Total 510 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

30%

3

Stars

7%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Shubham

Education Management, 500+ employees

Less than a year

5.0
November 2024

the BEST!!!

Pros

It performs excellently for us in making calls and analyzing data.

Cons

I have no complaints as it is the best platform for making calls and connecting with people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Aditya

Education Management, 51-100 employees

More than a year

4.0
November 2024

data management is easy

Pros

The data management in Meritto is excellent as it is designed to handle even the smallest details we need.

Cons

It asks for an OTP every time I log in unless I use the remember password option. So I feel like it could be more efficient if it had a few additional settings to streamline this.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

P

Pallavi

Education Management, 1-10 employees

Free Trial

4.0
November 2024

Great customization and automation

Pros

Its customization, automation, analytics and user-friendly design let us handle complicated tasks without a difficult learning process.

Cons

Getting the most out of it might require additional training or a longer setup period which I feel like can be tough for teams with limited resources.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

V

Vikrant

Education Management, 500+ employees

Less than a year

4.0
November 2024

simple and time-saving

Pros

Checking our leads and applying filters is a very simple process now which saves us a lot of time.

Cons

Though it is a decent CRM but its speed could be improved to make it faster.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V

Vandana

Education Management, 500+ employees

Less than 6 months

2.0
November 2024

Much faster calling but notes section needs update

Pros

Calling leads is much faster because we can easily copy, paste and dial numbers which saves a lot of time.

Cons

The notes section is not as visually appealing as it is in LeadSquare. Like we have to scroll a lot to find dated remarks which is not ideal.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

2

Functionality

4

W

Warren

Education Management, 1-10 employees

Less than a year

4.0
November 2024

smooth integrations!

Pros

It is pretty simple to connect with our current CRM and the setup guide is very clear.

Cons

I feel like it is missing some specific tools that are important for Study Abroad agents.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

K

konica

E-Learning, 500+ employees

Less than a year

3.0
November 2024

One of the best filtering features available!

Pros

The filtering feature is one of the best. There are countless filters available and we can apply multiple ones at once to get exactly what we need. The follow-up reminder is also great for recalling past conversations.

Cons

The new Event feature is causing a problem. As when we update a lead's status and write a note, it now creates an Event instead of a Follow-up. This is an issue because our daily list of people to call only shows Follow-ups, so now we cannot see who we need to contact.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

P

PUSHPENDRA

E-Learning, 500+ employees

Less than a year

5.0
November 2024

A big fan of the filters and production sheet

Pros

I am a big fan of Meritto's filters and the production sheet feature.

Cons

No, nothing as everything is just perfect about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jyoti

Education Management, 500+ employees

Less than a year

4.0
November 2024

Top-tier user interface

Pros

One thing I like the most is that it offers a top-tier user interface.

Cons

I think the search function's filter options could be more precise and useful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

M

Manoj

E-Learning, 500+ employees

More than a year

4.0
November 2024

Outstanding support from the meritto team

Pros

The support from the Meritto team is outstanding and I can say confidently that no other provider offers help at this level.

Cons

The reporting tools are very limited as we cannot build custom reports with our own logic.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

5

Y

Yashwant

Education Management, 500+ employees

Less than a year

4.0
November 2024

All-in-one approach to admissions

Pros

To me the best aspect is its all-in-one approach to admissions. The live analytics and lead tracking give us a clear view of every applicant's status. Plus the ability to customize workflows, automate tasks and improve communication makes the entire process much more efficient.

Cons

A major downside is that the platform can feel overwhelming with its many features and settings. New users often face a steep learning curve and setting up integrations can take a lot of our time. So I feel like better onboarding guides and simpler integration steps would really improve the experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

S

Salman

Education Management, 51-100 employees

More than a year

4.0
November 2024

Pretty perfect CRM

Pros

The filtering is simple, the platform is simple to use and overall it is the perfect CRM for our field.

Cons

I feel like the reporting filters and some data extraction tools could definitely be enhanced.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

S

satyendra

Education Management, 51-100 employees

Less than a year

3.0
November 2024

Great flexibility but slow customer support

Pros

It offers great flexibility, works well with other systems we use and supports interaction on a global scale.

Cons

The customer support team is slow to fix our problems when they come up.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

D

Dhruv

Higher Education, 51-100 employees

More than a year

4.0
November 2024

best product with fantastic service

Pros

The product's depth is the best as no other tool goes into as much detail. Also their after-sales service is also fantastic and a special thanks to Abhishek because he was quite helpful!

Cons

Customization is affordable but I noticed it takes a long time for them to develop and release new features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

M

MAHEK

E-Learning, 500+ employees

Less than a year

4.0
November 2024

Reliable method for sales

Pros

I find it a reliable and productive method for getting work done and driving sales.

Cons

I keep running into occasional technical glitches and bugs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

M

Mohamed

Information Technology and Services, 500+ employees

Less than a year

4.0
November 2024

Finding applications is easy

Pros

The thing I like a lot is that I can find applications using any detail I have like a phone number, email or even just a name. And the timeline feature is my absolute favorite.

Cons

A major concern is that the mobile app appears to be tracking my personal phone calls.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

D

deepak

Education Management, 500+ employees

Less than a year

2.0
November 2024

simple interface but very slow loading time

Pros

Meritto's interface is simple to view and the management tools are very user-friendly.

Cons

Every page takes forever to load and I constantly deal with buffering problems.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

5

Functionality

3

M

Mayank

Education Management, 500+ employees

Less than a year

4.0
November 2024

Clean interface

Pros

I like the user interface as it is user friendly and clearly laid out.

Cons

It feels more complicated to me to use compared to other CRM platforms.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

M

Mehul

Education Management, 101-500 employees

Less than a year

3.0
November 2024

finding documents is easy

Pros

Finding documents within the software is a very simple and easy process.

Cons

There are not enough options to filter searches by application number.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

M

Mayank

Education Management, 500+ employees

More than a year

4.0
November 2024

Easy to use for daily tasks and admissions

Pros

It is easy to use and works effectively for us for daily tasks and managing admissions.

Cons

The notification tab works but the mobile app drains my phone's battery very quickly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8