving off their system proved difficult later. Even if I was willing to pay them to do the migration. It feels like they're determined to lock you in and keep charging a 50% ad optimization fee no matter what.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

LG
Lucy G.

Food Production, 500+ employees

Less than a year

5.0

Custom dashboard grows business

Pros

Customer support is reliable and the whole platform is easy to use. The marketing automation has really helped our business grow as all managed from one place. I especially value the dashboard. It is essential because we can customize it to fit all our business needs and customer data. That level of flexibility has been really important for us.

Cons

As for downsides, quite often the scheduling tools haven't performed as I expected. publishing content can be awkward and unreliable and I ran into significant difficulty when I was trying to set everything up in the beginning. That initial configuration phase was frustrating and made launching campaigns harder than it needed to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8