Total 85 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

34%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

RAR

Ronald Abilmar R.

Computer Software, 1-10 employees

Free Trial

5.0
September 2023

Everything centralized with this tool

Pros

Super handy because we no longer waste time hunting down scattered information across multiple apps or platforms.

Cons

Would love a bit more flexibility to tweak the look and layout of the platform to match my needs and tastes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

LS

lucia s.

Automotive, 11-50 employees

More than a year

5.0
August 2023

Ideal for data optimization but pricy

Pros

the degree of data optimization across various categories is impressive.

Cons

it's pricey at first until you grasp its full range of capabilities

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WB

Walter B.

Computer & Network Security, 11-50 employees

More than a year

5.0
July 2023

Cost efficient CRM for small companies

Pros

For me it's the perfect combination of value and power. The low cost is a huge benefit especially when paired with such a clean, user-friendly interface.. it doesn't feel like a "budget" tool at all. I find it incredibly easy to import my existing data and export reports when I need to. But the best part hands down is the visual tracking and forecasting.

Cons

Right now Nimble provides all the tools we require for our current stage and we're expanding.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AM

Alison M.

Information Services, 1-10 employees

More than a year

5.0
July 2023

the softwaree offers great control over lead management

Pros

Nimble offers a solid set of tools that consistently help generate good-quality leads and support small business owners in managing their daily business operations.

Cons

All in all Nimble's a really handy tool and appears to be worth the investment for most businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0
July 2023

easy to learn after some time

Pros

All of it is great.!

Cons

Overall things were solid, can't really find anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Anil P.

Entertainment, 1-10 employees

Free Trial

5.0
July 2023

Great for multiple teams management

Pros

At the Alliance we're finding Nimble very useful for our team. We constantly have to relay new ideas and developments to customers and Nimble has helped us keep track of our contact database and manage it correctly allowing us to notify every customer about each update in a prompt and organized manner.

Cons

We enjoyed pretty much everything and intend to purchase the software after the trial finishes. One downside is that newcomers may feel confused at first but after some time getting familiar with it Nimble becomes very useful and simple to operate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AF

Agustin F.

Market Research, 101-500 employees

More than a year

5.0
June 2023

feature-rich but takes time to master

Pros

It's handy because the app offers Kanban boards, analytics dashboards and other features that make planning and running projects smooth. Plus Nimble can automate repetitive work like sending and monitoring emails, logging information and handling other routine tasks that usually eat up time and focus.

Cons

Getting the most out of it takes a bit of time to learn the features but overall it's among the top tools in its category.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

SB

Sarah B.

Consumer Services, 1-10 employees

Less than 6 months

5.0
June 2023

all contacts in one place

Pros

Really appreciate being able to view all my contacts and data plus the full history of anything I add to the system which makes it simple to process and tie together things for the business like email workflows and more.

Cons

Seems a bit expensive compared with other providers. I've stuck with a few alternatives for years so this one feels pricier than what I'm used to.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

LJ

Latrice J.

Real Estate, 11-50 employees

More than a year

4.0
June 2023

Fast social tracking

Pros

By tracking customers on social media we gathered client details and the software reacts quickly during the rollout of targeted marketing campaigns. It's definitely a great tool that shapes strategy dynamics and supports tactical growth.

Cons

Although Nimble updates all our funnel data in real time, it doesn't let us make direct comparisons between datasets.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

FO

Francis O.

Information Technology and Services, 101-500 employees

More than a year

4.0
May 2023

great task alerts but weak reporting history

Pros

I can save data, set up tasks and receive alerts and reminders for planned tasks

Cons

Can't generate reports from past tasks for internal auditing purposes

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

8

Functionality

7

EJ

Elijah J.

Financial Services, 500+ employees

More than a year

5.0
May 2023

simple crm with a learning curve

Pros

Right away Nimble stood out for being so easy to use. The layout is clear and friendly so even non-technical users can make full use of its capabilities. It really excels at organizing contacts, letting me keep all client data in a single spot. Contact details, past interactions, open tasks and important notes are all easy to pull up. That central view has simplified tracking relationships and helped me provide more tailored service.

Cons

With such a broad feature set, I often needed to adjust parts of the app to better match specific workflows. More options to customize things would be helpful. On top of that, it took some time to get comfortable with everything it can do.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

EC

Eileen C.

Chemicals, 500+ employees

More than a year

5.0
May 2023

Powerful but needs more customization

Pros

I guess its the simplest relationship-focused CRM that the team really values, the easy and powerful integrations with other tools are the best part. It also links with Gmail, MS Outlook and social platforms which is handy for tracking customer histories and handling tickets and it helps manage and monitor team performance and activities. The software's flexibility adds to how user-friendly it is. The Nimble Miner feature is especially useful because it shows all the social information around a company just by hovering over the company name. It lets me create strong campaigns that help hit social marketing targets, their support is reliable and quick to respond to online requests and it's great for supporting the sales team with deals handled through Agile.

Cons

One downside to using Agile is that some users may find its interface a little confusing. At first, there's a good chance someone will get puzzled while trying to use it. I don't like that the software has a long list of tips or FAQs, sometimes the information feels repetitive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RS

Riju S.

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2023

integration friendly

Pros

it's the total package that works perfectly for our size. It starts with an easy-to-use platform that my whole team can jump into without a steep learning curve. I get huge value from the great social network and marketing connectors, they tie everything together seamlessly. The fast extractions and smart tag filtering save me hours of manual work. And the strong interface with Microsoft Outlook keeps our communication flowing right where we already live. Best of all it�s offered at an affordable price point that actually makes sense for a small- to medium-sized business like ours. It feels built for us.

Cons

Nimble does have strengths and overall it meets our needs well. The one real downside I can point to is the price since there are cheaper alternatives available.. some even cost nothing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

IM

ibrahem m.

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
April 2023

Good but price still stings

Pros

It's the ideal app when you want to keep all your contacts organized together under one roof.

Cons

Sadly the app isn't entirely free to use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

MA

Maria A.

Airlines/ Aviation, 11-50 employees

Less than a year

5.0
April 2023

Not the cheapest option out there

Pros

Nimble is super easy to use and connects smoothly with Office 365 and G Suite.

Cons

Generally enjoy Nimble but ran into a few issues at the start. The learning curve is a bit steep if you're new to CRMs and support isn't as quick to respond as expected.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

CD

Chandan D.

Human Resources, 101-500 employees

Less than a year

4.0
April 2023

Wish it were free

Pros

What I like most about Nimble is how it gathers data and automates tracking. Nimble is a powerful automation tool that's really simple to use.

Cons

Nimble's neat but there are other AI-powered apps out there and they should make it easier to manage those.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

ZW

Zahid W.

Oil & Energy, 500+ employees

Free Trial

5.0
April 2023

Wait until you get a hang of it!

Pros

1. contact organization 2. social media monitoring 3. relationship building, email marketing and it's very easy to use

Cons

Even though Nimble offers a user-friendly interface it could be refreshed to look nicer and be simpler to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Information Technology and Services, 11-50 employees

More than a year

5.0
March 2023

Loveed the automation part it offers

Pros

Probably the best CRM anyone can use because it offers real advantages like it's easy to navigate, has multiple social media integrations, fits most budgets since it's quite affordable and so it remains one of my favorite CRM tools.

Cons

There isn't a single thing I can find to dislike about Nimble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Sandra L.

Marketing and Advertising, 500+ employees

Less than 6 months

5.0
March 2023

A design refresh would make things better

Pros

One thing I really like about this software is the fair price and how effortlessly it integrates with other software like Google Apps.

Cons

Nimble's user interface can feel confusing and somewhat hard to navigate at times.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

SS

Sofia S.

Retail, 500+ employees

Less than a year

4.0
March 2023

hard to beat for everyday crm use

Pros

Nimble is a seriously capable and flexible CRM that makes keeping up with customers effortless. It' easy to operate, very simple and offers many tools that let you tailor the setup for individual users. The interface feels tidy and uncluttered which makes moving around and entering information quick and painless. Its reporting and analytics are excellent and help you stay on top of all customer touchpoints and trends in day to day operations.

Cons

The main drawback is that Nimble can be fairly expensive for very small companies on tight budgets. It also demands some technical skill to unlock advanced features and to tweak the platform for each user. On top of that, support can be inconsistent and reaching someone for timely help is sometimes challenging and slow.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7