Mid Market, 500+ employees
“very happy so far”
Pros
Over the last two years I have had an outstanding experience with Madwire/360 Marketing. I am very satisfied with their work and the results they've delivered for us.
Cons
For me they do sit at the pricier end of the market but the outcomes make it worth the investment.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Business Supplies and Equipment, 500+ employees
Less than a year
“All tools to build a strategy”
Pros
The platform provides a comprehensive set of capabilities for running tests, targeting ads and optimizing campaigns. It really includes all the tools I need to build an effective marketing strategy.
Cons
Overall I am really satisfied with the software as it covers everything we require, I don't have any complaints about it and I fully expect we'll keep using it for the long term.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leisure, Travel & Tourism, 11-50 employees
Less than a year
“Best option for online marketing”
Pros
When it comes to online marketing, I am convinced it's the best option out there.
Cons
What frustrates me is that for better ads, I wish the platform would let me promote every organization I manage simultaneously when I pay for one campaign, instead of forcing me to set them up separately.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
Less than 6 months
“Friendly, professional, quick to respond”
Pros
The team at Marketing 360 provides such friendly, helpful service and I have found everyone to be exceedingly professional and quick to respond!
Cons
I haven't encountered any issues with the service up to this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 1-10 employees
Free Trial
“Fast replies, brings expertise”
Pros
I have really enjoyed collaborating with the team. I value their fast replies and the expertise they bring.
Cons
For my part, I find their overall design approach dated and think it could use a modern refresh.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 1-10 employees
Less than a year
“Actually delivers, unlike others”
Pros
Marketing 360 actually delivers, unlike other tools that talk a big game but never follow through.
Cons
One thing that bothers me is it doesn't sync with Google Calendar and there still isn't a dedicated app for my phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Apparel & Fashion, 1-10 employees
More than a year
“Tweaks ad spend, see instantly”
Pros
What I like most is how user-friendly it is. I can pull up statistics in seconds and move around without any hassle. I also appreciate being able to tweak ad spend a little and instantly see what difference it makes.
Cons
Honestly I haven't run into a situation where it couldn't deliver what I needed for its intended purposes. so far it meets all the requirements I am using it for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
Free Trial
“Recommending to everyone I know”
Pros
Well I am really optimistic and I'll definitely recommend this to everyone I know and I am planning to upgrade to the paid version myself.
Cons
For shipping features, I feel the design could use improvements to make the whole process clearer and more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 1-10 employees
Less than a year
“very very expensive”
Pros
This CRM is decent. I mean it is not a bad portal at all.
Cons
Way too pricey. My team and I were pushed into upgrades in a way that felt aggressive and unrealistic. It drains so much money that it's virtually impossible for a DTC online retailer to turn a profit. From what I can tell, their services seem better suited to local businesses like think a dentist trying to drum up patient leads or maybe a tailor not brands pumping dollars into e-commerce ad spend. If your goal is to invest in ads and scale your online presence, this isn't the partner for that. They take a massive 37.5% cut of your ad spend as their fee which makes it almost impossible to see real returns on the remainder. We were spending north of $6k a month which I consider a healthy budget and yet the math just didn't work. All told, I put myself in a bad position by signing with them. Two friends I referred have had the same experience and were so frustrated that they even cc'd me on the emails to our salesperson and account manager to vent.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
5
Consumer Goods, 1-10 employees
Less than 6 months
“I can manage all in one place”
Pros
I appreciate having a clear overview of my campaigns and being able to manage budgets all in one place.
Cons
Not being particularly skilled at navigating platforms like this, I won't blame the UX. I do need help sometimes and whenever I reach out, Madwire replies at lightning speed!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 500+ employees
More than a year
“Best for growing a strong business”
Pros
From my experience this is the best software for anyone looking to grow a strong business. I am telling you, it packs a lot of features for people aiming to improve their business. It includes website design toolssocial ad targeting, multivariate testing, website visitor tracking and a whole lot more.
Cons
I honestly have nothing negative to point out here because I haven't found any faults in this software. I am genuinely pleased with using it and really enjoy how well it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
More than a year
“Limitless ways to attract customers”
Pros
What I appreciate most about this program is the range of features it offers to help grow my business or broaden it. There are limitless ways to get my brand noticed or attract fresh customers. Isn't everything improved with an app? They've got one for this too which is fantasticso practically everything is truly within my reach.
Cons
I have noticed that as I install more apps on my phone this one becomes sluggish. Aside from that, I am really fond of it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, 1-10 employees
Less than a year
“Analytics help make smarter decisions”
Pros
Honestly I enjoyed reviewing the analytics and marketing reports to help us make smarter decisions moving forward.
Cons
If I had to point out something, I'd say the CRM could be a bit more user-friendly but that's probably down to my limited use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“marketing knew nothing”
Pros
From my experience I found they're masters at promising the moon up front, luring you into high expectations and convincing you they're a true one-stop shop for every aspect of marketing. I have noticed their sales team is excellent at selling those grand visions and essentially making promises their marketing team cannot actually fulfill.
Cons
We were very impressed by the salesperson we worked with on the front-end as their skills and polish were easily a hundred times the caliber of the marketing account manager assigned to us on the back-end. In fact, we ended up having to educate our own account manager about basic industry concepts like domain and page authority. He hadn't heard of those terms and seemed to dismiss them as irrelevant. That should have been a red flag and it got worse when they insisted on routing everything through their proprietary control panel instead of letting us view performance in the Google Ads interface. Their setup felt like a giant shell game full of shiny distractions and obfuscation. Whenever an agency claims it has a superior tracking system to Google's, we learned the hard way it's time to run. We allocated a $3-$5K monthly budget and kept them for four months but the campaign produced only two traceable sales totaling about $2,000 in gross revenue roughly $600 in profit. After sinking roughly $15,000 into their services to net only $600, we decided it was time to stop the bleeding, canceled our account and switched to a boutique marketing firm where we finally work directly with genuinely knowledgeable marketing professionals.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Automotive, 11-50 employees
Less than a year
“Strong CRM, excellent dashboard”
Pros
It is incredibly easy to use. it's a strong CRM and its marketing dashboard is excellent.
Cons
For me the dashboard could use a bit more transparency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Arts and Crafts, 1-10 employees
Less than a year
“offer continuous support”
Pros
What I appreciate most about this software is the continuous support from the Madwire team. The Marketing Executive assigned to us offered valuable guidance for our campaigns and overall business strategy, handled ongoing troubleshooting and consistently provided live help with technical issues.
Cons
I don't have any drawbacks to report. I genuinely use every feature the platform offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“Flexible and personalized support”
Pros
I am really impressed by its flexibility and how easy it is to use and I appreciate the personalized support.
Cons
My only wish is that there were a few more web pages to choose from.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Education Management, 51-100 employees
More than a year
“happy with the results”
Pros
They are an excellent company and clearly experts at what they do. They provide valuable, practical insight into marketing strategies and honestly I couldn't be happier with the results I have seen from them.
Cons
That said I find their pricing can be steep since it feels like you're billed for every single service or task they perform. They truly deliver quality work so it's often justified but managing the ongoing costs can be pretty challenging for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
JDL HVAC Services, 11-50 employees
“really happy with it”
Pros
My experience with Marketing360 has been thoroughly pleasant. I have loved using Madwire. The customer support is responsive and really courteous. the company is dedicated to providing you with the best work experience and help you make the best of the money spent.
Cons
The product is rather expensive but totally worth the expense in the long run. But only for those who actually want to make it, the results are outstanding.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Intelligent Fitness, LLC, 1-10 employees
“LOVE IT”
Pros
The entire staff at Madwire is highly professional and amazing to work with. Social Media marketing through Madwire is incredibly easy and efficient with guaranteed results. You do not even need to be tech-savvy to operate this system. Customer support is truly commendable as they are always able to put together a solution for any of the issues I face and provide me with useful advice to make the best of all the available tools. This made our social media marketing easy to understand, easy to execute. I am extremely satisfied with their services, response time, & creativity & recommend Madwire to anyone looking to improve their social media marketing, irrespective of their abilities.
Cons
Zero complaints. highly satisfactory experience
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9