Total 510 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

30%

3

Stars

7%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SA

sona a.

Education Management, 500+ employees

More than a year

4.0
March 2024

Good lead management experience

Pros

the platform quality has been quite good and I find it understandable and simple to manage in day to day use. I have especially liked how it handles leads overallbecause the lead management side works well for my needs.

Cons

One issue I have noticed is that payment approvals can sometimes take longer than I would like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AG

Abhay G.

E-Learning, 500+ employees

Less than 6 months

4.0
February 2024

Reliable performance and solid accuracy

Pros

it works really well and the accuracy has been quite good. I have been able to rely on it for day to day use and overall it performs in a way that feels dependable.

Cons

I have noticed it slows down or gets stuck because of technical issues. While it doesn't happen constantly, those occasional problems can interrupt the experience and be a bit frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

KS

Komal S.

Education Management, 500+ employees

Less than a year

5.0
February 2024

Workflow feels effortless

Pros

I find it really simple to use and because of that, managing my work has become much more organized. It has genuinely improved the way I handle tasks and increased my overall productivity.

Cons

almost everything works perfectly fine and I really do not have any major complaints. Aside from maybe two or three minor things, I feel satisfied with the overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SJ

Sanjana j.

Education Management, 101-500 employees

Less than a year

5.0
February 2024

User-friendly and pleasant to use

Pros

I have had a really positive experience using Meritto and it feels very user friendly in the way everything is laid out. From my side, the platform has been comfortable to work with and quite convenient for handling day to day tasks.

Cons

something i would still want improved is the reporting partbecause I feel it should be simpler for me to pull lead reports whenever I need them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VS

Vikas S.

Education Management, 500+ employees

Less than 6 months

5.0
February 2024

Well-organized workflow

Pros

the whole process felt very well structured and properly organizedso I was able to move through each step without confusion. I also found the overall flow quite simple to follow which made using the software feel comfortable and hassle-free.

Cons

One thing I did noticethough, was that the amount settlement part felt a bit slower than the rest of the process. In my case, that stage took slightly more time than I expected, even though everything else was handled in an organized way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SR

Shweta R.

Education Management, 101-500 employees

Less than a year

5.0
February 2024

Excellent lead tracking tools

Pros

I have had a really positive experience with Meritto so far. The lead management has been excellent for my day to day work and it helps me keep things organized without much hassle. I also like that report download options are available which makes it convenient for me to pull data whenever I need it. On top of that, I have found the calling system to be amazing and very useful during follow-ups and regular communication.

Cons

I'd personally love to see is a popup reminder about 5 minutes before scheduled follow-up calls. That kind of alert would help me avoid overdue follow-ups and stay even more on track with my tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AT

Arpan T.

Education Management, 101-500 employees

Less than 6 months

3.0
February 2024

Helpful lead tracking features

Pros

Overall it is a well-rounded lead management platform with plenty of practical features that support the sales process from end to end. With this tool, I am able to automate and carry out sales strategies without much hassle while also keeping a close watch on leads and how they move through each stage of the funnel. What stands out to me most is its Sales Execution & Automation along with the Sales Tracking capabilitiesbecause they give me better control over lead handling and help me work in a more organized and effective way to improve overall sales performance.

Cons

I am unable to receive follow-up notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AAZ

Alina Abbas Z.

Education Management, 500+ employees

Less than a year

4.0
February 2024

Reliable performance overall

Pros

The one thing I never have to worry about with Meritto is whether it will work when I need it. In my experience the platform functions reliably and I have found its overall performance to be very seamless during regular use.

Cons

The part I like the least about Meritto formerly NoPaperForms is the Template Manager icon. that specific icon feels like the weakest element compared to the rest of the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NR

Nikesh R.

Marketing and Advertising, 11-50 employees

Less than a year

4.0
February 2024

Responsive support every time

Pros

What I appreciate most about Meritto is the customer support. Whenever I reach out to the team, they are always available and genuinely willing to help me. I have felt that my questions get proper attention and that kind of support really makes my experience better as a user.

Cons

At the same time, I feel Meritto could become more customer-friendly when it comes to automation and related features. there is still room to improve that side of the platform so it feels more user friendly and useful for users like me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AK

ARUN K.

Education Management, 51-100 employees

Less than a year

4.0
February 2024

Flexible access and solid task control

Pros

What makes Meritto fit so naturally into my routine is how accessible and flexible it feels in daily use. I can get to what I need without much hassle and the platform fits well into the way I manage my work. the task management side is also quite helpful because it keeps activities organized and makes follow-ups easier to track.

Cons

On the downside, I feel there is still room for improvement in areas like WhatsApp, IVR, user emails and automation. In my usage, these features have not felt as refined or as effective as I would wantespecially when communication and automated workflows are such an important part of the overall process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SA

suman a.

E-Learning, 500+ employees

Less than 6 months

4.0
February 2024

Accessible even on low internet

Pros

I find Meritto very accessible for day to day use and it really helps me get through my daily tasks without much hassle. What stands out to me is that it still works even when the internet connection is weak which has been really useful during busy work hours. I also use it on my mobile and that flexibility makes it even more convenient to stay on top of work.

Cons

I have noticed that calls do not launch properly which can interrupt my workflow. There are also moments when the dispositions are not updated as they should be and that can be a bit frustrating while handling tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

UA

Urooj A.

E-Learning, 101-500 employees

Less than 6 months

5.0
February 2024

Simple to manage and timely

Pros

It is pretty simple to manage and it feels a lot less complicated than many other tools I have used. What I also appreciate is that things are assembled on time which helps me stay on track and get my work done without unnecessary delays.

Cons

I do notice that it doesn't perform as consistently as I'd like and I run into quite a bit of buffering. those moments can interrupt the flow and make the overall usage feel less seamless than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SG

Suman G.

Education Management, 101-500 employees

Less than a year

5.0
February 2024

Admissions work feels effortless

Pros

Using this app for admissions has felt really convenient to me. I can handle the admission-related work without much hassle and the overall experience has been quite user friendly from my side.

Cons

One issue I have noticed lately is that when a student submits a form, it doesn't always show up right away in the Application Manager. that delay can be a little frustrating when I am trying to track applications quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NB

NIMISHA B.

Education Management, 101-500 employees

Less than a year

5.0
February 2024

Admissions made effortless

Pros

Using Meritto has made the admissions process much more convenient for me. I have had a really positive experience with it overall and handling admissions through the platform feels much more manageable from my side.

Cons

What has frustrated methough, is the payment section. I have found that when a payment gets stuck, there really isn't anything I can do from my end and that part of the experience feels quite poor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DMRJ

Dr. Madhur Raj J.

Education Management, 51-100 employees

More than a year

5.0
February 2024

Expertly built for admissions

Pros

What I like most is how expertly the entire software is put together. I have found that it really supports me throughout the admission process and helps me manage things in a much better way.

Cons

Personally, the lead management process stands out to me the most. I really like how it works and in my experience, it has been one of the most useful parts of the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AN

Abhinav N.

Education Management, 51-100 employees

Less than 6 months

5.0
February 2024

Clean interface and solid crm

Pros

something I appreciated most about Meritto was the user interfacebecause it really matters to me when I am using a CRM regularly. the platform feels well designed and pleasant to work with which made a strong positive impression on me.

Cons

So far I honestly haven't come across any issues with the CRM. In my usage, everything has been good and I haven't found even the smallest thing to complain about yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PG

Pradyumn G.

Education Management, 51-100 employees

More than a year

4.0
February 2024

All-in-one admission tracking

Pros

What I like about Meritto is that it brings the entire admission workflow together in one place. I can manage everything in a structured way, starting from marketing and sales all the way through applications, payments, admissions and the final enrolled student journey. having the full lead-to-enrollment process available on a single platform makes things much more organized and convenient.

Cons

One thing I noticed while using Meritto is that the interface could definitely be more polished and visually appealing. I also ran into delays when raising questions and from my experience the response and resolution time felt longer than it should be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TM

Tripti M.

Judiciary, 51-100 employees

Less than 6 months

5.0
February 2024

Helpful lead visibility

Pros

From my experience with this platform, I can see all the admission leads in one place which really helps me stay updated and keep track of everything more efficiently.

Cons

So far I haven't run into any issues. At this point, everything has been working well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SK

simranpreet k.

Education Management, 500+ employees

More than a year

3.0
February 2024

ideal for daily work

Pros

What stood out to me most was how user friendly the CRM feels from the start. I can move through the system without confusion and even users with different levels of experience can understand how to use it and get their work done efficiently. it makes everyday tasks feel much more manageable and organized.

Cons

In my use of the CRM, it has been excellent for handling day to day work but I do feel it falls a bit short when it comes to more advanced capabilities. For users like me who may eventually need deeper analysis or more complex workflow optionssome features can feel limited compared to what experienced users might expect.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

MJ

Makshay J.

E-Learning, 101-500 employees

Less than a year

3.0
February 2024

Helpful lead and admissions view

Pros

I can quickly find all the information I need about leads and admissions in one place which has made my work much more convenient. the platform gives me a clear view of the details without wasting time searching around.

Cons

The dashboards do look visually appealing and I like how they present the data. At the same time, I feel they would be even better if I had more options to customize them based on my specific needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7