Total 515 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

37%

4

Stars

48%

3

Stars

14%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MP

Monica P.

Mid-Market, 1-10 employees

5.0
April 2023

awsome features but no Spanish version

Pros

Marketing automation is the thing that really grabs my attention and I'm impressed by how robust the design studio is when I create campaigns, itspowerful and flexible.

Cons

Can't find any Spanish version anywhere, from what I've checked, it might simply not be available yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MVJ

Mrs. Veronica J.

Small-Business, 11-50 employees

4.0
April 2023

Plans my day perfectly

Pros

Organizing my day has gotten a lot quicker and way more efficient thanks to this app and it helps me keep customers interested in the products and services we provide.

Cons

I really can't come up with any significant issues at the moment.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
April 2023

good comprehensive marketing automation software

Pros

The software offers advanced analytics and reporting capabilities allowing for precise measurement of marketing performance and return on investment. It seamlessly integrates with other software systems enhancing data sharing and workflow efficiency.

Cons

Customization to fit specific business needs may be necessary which can be time-consuming and costly.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

3.0
April 2023

A Marketing Automation Tool with good functionality but not user-friendly

Pros

Marketo Engage includes essential features for marketing automation streamlining processes and driving efficiency.

Cons

The user interface was not user-friendly often requiring code adjustments in the pipeline.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

7

Functionality

6

Q

Quinn

Information Technology and Services, 51-100 employees

More than a year

5.0
April 2023

Excellent for all businesses.

Pros

Marketo Engage is a user-friendly digital marketing platform that offers robust features including automated and customizable options advanced lead generation and excellent marketing result feedback.

Cons

The complexity of the user interface and limited customization options were bothersome. Some features were hidden or challenging to locate. Additionally the available data and metrics were comparatively limited compared to other marketing automation tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

N

Nitanshi

Information Technology and Services, 500+ employees

More than a year

4.0
April 2023

An excellent Marketing Automation tool and very easy to use

Pros

Marketo facilitates easy implementation and provides intuitive features such as segmentation customer journey mapping email marketing lifecycle management and lead scoring. Its seamless integration with CRM systems analytics tools and social media platforms allows for building a unified martech stack.

Cons

Marketo's analytics section offers limited customization. Unlike SFDC which allows extensive customization Marketo lacks the same flexibility. Building dashboards and similar tasks require additional tools which can be challenging across platforms. Customer service in general is not as satisfactory and upgrades are infrequent with minimal communication to customers. Training and certifications are also expensive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

NJ

Namrata J.

Small-Business, 11-50 employees

4.0
March 2023

my experience with this tool

Pros

Honestly I am amazed at how it removes the drain of manually managing marketing automation workflows. Because everything's integrated I can oversee and refine campaigns from one place, which saves me a huge amount of time. The user interface is friendly, the analytics are comprehensive and overall performance has been consistently solid. Using this tool has helped me realize the full potential of marketing automation and has genuinely pushed my business onward. I'd definitely recommend trying it out if you're looking to align daily operations.

Cons

Data imports take too long and it's very frustrating when duplicates keep showing up. Keeping my records clean and accurate shouldn't be this difficult. The interface also needs improvement and it feels overly complicated for basic tasks and should be made simpler for everyday use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

Mark

Writing and Editing, 1-10 employees

4.0
March 2023

Self sufficient automation

Pros

Marketo Engage sets itself apart in the advertising automation space through its implementation of AI technology. It offers unique and memorable advertising methods that leverage AI-driven improvements based on customer trends and click-through rates. The platform provides clear and user-friendly analytics empowering users to make manual advertising enhancements based on data insights. With its seamless integration with CRM systems analytics tools and social media platforms Marketo Engage allows businesses to build a unified martech stack for more efficient and effective advertising campaigns.

Cons

Marketo Engage excels in its AI capabilities. It requires a period of acclimatization for the application to adapt to your advertising style and effectiveness. The AI performs best after approximately 1-3 weeks so immediate results may not be evident. Utilizing a range of Adobe products is recommended for optimal efficiency but may necessitate some business restructuring.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Rares

Hospitality, 51-100 employees

More than a year

4.0
March 2023

Powerful marketing automation tool with a wide range of capabilities

Pros

Marketo Engage stands out due to its wide range of features including lead scoring nurturing email marketing webinar hosting landing page creation and form usage. It offers comprehensive campaign execution and tracking capabilities along with strong integrations with various platforms and marketing tools.

Cons

There is a learning curve when using the platform. The system is not the most intuitive and it takes time to familiarize oneself with the various tools and settings. The user interface and some functionalities appear outdated. The reporting section is complex and challenging to use. Database health is difficult to maintain due to syncing errors with the CRM.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

J

Jared

Machinery, 500+ employees

More than a year

5.0
March 2023

Marketing strategies with great impact on our sales.

Pros

Marketo Engage is highly user-friendly enabling the creation of diverse marketing strategies through segmentation. It automates marketing campaigns leading to increased productivity sales and customer growth. Effective customer data collection allows for improved advertising campaigns tailored to customer needs.

Cons

Price is a drawback for small businesses but it is the best software for short-term marketing strategy improvement. Large companies find the price acceptable and Marketo Engage capabilities significantly boost sales and customer engagement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
March 2023

Features of Marketo Engage

Pros

Marketo Engage automates marketing tasks such as lead generation email campaigns and lead nurturing. It helps create customized campaigns based on individual interests and preferences resulting in higher engagement and conversion rates.

Cons

Marketo Engage can be complex and challenging to use especially for individuals who are not familiar with marketing automation. The platform offers a wide range of features and capabilities which can be overwhelming for new users. The pricing structure varies based on the required features and the size of the database offering different tiers to choose from. However it may require multiple learning sessions and practice to become proficient in using Marketo Engage effectively.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

GW

Gabriella W.

Mid-Market, 11-50 employees

3.0
February 2023

Powerful targeting but poor editors

Pros

I find creating smart lists very engaging and they allow me to target contacts across our whole system using behavioral signals as well as demographic information.

Cons

The built-in email and landing page editors are basically unusable, so I have to rely on outside tools which adds extra costs. Also, subject lines won't show up in reports unless you pay for the 'Revenue Explorer' add-on, which is frustrating. Our instance often times out whenever we're trying to schedule emails, forcing me to reload or deal with errors. Even though some parts of the product feel interactive, we ultimately had to bring in consultants because the support team wasn't very helpful, creating yet another expense to actually get worthwhile results from this platform.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

5

Functionality

7

AW

Abdul W.

Small-Business, 51-100 employees

4.0
February 2023

My new favorite tool!

Pros

I'm able to build scalable workflows and launch automation routines that actually fit our requirements. Those folder-structure choices keep me organized and let me handle everything a lot more efficiently.

Cons

The sync behavior in this tool is different compared to what I'm used to with Pardot and I miss being able to generate tracking links, that was a key feature I depended on heavily. Once you've worked with other platforms, a few restrictions here become pretty obvious and can be frustrating.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

6

TA

Tsachi A.

Small-Business, 1-10 employees

5.0
February 2023

Avg tool with poor support

Pros

It packs almost everything I could ask for but getting it configured felt like a job for a specialist or developer because there isn't much in the way of interactive setup.

Cons

customer support is almost non-existent. Time and again I had to lean on community forums, Google searches, industry contacts and outside consultants because getting straight answers from their own team simply didn't happen, which was really frustrating when I needed help quickly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

RR

Raj R.

Mid-Market, 1-10 employees

3.0
February 2023

easy recommendation for a steep price

Pros

interface is amazing and it makes every task simple to complete. I'd absolutely recommend this to anyone in sales or marketing who's searching for something superior to the tools they're using now.

Cons

For startups like mine the price tag is high, it begins at around $900 USD and that cost made it difficult for me to justify and could easily put it out of reach for teams working with very tight budgets.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

AR

Ashley R.

Small-Business, 11-50 employees

4.0
February 2023

best tool with messy integrations

Pros

Its a tremendous value for companies aiming to grow quickly, whether they're focused locally or eyeing international markets. I can build much more accurate mailing lists by segmenting audiences around personas and individual preferences. Its automation tools let me rapidly assemble in-depth customer profiles while I run intelligent campaigns, things like email invitations, reminder messages and event follow-ups,across all of my communication channels. For me it's become an indispensable digital tool that combines serious power with an easy-to-use interface.

Cons

The platform can feel really complicated. It takes a lot of time to learn and you have to keep planning carefully to use it well. I also keep having problems when syncing with Salesforce, duplicate emails and names show up a lot which makes managing leads much harder than it should be.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

IR

Ishika R.

Mid-Market, 1-10 employees

4.0
February 2023

Marketing power with some friction

Pros

The performance tools and automatic features help me market more efficiently to more people. It's a big help.

Cons

Importing data often is awkward and annoying for me. I've observed it slow down at times , it appears there are memory handling issues. The UI also needs improvements and it comes across as somewhat clumsy. Despite these drawbacks, I still find it to be a dependable marketing platform.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

RT

Raghav T.

Mid-Market, 11-50 employees

5.0
February 2023

Pulls leads perfectly!

Pros

One thing I really value is how it aggregates leads from every possible source and then easyly launches automated campaigns for me. The system's lead management is brilliant , it enables me to follow prospects across the whole sales pipeline and I have the flexibility to tailor it precisely to my company's specific requirements.

Cons

I find it prohibitively expensive for small startups like ours that are pinching every cent in our marketing spend. Apart from the price tag, everything else performs really well.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

J

John

Marketing and Advertising, 1-10 employees

4.0
February 2023

A marketing automation platform that helps businesses engage with their customers and prospects.

Pros

Marketo Engage automates various aspects of marketing campaigns including lead generation nurturing and scoring. The platform's flexibility allows for customization enabling the creation of campaigns workflows and email templates tailored to specific needs.

Cons

The platform can be overwhelming for newcomers as it has a steep learning curve that takes time to overcome. Fully utilizing all of its features may require some technical knowledge. Furthermore the platform can be expensive especially for small businesses or startups making the pricing prohibitive for those on a tight budget.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

G

Gitte

Hospitality, 1-10 employees

Less than 6 months

4.0
February 2023

Satisfactory Marketing Automation Software

Pros

The visual reports and interactive dashboard provided by Marketo Engage are valuable for understanding marketing performance. The platform offers audience creation lead scoring content management and automation capabilities. The prompt and helpful customer support enhances the user experience.

Cons

One aspect that didn't sit well with me was the relatively higher price of this software compared to other alternatives. Additionally the navigation experience can be a bit cumbersome but fortunately their support team is available to assist with any challenges encountered.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8