Total 515 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

37%

4

Stars

48%

3

Stars

14%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Reunaldo

Marketing and Advertising, 500+ employees

Less than 6 months

5.0
February 2023

My personal reviews for Marketo Engage

Pros

Marketo Engage impressed me with its user-friendliness and intuitive interface. It allowed me to easily build and manage campaigns for my organization while the reporting tools provided valuable insights for monitoring and evaluating campaign success.

Cons

The user interface was the most dissatisfying aspect of Marketo Engage. It felt clumsy and disorganized making it challenging to quickly find what I needed. Modifying reports and dashboards was difficult and the analytics and reporting features were not as comprehensive as expected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

TO

Thierno Ousmane

Banking, 500+ employees

Less than 6 months

5.0
February 2023

Marketo Engage the e-mail Marketing booster.

Pros

Marketo Engage offers a comprehensive suite of tools and features for marketing automation email marketing and lead generation. Its high level of flexibility makes it suitable for businesses of all sizes and industries. Marketo Engage is known for its robust functionality and its customizable nature allows users to tailor the software to their specific requirements. The platform also excels in customer support providing onboarding assistance a vast knowledge base and ongoing support for a seamless experience.

Cons

Becoming proficient with the software may require multiple learning sessions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

sanu

Education Management, 500+ employees

More than a year

5.0
February 2023

it is a comprehensive marketing automation platform designed to help businesses.

Pros

Marketo Engage is a flexible and versatile solution for modern marketers suitable for businesses of all sizes and industries. It offers advanced segmentation and personalization capabilities allowing marketers to target specific audience segments based on demographics behaviors and interests.

Cons

Marketo Engage is not the most affordable marketing automation platform making it a barrier for small businesses or those with limited marketing budgets. Some users find it complex especially for beginners in marketing automation requiring a steep learning curve to master the platform's advanced features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

DK

Devendra Kumar

Information Technology and Services, 11-50 employees

More than a year

4.0
February 2023

Powerfully Engage Your Customers with Marketo Engage: A Comprehensive Review

Pros

Marketo Engage boasts an intuitive interface that simplifies the creation of complex marketing programs and campaigns. Its advanced segmentation capabilities enable precise audience targeting and foster maximum engagement. With a wide range of automation features and seamless integration with other systems like Salesforce and Google Analytics Marketo Engage saves time and enhances efficiency. The platform's flexibility and customization options empower users to tailor their marketing activities to their specific needs. Additionally Marketo Engage provides comprehensive and real-time reporting allowing users to track and measure their results effectively.

Cons

One drawback of Marketo Engage software is its less intuitive user interface which can make navigation and finding specific features or settings challenging. Additionally integrating the software with existing business processes can be complex and time-consuming requiring additional resources for successful integration. Moreover the software's pricing can be quite high potentially posing a barrier for some businesses due to cost constraints. Lastly certain useful features are missing such as an AI-powered analytics engine or a more comprehensive CRM system which could further enhance its capabilities.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than a year

3.0
February 2023

Marketo does a decent job with marketing campaigns; lackluster on the integrations and customization

Pros

Marketo Engage simplifies the setup and maintenance of marketing campaigns providing customizable landing pages and easy installation of tracking codes. Its cost-effectiveness compared to premium marketing software is an advantage.

Cons

We migrated from Oracle/Eloqua and the process of transferring our campaigns was quite laborious. Despite working with their teams we were not able to carry over every object and had to recreate most of them. Unfortunately customizations involving batch jobs and custom fields did not function as described in their documentation. It felt like Marketo Engage primarily caters to smaller clients rather than accommodating larger ones. However it's possible that this situation has changed over time.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

4

A

Anonymous

Mid-Market, 11-50 employees

4.0
January 2023

Excellent software for business operations

Pros

My favorite part is how tailored the marketing campaigns feel and I really enjoy the in-depth insights and reporting tools that come with it, plus I can export data in so many formats.

Cons

I wish the software had more built-in features to smooth out my workflows, because lately I've been relying on several awkward workarounds to complete routine tasks properly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Small-Business, 11-50 employees

3.0
January 2023

Does it all but at a cost

Pros

This platform does it all well. It simplifies campaigns, organizes my leads perfectly and lets me personalize content based on what people do online. The analytics give me solid data and it easily works with my other tools to run smooth, connected marketing.

Cons

It's expensive for small businesses and not great for tight budgets. It's also hard to learn if you're new to marketing automation and it took me a long time to feel comfortable using it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

W

Whitney

Computer Software, 500+ employees

More than a year

4.0
January 2023

Marketo powers our entire marketing team

Pros

Marketo Engage is highly robust enabling end-to-end management of marketing campaigns including audience creation lead scoring emails landing pages content management automation and Salesforce synchronization. The tracking capabilities ensure a comprehensive understanding of prospects and customers' actions.

Cons

The legacy nature of Marketo Engage makes it clunky and challenging to navigate and manage. Building landing pages requires coding and the templates provided are not optimal. The platform's robustness can be overwhelming leading to confusion and feeling lost when creating automation audiences and campaigns.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

V

Vincent

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2023

The most complete and powerful marketing automation software!

Pros

Marketo's freedom in automation allows for creating various marketing scenarios while its integration capabilities and native Marketo-Salesforce CRM synchronization enhance workflow efficiency.

Cons

The user interface is difficult to handle independently often requiring professional training.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
January 2023

Boost Your Marketing Efforts with Marketo Engage

Pros

Marketo Engage has greatly enhanced my marketing efforts providing a user-friendly interface and a plethora of features for creating impactful campaigns. The real-time analytics dashboard allows me to monitor campaign performance and optimize them for better results. I highly recommend Marketo Engage to anyone looking to elevate their marketing endeavors.

Cons

No negative aspects have been observed while using Marketo Engage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
January 2023

Very powerful not the most user-friendly tool out there.

Pros

Marketo Engage is a powerful tool that requires expertise for effective management as its capabilities come with great responsibility as Spider-Man famously said.

Cons

Marketo Engage has a relatively high cost of ownership making it more suitable for enterprises or marketing needs that demand sophisticated automation. Self-service options for end users are limited necessitating an experienced admin and potentially a team of operations specialists depending on workload.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

8

SL

Sanay L.

Small-Business, 1-10 employees

5.0
December 2022

It Just works

Pros

automation tools are very effective and they boost how I engage with customers. It feels like a dependable option whether I am running a small shop or overseeing a much larger company.

Cons

I'm eager for new updates, though honestly I can't pinpoint any significant issues that bother me at the moment. Overall, everything appears to be operating quite smoothly right now.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
December 2022

The best for your marketing automation

Pros

Marketo simplifies lead generation and automation tasks making it the top choice for increasing customer database.

Cons

Marketo has been problem-free for me so far.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

F

Fabio

Marketing and Advertising, 51-100 employees

More than a year

4.0
December 2022

Marketo is complete

Pros

It's an all-inclusive marketing tool with lead scoring automations email blasts A/B testing and custom forms.

Cons

The user interface is outdated and not intuitive requiring training and making it less user-friendly. Additionally the price is high.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

8

M

Manish

Education Management, 101-500 employees

5.0
December 2022

Must recommend

Pros

Seamlessly automate marketing campaigns across various product categories and geographic locations.

Cons

It is expensive and reducing the price would make it more accessible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

N

Naina

Information Technology and Services, 500+ employees

More than a year

5.0
December 2022

Impactful Email Marketing Automation tool for Lead Nurturing & Engagement

Pros

Lead Lifecycle Management is the standout feature enabling the design of comprehensive campaign journeys based on CTA and requests.

Cons

Campaign design could be streamlined automating steps in email marketing nurture campaigns.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Small-Business, 1-10 employees

5.0
November 2022

Simplifies buying decisions

Pros

It makes complex purchasing choices a lot easier by monitoring how customers behave and enabling me to build targeted marketing campaigns that genuinely connect with the right segments of my audience.

Cons

Occasionally the buffering times stretch out so long that I find myself waiting ages for pages to load which really disrupts my flow and becomes especially irritating when I need to finish tasks quickly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
November 2022

Everything in one place but confusing

Pros

I truly value this all-in-one platform. It lets me build smart marketing funnels and see the entire customer journey. Creating and managing campaigns is so simple and it keeps our contact list organized and easy to use.

Cons

the initial setup took forever and got pretty confusing, I've also experienced times when data doesn't reliably sync between Marketo and our CRM. On top of that, the user interface is outdated and could use some clear improvements to make the tool more user-friendly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

AR

Ashutosh R.

Mid-Market, 11-50 employees

4.0
November 2022

good reports but slow to load

Pros

detailed reporting is great. It tracks my key metrics perfectly by channel and status, saving me from switching to another tool like Google Analytics.

Cons

My biggest complaint is the lack of AMP script support , Salesforce already offers it. Even if AMP isn't widely used yet, I'd find a beta release valuable. On top of that, loading times for reports in Revenue Explorer are slow and seriously need to be sped up, it's slowing my workflow.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

B

Benedetta

Computer Software, 500+ employees

More than a year

5.0
November 2022

My favorite Marketing tool

Pros

It encompasses all necessary marketing features in one platform.

Cons

The layout and functionality feel outdated.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

10